Provider profile
Pro Services LLC
Provider snapshot
What this listing says
Frederick-area homeowners dealing with water damage and mold who want a single contractor to handle remediation through reconstruction, with owner Luis Serrano personally involved.
Best for
- Frederick, MD and surrounding areas when you need mold remediation combined with water damage restoration under one contractor.
- Insurance-claim situations where you want a company that handles the claims process and works directly with your adjuster.
- Homeowners who want owner-level involvement — Luis Serrano shows up personally on many jobs according to multiple reviewers.
- Commercial properties needing multi-service restoration across offices, retail, apartments, or industrial facilities.
About this company
Pro Services LLC is a family-owned restoration company based in Frederick, Maryland, founded by Luis Serrano. Mold remediation is one piece of a much broader operation that includes water damage restoration, fire restoration, asbestos removal, lead abatement, biohazard cleanup, and full remodeling and construction. They handle both the remediation and the rebuild, positioning themselves as a single contractor from damage to finished project.
On the mold side, their website describes containment of affected areas, HEPA negative air filtration, HEPA vacuuming, antimicrobial treatment, and independent clearance testing. They are a member of the Indoor Air Quality Association and list an Applied Microbial Remediation Technician credential. They also offer mold inspection through their own staff.
The company claims over 25 years of restoration experience and holds Maryland Home Improvement Commission License No. 133241. Luis Serrano's background is in mechanical engineering, building, and development. The about page lists credentials including Master Water Restorer, EPA AHERA Supervisor, and Lead Abatement Supervisor. They work with major insurance carriers and emphasize handling claims from start to finish.
At 4.1 stars on Google with 34 reviews, the rating is below average for the restoration industry. The positive reviews are strongly positive — multiple customers describe Luis as personally responsive and knowledgeable. The negative reviews are detailed and specific, focused on workmanship quality during reconstruction rather than during remediation itself.
Services
Service area
Headquartered in Frederick, Maryland. Claims to serve Maryland, Northern Virginia, Washington D.C., West Virginia, Pennsylvania, and Delaware. That is a six-state footprint from a single office — confirm they will actually dispatch to your specific location before scheduling.
Review consensus
Luis Serrano's name appears in the majority of positive reviews. Customers describe him as responsive, knowledgeable, and personally present on job sites. Chase gets praise for clear explanations and updates during restoration work. Multiple reviewers highlight the company's fast initial response — one noted a siding repair completed within 24 hours, another described Luis arriving the morning after a mold discovery. Several customers credit the team with handling their insurance claims smoothly. Repeat customers exist: at least two reviewers mention using Pro Services for a second project.
4 found across 34 total reviews at 4.1★. Two reviews stand out for their detail and specificity. Aubrey Wishner described a pipe-burst restoration that took from April to the following April — nearly a year for work scoped at 45 business days. Her list of items requiring rework includes baseboards, tile installation, shower fixtures, wall painting (twice), and holes in walls (four times). She also reported the company burst a pipe while delivering materials, and their emergency line went unanswered for six days while the leak produced roughly 27 gallons of water. Heather Craven described crumbling grout, paint splattered on tile and hardwood floors, a faucet counterweight that went missing, and nails left exposed in cabinets. She reported being told a manager would come inspect the work on multiple occasions, then no one showed up. Iniyan left a 1-star about bad driving with no service-related content. Dustin Wishner left a 1-star with no text on the same date as Aubrey Wishner's review.
The two detailed negative reviews share a pattern: strong initial response and demolition, followed by a long gap before reconstruction begins, then repeated quality failures during the rebuild. Both reviewers describe having to act as their own project manager — identifying defects and chasing the company for fixes. This suggests the company's remediation and demolition work runs more smoothly than their reconstruction and finishing work. The owner response to Heather Craven acknowledged the issues and mentioned personnel reassignment, which suggests the company recognized the problem. No owner response was posted to Aubrey Wishner's review.
Luis Serrano (owner — praised repeatedly for responsiveness, knowledge, and personal involvement across many positive reviews). Chase (crew lead or project coordinator — praised by Donna Hill and Portia Cooks for clear communication and updates). Josh (mentioned by Greg Meier as answering questions during an asbestos siding replacement).
If you need mold remediation or water damage cleanup in the Frederick area, Luis Serrano's personal involvement and fast emergency response are genuine strengths. Ask specifically whether Luis will be involved in your project. If your job extends into reconstruction or remodeling, get a written timeline with milestones and establish who your project manager will be — the complaints center on the rebuild phase, not the initial remediation.
Keep in mind
- Pro Services does both mold testing and mold remediation. This creates a conflict of interest — the same company telling you that you have a problem is the one paid to fix it. Ask for a separate inspector or request that they use an independent lab for clearance testing.
- Two detailed 1-star reviews from 2025-2026 describe significant quality problems during reconstruction work: crumbling grout, paint on surfaces, sloppy cabinet painting, floor transitions that created trip hazards, and nails left in driveways. These complaints are about the rebuild phase, not the remediation itself.
- Both negative reviewers describe projects that dragged on far longer than promised, with poor communication and no proactive updates. One reviewer reported a 45-business-day timeline that stretched to roughly a year.
- Their service area claim spans six states (MD, VA, WV, DC, PA, DE) from a single office in Frederick. Confirm they will actually service your location and what the response time would be.
- The owner responded to only 2 of 4 recent negative reviews. One response acknowledged problems and mentioned personnel reassignment; the other directed the reviewer to call the office.