Provider profile
Michael & Son Services
Provider snapshot
What this listing says
Frederick-area homeowners dealing with water damage and mold together who want a single large company to handle extraction, remediation, and rebuilding under one contract.
Best for
- Frederick and western Maryland homeowners who need water damage and mold handled by the same company without coordinating separate contractors.
- Homeowners with active water emergencies who need someone on-site quickly, since the company claims a one-hour response time and operates 24/7.
- Situations where mold is discovered during a larger water damage or plumbing project and you want one company to manage the entire scope.
- Homeowners who want to use insurance and prefer a company that handles the insurance coordination process.
About this company
Michael & Son is a large multi-trade home services company based in Frederick, MD, with locations across four states. Mold remediation is one division within a much broader operation that includes HVAC, plumbing, electrical, roofing, and remodeling. They have roughly 1,000 employees and 500-plus trucks company-wide.
On the mold side, their website describes tracking water sources feeding mold colonies, using air scrubbers, removing contaminated drywall, and restoring affected areas. They emphasize that handling mold remediation in-house alongside water damage work saves the homeowner from hiring a second contractor. They claim a one-hour response time for emergencies and work directly with insurance companies.
The company was founded in 1976 by Mousa "Mike" Mansour as a small electrical shop run from the family garage. After Mike passed away in 1990, his son Basim took over at age 19 and expanded the business. Restoration services, including mold work, were added in 2014. The Frederick office is at 5730 Industry Lane.
Their 4.3-star Google rating across 139 reviews is below average for the restoration industry. The volume of one-star complaints about scheduling failures and pricing concerns pulls the rating down, though individual technicians receive strong praise.
Services
Service area
Headquartered in Frederick, MD at 5730 Industry Lane. The Frederick office lists service coverage in Thurmont, Westminster, Hagerstown, Emmitsburg, Walkersville, Myersville, and extends into northern Virginia with Leesburg and Ashburn. The Virginia reach is notable for a Frederick-based office and may mean longer response times at the edges.
Review consensus
Individual technicians earn strong loyalty. Logan Donovan gets repeated praise for electrical troubleshooting, clear explanations, and follow-through. Ron Howard is a favorite for HVAC tune-ups, with multiple reviewers requesting him by name. Victor handles plumbing work and earns praise for returning the next day when parts were needed. Justin draws compliments for water filtration knowledge and willingness to present multiple repair options. Sohail Osmani impressed a customer by spotting a problem within 30 seconds that a previous company had missed. Nima Soroush gets credit for explaining valve locations during plumbing inspections. When the right technician shows up, reviewers describe on-time arrivals, clear explanations of what went wrong, and work completed without callbacks.
11 found across 139 total reviews at 4.3★. Scheduling failures appear in multiple complaints. Nicki Hashemi's technician never showed up at all. Pathya Kunthy's appointment was pushed back three days with repeated promises of being next. Sarah Stone's water filtration installation required multiple return visits, and her scheduled technicians were reassigned to other jobs without notice. Beyond scheduling, several reviewers describe technicians who failed to diagnose problems. Bryn's technician left after 30 minutes without attempting a repair, while a competitor fixed the issue in two hours. Lan DO's water heater technician never used diagnostic tools and immediately pushed a replacement. Pricing is another sore point: Larry Davidson was quoted $3,600-$4,000 for an outlet installation. When complaints escalate to management, the experience does not always improve. Sarah Stone described a supervisor named Scott as rude and dismissive during a dispute, though Scott also appears in positive reviews as a friendly technician. Joseph Cassella described sloppy HVAC work that required hiring another company to fix.
The gap between technician quality and company operations is the defining pattern. Reviewers consistently praise individual techs by name while complaining about scheduling, dispatch, and management. This is common in large multi-location companies where field staff are strong but the office layer introduces friction. The owner response pattern reinforces this: 57% response rate on negatives, but nearly all responses direct the customer to call the same 804 number, regardless of the complaint. Only one response (to Michael Pozza about a name-spelling error) addressed the specific issue raised.
Justin (plumbing/water filtration — praised by multiple reviewers for options and knowledge). Logan Donovan (electrical — praised repeatedly for troubleshooting and clear explanations). Ron/Ronald Howard (HVAC — praised by multiple reviewers for thoroughness). Victor (plumbing — praised for reliability and returning for follow-up). AJ Rayyan (electrical — initially praised, then same reviewer downgraded after repeated return visits failed to fix circuit breaker issue). Scott (technician/supervisor — praised in some reviews as friendly, but Sarah Stone described him as rude and dismissive during a complaint). Sohail Osmani (plumbing — praised for quick diagnosis). Nima Soroush (plumbing — praised for inspections and explanations). Mario Lopez (restoration — praised in website testimonial for sewer backup remediation). Roman (plumbing — praised for water heater install). Denroy and Gean (plumbing — praised for garbage disposal replacement). Fernando (HVAC — praised). Jasiel (unknown — praised). Joe (plumbing — praised). James Michals (unknown — praised for going above and beyond). Robert/Rob (HVAC — praised for installations). Hank (unknown — praised). Jake (unknown — praised). Lal (unknown — praised for inspections). Mr. Burnett (unknown — praised for being on top of things).
Ask for a specific technician by name when you book. Logan for electrical, Ron Howard for HVAC, Victor or Justin for plumbing, and ask who runs the mold restoration crew at the Frederick office. Confirm your appointment window the morning of service, and if the company pushes your slot, escalate immediately rather than waiting for callbacks that may not come.
Keep in mind
- Michael & Son both tests for mold and performs the remediation. This is a conflict of interest: the same company deciding you have a mold problem is the one billing you to fix it. Consider getting an independent mold test before committing to their remediation work.
- Multiple reviewers report missed or rescheduled appointments, sometimes pushed back by days. Pathya Kunthy's appointment was delayed three days with no proactive communication. Confirm your appointment window the morning of service.
- Several negative reviews describe high initial quotes followed by upsell attempts. One reviewer received an $8,000 estimate for root removal that they resolved themselves in two minutes. Get a second quote on any job over $1,000.
- The company's owner responses to negative reviews follow a template pattern, directing customers to the same phone number without addressing specific complaints. This suggests a reputation management process rather than individualized follow-up.
- Mold remediation is a relatively small part of this company's business. Most reviews and most technicians focus on HVAC, plumbing, and electrical work. Ask specifically about their mold team's experience and credentials.