Provider profile
Complete Restoration of Baltimore
Provider snapshot
What this listing says
Essex and Baltimore County homeowners dealing with basement flooding or crawlspace mold who want a family-run operation that has handled the same neighborhood since 2012.
Best for
- Baltimore County homeowners with basement flooding or water damage who want a small operation where the owner shows up personally.
- Crawlspace mold jobs in the Essex, Bel Air, or Dundalk area where you want testing and removal from the same crew.
- Repeat-use situations where you need a reliable contact for recurring water issues or carpet cleaning on call.
About this company
Complete Restoration is a family-run restoration outfit based in Essex, Maryland, operating out of a suite on Nashua Court since 2012. Darrick, the owner, runs what multiple reviewers describe as a father-and-son business. Their primary work is water damage, but they also handle mold remediation, fire and smoke damage, carpet cleaning, dumpster rental, and property cleanouts. They claim 24/7 emergency availability with a one-hour average response time.
On the mold side, they offer testing, removal, air quality testing, crawlspace treatment, and HVAC cleaning. Their website lists containment and air filtration as steps in the mold process. They also mention dehumidification for water damage work, and use moisture meters, industrial pumps, and commercial dehumidifiers. Nothing here is unusual for a restoration company of this size, but the crawlspace-specific mold work and willingness to travel outside Maryland (one reviewer in New Jersey used them) are worth noting.
Darrick founded the company in 2012. Reviews describe a hands-on owner who shows up personally, explains the process, and answers questions. One reviewer (Ade George) called it a father-and-son business. Multiple reviewers mention Darrick by name across a span of years, suggesting he has stayed involved in fieldwork rather than shifting to management only.
A perfect 5.0 rating across 51 Google reviews is genuinely rare. Most of these reviews date from 2016-2020 with a cluster of new ones in early 2026. The absence of any negative reviews means there is no complaint data to evaluate, which is unusual for a company with 13+ years of operation.
Services
Service area
Headquartered in Essex, Maryland (4 Nashua Ct Suite 13). They list Baltimore, Bel Air, Towson, Columbia, Ellicott City, Dundalk, Catonsville, Glen Burnie, Annapolis, Pikesville, and Owings Mills as service areas. One reviewer in New Jersey reported them traveling out of state. The 12-city list spans most of central Maryland, which is a broad claim for a small family operation.
Review consensus
Darrick is named in at least five reviews spanning 2018-2020, consistently praised for being calm, honest, explaining the process, and showing up when promised. Juan is named once alongside Darrick for a basement flood restoration. Reviewers repeatedly highlight same-day or same-hour response times. Wendy Lake, a repeat customer, says she has them on speed dial after multiple floods and carpet cleanings. Several reviewers specifically mention that after the work, the damage was undetectable. Kim Jackson (137 reviews, Local Guide) praised the knowledge and thoroughness of the work after a flood.
0 found across 51 total reviews at 5.0★. No negative reviews exist in the dataset. Across 51 total reviews at 5.0 stars, zero are rated 3 stars or below. There are no complaints to analyze.
The review timeline shows a long gap between 2020 and early 2026, when a cluster of 11 new reviews appeared within a few weeks (late January to mid-February 2026). Several of those 2026 reviews are from accounts with very few total reviews. This does not prove anything, but the clustering pattern is worth noting. One 2016 review (Reese Ree) appears to be from a company insider based on the use of first-person plural language about customers.
Darrick (owner — praised in multiple reviews for calm communication, honesty, and hands-on involvement). Juan (technician — praised alongside Darrick in one review for basement flood restoration).
With 51 reviews and a 5.0 average, there is simply no negative data to work with. Darrick is clearly the face of the operation and reviewers consistently describe a good experience. Ask for Darrick specifically and confirm he will be on your job. Because they handle both mold testing and remediation, get a separate post-remediation air test from an independent lab.
Keep in mind
- They do both mold testing and mold removal. That is a conflict of interest. Consider getting an independent test before or after their work so you have a second opinion on whether the mold is actually gone.
- Their service area list includes 12 cities spanning most of central Maryland, from Annapolis to Owings Mills. Ask for a confirmed arrival time to your specific location before booking.
- All 51 reviews are 5-star. A company operating since 2012 with zero negative reviews is statistically unusual. It does not mean the reviews are fake, but it means you have no complaint data to learn from.
- The website review count (39) does not match the Google review count (51). The site may not be updated regularly.
- One review (Reese Ree) uses 'we' and 'our customers,' suggesting it was written by someone affiliated with the company.