Provider profile
Reynolds Restoration Services
Provider snapshot
What this listing says
Elkridge and Baltimore-area homeowners or commercial property managers dealing with water damage, fire aftermath, or mold who want a multi-office restoration company with in-house reconstruction crews.
Best for
- Baltimore metro and Elkridge homeowners who need mold remediation tied to water or storm damage, handled by one company from cleanup through rebuild.
- Commercial property managers, school districts, or healthcare facilities that need a single vendor for emergency restoration and reconstruction across the Mid-Atlantic.
- Homeowners whose insurance company referred a restoration contractor and want a company with a track record of working through insurance claims.
- Property owners who want 24/7 emergency response from a company with a physical office in the Baltimore-Washington corridor.
About this company
Reynolds Restoration Services operates out of Elkridge, Maryland, serving the Baltimore and DC metro area as one of three regional offices. The other two sit in Harrisburg, PA (corporate headquarters) and King of Prussia, PA. Mold remediation is one piece of a broader restoration operation that also covers fire, storm, and water damage. They handle both residential and commercial work, including government and institutional clients like school districts and healthcare systems.
What stands out is the in-house reconstruction capability. Most restoration companies subcontract the rebuild phase, but Reynolds keeps remediation and reconstruction under one roof. Their mold page mentions HEPA filtration and a 90-minute emergency response target. They also run a PREP Priority Response program for commercial clients, though the website does not detail what that program includes.
Anthony Worrall founded the company in 2005 as a division of Reynolds Construction after a fire destroyed his parents' home in 2004. The Elkridge office opened in 2015. In 2020, Worrall purchased the company from its parent and now operates it independently. That independence means no franchise constraints on how they scope or price work.
4.7 stars across 126 Google reviews is solid, and the absence of any negative reviews in the last 18 months is unusual for a company handling this volume of emergency work. The Baltimore office crew — Steve, Ismery, Gisell, Edwin, and Mary — appear by name in review after review.
Services
Service area
Reynolds Restoration Services is headquartered in Harrisburg, PA, with additional offices in King of Prussia, PA and Elkridge, MD (Baltimore metro). They serve residential customers across Pennsylvania, Maryland, New Jersey, Virginia, Delaware, and Washington DC. Specific Maryland cities include Baltimore, Columbia, Ellicott City, Elkridge, Glen Burnie, Dundalk, and Essex. They claim national commercial coverage through a partner network.
Review consensus
Steve Lacarrubba is the most frequently named crew member, appearing in over a dozen reviews for water mitigation and fire restoration work. Reviewers consistently describe him as communicative, detail-oriented, and informative. Ismery Martinez and Gisell form the core mitigation team and draw praise for fast evening and weekend response times. Wesley Tanaka handled multiple commercial and institutional projects and received strong feedback from property managers at Catholic Charities and apartment complexes. Craig earned praise as a project manager on a roof reconstruction. Gregory handled several reconstruction projects with positive feedback. Mary is named repeatedly for content cleaning and organization. Across all reviews, the consistent themes are fast initial response, clear communication throughout the process, and crews who treat the property with care.
0 found across 126 total reviews at 4.7★. No 1-star reviews appear in the last 18 months across 126 total reviews at 4.7 stars. Without recent negative data, there are no complaint patterns to report.
The review profile skews heavily positive with an unusual concentration of named employees. Steve, Ismery, Gisell, Edwin, Mary, Wesley, and Gregory each appear in multiple reviews spanning months or years, suggesting stable staffing rather than high turnover. Several reviewers mention insurance company referrals as how they found Reynolds, which indicates the company maintains relationships with insurers in the region. The absence of recent negatives across 126 reviews is notable — either the company is performing consistently well, or dissatisfied customers are not leaving Google reviews.
Steve Lacarrubba (mitigation lead/foreman — positive, named in 12+ reviews). Ismery Martinez (mitigation technician — positive, named in 8+ reviews). Gisell (mitigation technician — positive, named in 8+ reviews). Wesley Tanaka (project manager, commercial — positive, named in 7+ reviews). Gregory (reconstruction lead — positive, named in 5+ reviews). Mary (content cleaning/mitigation — positive, named in 6+ reviews). Edwin (mitigation technician — positive, named in 5+ reviews). Craig (project manager — positive). Marco (project manager — positive). Mike/Michael (project manager — positive, named in 3 reviews). Jose (office staff/project coordinator — positive). Ann-Marie (project manager — positive, named in 3 reviews). Cory Senter (project manager — positive). Gene (reconstruction — positive). Jonas (reconstruction — positive). Maria Amaya (mitigation — positive). Mr. Cutson (crew lead — positive).
Reynolds has a strong track record on the Baltimore office side, with a remarkably consistent crew. Ask for Steve or Ismery if your job involves water or mold mitigation. For commercial reconstruction work, Wesley Tanaka's name comes up repeatedly from property managers. Since the company does not do mold testing, get an independent mold assessment before hiring them for remediation so you have a baseline to measure results against.
Keep in mind
- Reynolds is primarily a restoration company, not a mold-only firm. Mold remediation is one of several services. If you need mold-specific diagnostics or air quality testing, you will need a separate testing firm.
- Their service area spans five states and DC. Confirm your location falls within the Baltimore office's actual response zone before assuming the 90-minute emergency target applies to you.
- The website language is heavy on marketing and light on specifics about mold remediation methods, equipment, or crew credentials. Ask directly about what techniques they use on your type of mold problem.
- With three offices across a wide region, your project manager and crew will depend on which office handles your area. The review praise centers on the Baltimore office team — results at other locations may differ.