Provider profile
Total Home Performance LLC
Provider snapshot
What this listing says
Eastern Shore Maryland homeowners who need mold remediation bundled with crawl space encapsulation and want a single company to handle moisture control from diagnosis through long-term prevention.
Best for
- Eastern Shore Maryland homeowners dealing with crawl space mold who want remediation and encapsulation handled by one company.
- Buyers who want a building-science approach that addresses root moisture causes, not just mold removal.
- Homeowners eligible for Delmarva Power or EmPOWER Maryland rebates who want a contractor experienced in maximizing those incentives.
- Owners of older homes (pre-1970s) on the Eastern Shore who need mold work combined with structural repair or foundation support.
About this company
Total Home Performance is an Easton, Maryland company that treats mold remediation as one piece of a larger moisture and energy puzzle. They hold a Council-certified Microbial Remediation Supervisor (CMRS) designation and pair mold removal with crawl space encapsulation, dehumidifier installation, and structural repairs under one roof. That bundled approach is their central pitch: fix the mold, then fix the conditions that grew it.
What stands out is the building-science orientation. They do blower door testing, thermal imaging, and energy audits alongside the mold work. They also handle HVAC replacement, spray foam insulation, and foundation repair with helical piers. Few mold remediation companies on the Eastern Shore offer that range. They actively coordinate with Delmarva Power rebate programs, and multiple reviewers mention saving significant money through those incentives.
Derek Dombrosky owns the company and still conducts some assessments personally. The team includes project managers like Ivan, crew chiefs Ron and Leonel, and office staff like Madison and Shelby. They operate out of Easton and serve Maryland's Eastern Shore and parts of Delaware, with reviewers confirming work in Salisbury and Kent Island.
387 Google reviews at 4.9 stars is a strong signal for a company doing large-scope projects like full crawl space encapsulations and HVAC replacements. That volume with that rating suggests most customers walk away satisfied, which is notable given that these are multi-week, multi-trade jobs where things can go wrong.
Services
Service area
Headquartered in Easton, Maryland on the Eastern Shore. Reviewers confirm work in Salisbury and Kent Island. The website references service across Maryland and Delaware. The company participates in Delmarva Power and EmPOWER Maryland programs, which suggests their primary territory is the Delmarva Peninsula.
Review consensus
Communication stands out most. Dozens of reviewers specifically mention clear timelines, proactive updates, and on-time arrivals. Derek gets named repeatedly for personally conducting assessments and explaining findings. Ivan draws praise as a project manager who is honest and avoids upselling — one reviewer noted he inspected crawl space piers and told them no work was needed. Madison gets called out for proactive scheduling and follow-up calls. Crew chiefs Ron, Leonel, and Grayson earn praise for long hours and clean job sites. Several reviewers mention the Delmarva Power rebate coordination as a meaningful financial benefit they did not expect.
4 found across 387 total reviews at 4.9★. The 1-star review describes calling to accept a proposal and never hearing back after two weeks, naming Shelby as the contact. The two 2-star reviews share a theme: scope disagreements where verbal promises during the proposal did not match what crews delivered. One reviewer describes a crawl space well installed below grade that would have caused flooding, and a basement door gap the company refused to fix because it was not written in the contract. The other describes a crew that did not know what they were supposed to do, put a hole in the house, and delivered remediation that produced no measurable improvement. The 3-star reviewer called the air sealing work sloppy and noted the job scope was disorganized, but updated the review to say the owner contacted them to make it right.
The negative reviews point to a gap between the sales/assessment experience and the field execution. The assessment — often done by Derek or Ivan — gets praise even from unhappy reviewers. The complaints center on crews who arrive without clear instructions and on scope items promised verbally but not written into contracts. This is a common pattern in companies scaling up: the front office runs ahead of the field teams. The 3-star reviewer's update that Derek reached out to fix things suggests the company does respond to complaints, just not through Google's review platform.
Derek (owner, assessor — positive). Ivan (project manager/site manager — positive in multiple reviews, named in one negative for verbal scope promises not honored). Madison (office/scheduling — positive). Shelby (office — negative, failed to return call). Rob (sales — positive). Ron (crew chief — positive). Leonel (crew chief — positive). Mark (electrician — positive). Grayson (crew lead — positive). Brian (courtesy check-in caller — positive). Guthrie (installer — positive). Logan (team lead — positive).
Ask for Derek or Ivan to do your assessment, and get every scope detail written into the contract before signing. The company delivers strong results on crawl space encapsulation and energy work for most customers, but the negative pattern is clear: verbal promises that do not make it into the paperwork. If you confirm scope in writing and hold them to it, the 4.9-star track record suggests you will land in the majority who are satisfied.
Keep in mind
- They do both mold testing and mold remediation. That means the same company diagnosing your mold problem profits from the fix. Ask whether they accept third-party test results or require their own assessment before quoting remediation.
- Two recent reviewers describe crews that arrived without a clear understanding of the work scope, leading to mistakes that required manager intervention. Get your project details in writing before work begins, not just verbal agreements.
- One reviewer reported waiting two weeks for a callback after accepting a proposal. Responsiveness after the sale may not match the initial consultation experience.
- The company did not respond to any of the 4 recent negative reviews on Google. That 0% response rate is unusual for a company at this review volume.
- Their service area spans Maryland's Eastern Shore and parts of Delaware, which is a wide geography. Confirm travel fees and crew availability for locations far from their Easton headquarters.