Tri State Restorations

Alfredo is the most frequently named technician across dozens of reviews, consistently praised for fast response, clear explanations, and careful work during water and sewage emergencies. Daniel Adu and Cirilio C form another frequent team, with reviewers highlighting their courtesy, thoroughness, and willingness to explain each step. Diego pairs often with Alfredo and draws similar praise. Office staff get less attention, but Virginia in accounting earns specific callouts for handling insurance paperwork, and Deon and Eric are praised for coordinating the process. Several reviewers mention 90-minute or same-day response, and multiple reviews note that plumbers specifically recommended Tri State. The overall theme is speed of arrival combined with technicians who communicate well during a stressful situation.

7 found across 388 total reviews at 4.8★. Six of seven recent negative reviews center on billing. PJ M (Local Guide, 15 reviews) described an emergency contract with no clear estimate, followed by a bill their insurance adjuster called heavily inflated. Adrianne Medina (Local Guide, 12 reviews) reported equipment charges at more than double local norms per Xactimate pricing. Lara ChV's $2,500 starting price became $7,500, with line items for services she says were never performed and 14.5 hours of "technician supervision" for a small bathroom. Diana Kiker (2 stars, 1 like) paid $5,000 out of pocket and only received a $500 credit after posting her negative review. Bill Donnelly praised the fieldwork but changed his review to 1-star over the bill. Skyler Karalus said insurance found the charges excessive. The remaining 1-star review from Joseph Gibson simply says "Awful experience" with no specifics — the owner response describes a Saturday consultation and successful mitigation. The owner responds to every negative review. Several responses reference a published price list and emergency agreement, and some point to insurance carrier undervaluation. But the responses follow a consistent template and often redirect blame to the customer's insurance policy rather than addressing specific billing line items.

The billing complaints follow a structural pattern tied to how emergency restoration works: the customer signs a contract during a crisis, the company does the work, and the bill arrives weeks later — often at a much higher amount than expected. The company positions this as an insurance coverage issue, not a pricing issue. But multiple reviewers (including Local Guides with substantial review histories) report that their insurance adjusters specifically flagged Tri State's pricing as above industry norms. The owner responds to 100% of negatives, but the responses are notably formulaic — most include the same link to their pricing page and a similar paragraph about insurance carriers undervaluing claims. At least two customers report that their reviews prompted billing concessions (Diana Kiker got her $500 credit the morning after posting; Lara ChV received a $1,000 reduction offer after posting). This suggests the company monitors reviews actively and uses them as a negotiation trigger.

Alfredo (field technician — overwhelmingly positive across dozens of reviews, also named positively in two reviews that later turned negative over billing). Daniel Adu (field technician — consistently positive, frequently paired with Cirilio). Cirilio C (field technician — consistently positive). Diego (field technician — consistently positive, frequently paired with Alfredo). Artur/Arthur Vaca (field technician — positive). Carlos J (field technician — positive). Deon (project coordinator — positive). Virginia (accounting — positive, praised for insurance coordination). Eric (office/phone — positive). Daryhanna (coordinator — positive, praised for communication). Adrianne (office — positive). Liseth M (field technician — positive). Leo (field technician — positive). Drebo (field technician — positive).

The fieldwork earns genuine praise — Alfredo's crew in particular shows up fast and handles water and sewage emergencies well. The risk is in the billing. Ask for a written not-to-exceed estimate before signing the emergency contract, get your insurance adjuster involved before work begins if possible, and confirm in writing what the final cost will be before equipment gets dropped off. If you go in with clear cost expectations locked down, the operational side of this company delivers.