Provider profile
SERVPRO of Reisterstown
Provider snapshot
What this listing says
Reisterstown and northwest Baltimore County homeowners dealing with water or mold damage who want a family-run SERVPRO franchise operating since 1974.
Best for
- Homeowners in Reisterstown, Owings Mills, or Pikesville who need mold remediation tied to an existing water damage event.
- Buyers who want a single company to handle water extraction, mold removal, and rebuild under one roof — with the caveat that this creates a conflict of interest on scope.
About this company
SERVPRO of Reisterstown is a second-generation family franchise in the Baltimore area, owned by Michael and Melissa Brenner. They opened in 1974, making them one of the longer-running SERVPRO locations in Maryland. Their office sits on Benson Avenue in Baltimore, and they cover Reisterstown, Owings Mills, Randallstown, Pikesville, and surrounding northwest Baltimore County communities.
Mold is one of several services here, not the primary focus. This is a full-service restoration company — water damage, fire damage, storm cleanup, construction rebuild, and commercial work all sit alongside mold remediation. They hold a Maryland General Contractor License (102563) and claim IICRC firm status. The website mentions NADCA-standard air duct cleaning but does not detail specific mold testing methods or equipment.
The Brenner family runs community events including an annual coat drive, participates in local beautification days, and donates to area organizations. Multiple reviews reference dealing with the owners directly, and several mention insurance coordination as a strength.
Services
Service area
Based at 4030 Benson Avenue in Baltimore, MD. Serves Reisterstown, Owings Mills, Randallstown, Pikesville, Glyndon, Stevenson, Upperco, McDonogh, Garrison Forest, and Catonsville — all within northwest Baltimore County.
Review consensus
Brandy appears in the most reviews, frequently praised as the first point of contact for estimates. Reviewers describe her as courteous, knowledgeable, and reassuring during stressful situations. Chrissy (also called Christina) gets repeated praise for explaining work in progress and treating homeowners with respect. Tim handles rebuilds and draws positive mentions for fast turnaround. Multiple reviewers name large teams — Corey, Jody, Antonio, Shane, Exavier, Gabby, Demi, Bethany, Emily, Autumn — all positively. Speed of response comes up repeatedly: same-day visits, Sunday morning arrivals, and crews arriving within hours. Insurance coordination is a recurring theme, with several reviewers noting the company worked directly with their insurer.
1 found across 25 total reviews at 4.8★. One reviewer described a mold remediation job where the supervisor was rude, the crew put a hole in a wall and denied it, cut more wall than the quote specified, used a mop head to wipe mold, left debris throughout the home, and left urine in the basement toilet. The repair estimate that followed was double the remediation cost. The reviewer noted Brandy the estimator was courteous — the complaint targets the field crew and supervisor specifically. The owner responded the same day but only referenced the wall hole dispute and directed the reviewer to call the office, without addressing the other issues.
With only one negative review, there is no pattern to identify. The complaint points to a gap between the office/estimating experience (Brandy) and what happened on the job site with the field crew. This office-vs-field split is common in franchise restoration companies where estimators and crews operate somewhat independently.
Brandy (estimator/general manager — praised in many positives, also praised within the negative review). Chrissy/Christina (field coordinator — positive). Tim (rebuild manager — positive). Corey (technician — positive). Jody/Jodie (technician — positive). Antonio (technician — positive). Shane (technician — positive). Exavier (technician — positive). Gabby (technician — positive). Brian (rebuild — positive). Demi (contents/packout — positive). Bethany (coordinator — positive). Emily (staff — positive). Autumn (staff — positive). Cody (technician — positive). Mo (technician — positive). Tod (technician — positive). Mike and Mikey (technician — positive). Bernie (technician — positive). Jessica (technician — positive).
Ask for Brandy on the estimate and confirm who will supervise the field crew. The one negative review describes a real gap between the sales experience and the job-site execution, so get the supervisor's name before work starts and document the scope in writing. With 24 out of 25 reviewers giving five stars, most customers leave satisfied — but the mold-specific track record here is thin compared to their water damage volume.
Keep in mind
- They do both mold testing and mold remediation. This means the same company deciding how much mold you have is also the one billing to remove it. Get an independent mold assessment before signing a remediation contract.
- Mold is a side service here, not the core business. Most of their reviews and website content center on water and fire damage restoration. If you need a mold-only specialist, this may not be the right fit.
- One recent reviewer reported a crew member using a mop head to wipe mold off a wall — a remediation method that can spread contamination. Ask specifically about containment and removal procedures before work begins.
- The repair estimate came in at double the remediation cost in that same complaint. Request a written remediation scope and repair quote separately, and compare repair pricing with independent contractors.