Provider profile
ServiceMaster of Baltimore
Provider snapshot
What this listing says
Baltimore-area homeowners dealing with water or mold damage who want a franchise operation with 60 years of local history and IICRC-credentialed technicians backing an insurance-referred restoration.
Best for
- Baltimore and Baltimore County homeowners needing water extraction, drying, or mold remediation with insurance claim support.
- Commercial property managers — churches, apartment buildings, offices — needing a restoration company that handles large-scale jobs and coordinates directly with adjusters.
- Homeowners who want a single company to handle the full cycle from emergency water extraction through mold remediation and reconstruction.
- Insurance adjusters looking for a restoration partner with IICRC credentials and a 60-year track record in the Baltimore market.
About this company
ServiceMaster of Baltimore is a locally owned franchise at 6631 Quad Ave in Baltimore, operating under the national ServiceMaster Restore brand. Their primary identity is disaster restoration — water damage, fire and smoke cleanup, and mold remediation — for both residential and commercial properties. Owner Kate Bostwick runs a team that includes a general manager, director of operations, a CFO, and dedicated project managers. They hold IICRC certification in Applied Microbial Remediation and work directly with insurance adjusters and industrial hygienists.
What stands out is the breadth of their operation. They handle mold inspection and remediation in-house, offer content packout and storage, carpet cleaning, reconstruction, and odor removal. Their website describes antimicrobial treatment and containment procedures for mold work. They also offer continuing education courses for insurance adjusters — a signal that they're deeply embedded in the insurance claims ecosystem. For commercial clients, they provide pre-loss planning and ancillary services like temporary power and HVAC.
The franchise has operated in Baltimore for about 60 years. The leadership team is publicly listed: Kate Bostwick as owner, Gia Tserkis as Director of Operations, Kevin Wilson as General Manager, Tom Davies as Project Manager, Melissa Shull as CFO, and Paul Baer as Warehouse Manager. As part of the ServiceMaster national network with 1,900+ locations, they can mobilize crews from nearby franchises for large-scale disasters.
Their 4.3-star Google rating across 80 reviews is middling for a restoration company. The volume of 5-star reviews is strong, but the overall average suggests some friction points in the customer experience, likely tied to billing communication rather than work quality.
Services
Service area
Headquartered in Baltimore, MD at 6631 Quad Ave (21237). They list service areas including Parkville, Pasadena, Owings Mills, Dundalk, Glen Burnie, and Hagerstown. The Hagerstown listing is notable — it's about 75 miles from their Baltimore warehouse, so confirm crew availability and response times for jobs that far out.
Review consensus
Reviewers consistently name specific staff members. Jimmy gets the most mentions — multiple reviewers credit him with hands-on project management during fire and water loss events, guiding them through the insurance process and staying in close contact. Tom Davies appears in several reviews for smoke damage packout and basement flood work, with one reviewer noting he was always available for questions. Roy is praised for arriving at 1:00 AM for a three-story water loss. Kate Bostwick is recognized by name for honesty and attentive service by a repeat customer. Caesar drew praise for educating a first-time homeowner. Antonio is noted for speed and communication on a recent job. Multiple reviewers highlight the team's willingness to work overnight and their responsiveness during emergencies.
1 found across 80 total reviews at 4.3★. The only recent negative is a 3-star review from David Tunkel (August 2025), who said the work itself was done well and on time but the final bill came in 10-15% above the estimate due to additional work. A manager called to explain, but the reviewer found the overage surprising for a small job. The owner did not respond to this review. (1 found across 80 total reviews at 4.3 stars)
The company did not respond to its only recent negative review, despite the complaint being mild and the reviewer actually praising the work quality. For a franchise operation, the absence of owner engagement on a 3-star review is notable — it suggests either a low priority on reputation management or an oversight. On the positive side, the density of staff names in reviews (Jimmy, Tom, Roy, Kate, Caesar, Antonio) suggests a stable team where customers interact with the same people repeatedly, which is unusual for a restoration company of this size.
Antonio (technician — praised for speed and communication). Tom Davies (project manager/supervisor — praised across multiple reviews for smoke damage work and basement floods). Jimmy (project manager — praised repeatedly for guiding customers through fire and water loss, working with insurance). Roy (team lead — praised for emergency response at 1:00 AM). Kate Bostwick (owner — praised for honesty and attentive service). Caesar (supervisor — praised for educating a first-time homeowner). Danny (crew member — praised alongside Jimmy for fire damage project). Britney (staff — praised for responsiveness). Joe (project coordinator — praised alongside Jimmy for planning). Oscar (crew member — praised for proactive work on basement flood). Susie (crew member — praised alongside Jimmy and Tom). Jesus (crew member — praised for restoration work). Lee Brandt (Director of Commercial Operations — praised for communicative, proactive commercial work). Armando (staff — praised for empathy and kindness). Cassie (office staff — praised for scheduling). Elden (technician — praised for carpet cleaning). Yesenia (technician — praised for carpet cleaning). Thom Davies (same as Tom Davies, alternate spelling in one review — praised for smoke damage supervision).
The work quality is consistently praised — even the lone recent negative reviewer gave the actual job high marks. The risk here is billing surprises, so get a written scope with a cap or change-order clause before work begins. Ask for Jimmy or Tom Davies if your job involves fire or water damage — they have the longest track record in reviews.
Keep in mind
- They do both mold inspection and mold remediation. That means the same company telling you that you have a mold problem is also the one billing you to fix it. Consider getting an independent mold test before authorizing remediation work.
- One recent reviewer reported being billed 10-15% above the original estimate for additional work that wasn't clearly communicated upfront. The owner did not respond to this review. Ask for a written scope of work and get clarity on what could trigger overages before signing.
- They are a franchise, not an independent shop. Your experience depends on the local team, but corporate policies and pricing structures may differ from what a locally owned competitor would offer.
- Their listed service area stretches from Baltimore to Hagerstown — roughly 75 miles apart. Confirm response times and crew availability for locations outside central Baltimore County.