Provider profile
RPS RESTORATION
Provider snapshot
What this listing says
Baltimore homeowners dealing with water damage that has turned into a mold problem, especially if you need one company to handle extraction, remediation, and reconstruction under one insurance claim.
Best for
- Baltimore-area homeowners with active water damage that needs same-day extraction and downstream mold prevention.
- Property owners who want one company to handle water mitigation, mold remediation, and full reconstruction under a single insurance claim.
- Churches, schools, and small commercial properties — reviewers describe jobs at a church and a classroom, not just single-family homes.
- Homeowners who want the owner directly involved rather than dealing with a franchise dispatch center.
About this company
RPS Restoration is a family-owned restoration company based in Baltimore, Maryland, that handles the full chain from water extraction through mold remediation to rebuild. Their primary identity is water damage response, with mold work flowing from that — they show up for the flood and stay through the reconstruction. They do both mold testing and remediation, which creates a conflict of interest you should know about.
Their services page lists HEPA air filtration, HEPA vacuuming, and containment for mold jobs. For water damage, they use infrared thermal imaging cameras to monitor drying progress and provide written moisture readings and field reports. They also handle asbestos abatement and full reconstruction — drywall, flooring, tile, cabinetry, painting — so they can take a water-damaged basement from soggy to finished without subcontracting the rebuild.
The company claims over 20 years in the industry. The about page references South Florida origins, but the operation now runs out of Baltimore. Ron appears to be the owner and primary point of contact. Sandy manages the office. Carlos leads field crews. The website advertises 24/6 emergency service (not 24/7) with working hours listed as 8 AM to 6 PM, Monday through Sunday.
4.9 stars across 65 Google reviews is unusually high. Every single review with text praises response time or work quality. Zero negative reviews have appeared in the last 18 months. That track record, sustained over several years of reviews, suggests a small operation where the owner stays close to every job.
Services
Service area
RPS Restoration is headquartered in Baltimore, Maryland, with an address on Kenshaw Avenue in the 21215 zip code (northwest Baltimore). Reviews describe jobs across Baltimore city, including residential basements and commercial properties like churches and classrooms. The website does not specify a service radius or list surrounding counties.
Review consensus
Speed dominates the praise. Reviewer after reviewer describes same-day or same-hour response — Ariella Grunhut got a broken pipe isolated within an hour, Mordechai Abrahams had a crew at the house within an hour of calling, Jessica Dorsey got a 1:30 AM call answered by Sandy with a crew arriving shortly after. Ron gets named most often for being hands-on, explaining issues clearly, and guiding people through insurance claims. Sandy draws praise for office responsiveness and warmth. Carlos is recognized for quality field work and going the extra mile on design details. Reviewers repeatedly mention that crews clean up daily and contain their work areas.
0 found across 65 total reviews at 4.9★. No negative reviews found in the last 18 months. With 65 total reviews at 4.9 stars, there is no recent complaint data to analyze. This is uncommon for a company with this volume of reviews spanning multiple years.
The review base skews heavily toward water damage and reconstruction work, not mold-specific jobs. Only a few reviews explicitly mention mold remediation. Most describe the water-damage-to-rebuild pipeline. This likely reflects the company's primary business flow: water emergencies drive the calls, and mold work happens as a downstream service. If you are hiring specifically for a standalone mold job (no preceding water event), the review evidence for that scenario is thin.
Ron (owner — praised repeatedly for responsiveness, honesty, clear communication, and hands-on involvement). Sandy (office manager — praised for answering calls at all hours, warmth, and administrative support). Carlos (field crew lead — praised for quality craftsmanship and design effort). Yaron (named by Chava Barr and Naomi Kastner — praised for being pleasant to work with). Sagit (named by Chava Barr and Naomi Kastner — praised alongside Yaron). Jonathan (named by Darlene Dazey — praised for hard work and honesty).
RPS has an unusually clean review record for a restoration company, with 65 reviews and no recent negatives. Ask for Ron directly — he shows up in more reviews than anyone else and appears to stay involved in jobs personally. Since reviews skew toward water damage and reconstruction rather than standalone mold work, ask specifically about their mold remediation process and request references from mold-only jobs if that is your situation.
Keep in mind
- RPS does both mold testing and mold remediation. When the same company tests and remediates, they have a financial incentive to find problems. Get an independent mold test before agreeing to remediation work.
- The website says 24/6 emergency service, not 24/7. If your emergency falls on whatever day they take off, you will need a backup plan.
- This is a small, owner-operated crew. Multiple reviewers praise the personal attention, but a small team can get stretched thin during storm season when call volume spikes.
- The about page mentions South Florida roots but the company now operates in Baltimore. If you are comparing their "20+ years" claim to local competitors, ask how long they have been specifically serving the Baltimore market.