Provider profile
Jenkins Restorations
Provider snapshot
What this listing says
Baltimore-area homeowners dealing with insurance-covered water, fire, or mold damage who want an employee-owned restoration company with 50 years of history and a dedicated environmental services subsidiary.
Best for
- Baltimore and central Maryland homeowners who need mold remediation tied to an insurance-covered water or fire loss.
- Property owners facing large-scale damage — fire, flood, or storm — who want one company to handle everything from emergency mitigation through full reconstruction.
- Commercial property managers needing a restoration contractor with national disaster response capability.
- Homeowners whose insurance company has recommended Jenkins and want a contractor experienced in navigating the claims process.
- Anyone dealing with mold discovered during water damage repair who wants remediation and rebuild handled under one roof.
About this company
Jenkins Restorations is a national restoration company headquartered in Chantilly, Virginia, with a Baltimore office at 6920 Tudsbury Road. Mold remediation is handled through Jenkins Environmental Services, a wholly owned subsidiary. They do both mold testing and remediation under the same corporate umbrella — something to be aware of before hiring.
The mold side of the business uses HEPA air scrubbers, HEPA vacuuming, antimicrobial treatments, containment with negative air pressure, dehumidification, and hydroxyl generators for odor removal. They also offer abrasive cleaning methods like soda blasting and dry ice blasting for embedded mold growth. Beyond mold, they handle water damage mitigation, fire and smoke restoration, storm damage, contents cleaning, asbestos abatement, and full reconstruction — residential and commercial.
Founded in 1975 in McLean, Virginia by Mr. Jenkins and his two sons, the company became employee-owned through an ESOP in 2020. They now operate 24 offices across the country. The Baltimore office serves the wider Maryland region including Columbia, Towson, Bel Air, Glen Burnie, Annapolis, Ellicott City, and Severna Park.
4.9 stars across 178 Google reviews is unusually strong for a restoration company, where the stress of insurance claims and multi-week rebuilds tends to generate more complaints. Only one review below 4 stars appeared in the last 18 months. That volume at that rating suggests the operation is genuinely consistent, not just small enough to avoid bad outcomes.
Services
Service area
The Baltimore office is at 6920 Tudsbury Road, Suite K, Baltimore, MD 21244. They list service areas including Middle River, Columbia, Towson, Bel Air, Glen Burnie, Westminster, Annapolis, Catonsville, Ellicott City, Reisterstown, Severna Park, Timonium, and Eldersburg. Jenkins also has a separate Rockville, MD office, so the Baltimore office likely focuses on the Baltimore metro and surrounding counties rather than the DC suburbs.
Review consensus
Reviewers consistently name specific project managers and technicians. Demi Hartman appears in the most reviews — praised for communication, timeliness, and managing complex renovations (kitchens, basements, fire rebuilds). Corey is frequently mentioned for water mitigation — described as knowledgeable, punctual, and clear about what work he would perform. Ben Nelson is praised for large-scale disaster recovery, showing up within hours and coordinating with insurance adjusters. Charles is noted for honesty and not overselling services. John Hargadon and Yuri draw praise for drywall and painting quality. Eric is highlighted for responsive water mitigation work. Multiple reviewers mention that Jenkins finished ahead of schedule and communicated clearly throughout multi-month rebuilds. Several note the end result looked better than before the damage.
1 found across 178 total reviews at 4.9★. One reviewer (Amanda Runyon, 2-star, February 2025) initially gave 5 stars after a fire rebuild, praising Larry and his teams for communication and quality. She later dropped to 2 stars when warranty follow-through stalled. Tile grout came up in the shower again, a closet door would not shut, and Larry became unresponsive after the final check was cashed. She also reported that workers showed up unannounced — once at 8am when she was getting into bed after a 24-hour shift — and on other promised dates no one came at all. She ended up cutting their lockbox off her door. Even in this negative review, she singled out Ben as the exception who maintained good communication. No owner response was posted.
The single negative review reveals a specific structural risk: the handoff between the main rebuild phase and post-completion warranty work. During the active project, communication was strong enough to earn 5 stars. The breakdown came after final payment, suggesting the incentive structure may shift once the revenue is collected. The 0% owner response rate on negative reviews means the company is not publicly engaging with complaints — unusual for a company this size and this active on Google. Worth watching whether this is a one-off or a pattern that develops.
Demi Hartman (project manager — praised repeatedly for communication, timeliness, and managing renovations). Corey (water mitigation technician — praised across many reviews for being knowledgeable, on time, and clear). Ben Nelson (project manager/disaster response — praised for quick response, insurance coordination, and communication; praised even in the one negative review). Charles (sales/estimator — praised for honesty and not overselling). Larry (project manager — praised during active rebuild, criticized for going unresponsive on warranty work). Daniel/Dan (manager — praised for helpfulness). Eric/Erik (water mitigation technician — praised for responsiveness and detailed work). John Hargadon (project manager — praised for communication and quality). Yuri (project manager — praised for drywall and painting). Matthew/Matt Gagliardi (project manager — praised for attention to detail on fire rebuild). Jose (lead technician — praised for quality work). Devon and Cortez (technicians — praised for quality work). Mohamad Alayan (project manager — praised for transparency and quality). Sean Cantrell (project manager — praised for guiding family through 14-month rebuild). Michael Diaz and Chester (technicians — praised for quality work). Brenda (team member — praised for fire rebuild). Frank (intake/dispatch — praised for weekend responsiveness).
Jenkins delivers strong results during active projects — the volume of reviewers naming specific staff and praising communication is unusual for a restoration company. The risk is what happens after final payment. Ask upfront how warranty requests are handled, who responds to them, and what the expected turnaround time is. If your project manager is Demi Hartman, Corey, or Ben Nelson, the review record suggests you are in good hands.
Keep in mind
- Jenkins does both mold testing and mold remediation through its subsidiary. That is a conflict of interest — the company finding the mold also profits from removing it. Consider getting an independent mold assessment before agreeing to remediation.
- One reviewer reported that warranty responsiveness dropped sharply after the final payment was made. Larry, their project contact, stopped responding to warranty requests for issues like failing tile grout and a closet door. No owner response was posted to this complaint.
- This is a national company with 24 offices. Your experience depends heavily on which project manager and crew are assigned to your job. Ask who will manage your project and whether they are a direct employee or subcontractor.
- The website mentions a 0% owner response rate on negative reviews in the last 18 months. The company did not publicly address its one recent complaint.
- Jenkins is primarily a restoration company — mold remediation is one service among many. If you need a mold-only specialist, you may want a company where mold is the core focus.