Provider profile
All Dry Services of Southern Maine
Provider snapshot
What this listing says
Southern Maine homeowners dealing with water damage or mold who want a franchise-backed restoration company with 24/7 emergency response and a 60-minute arrival window.
Best for
- Southern Maine homeowners facing water damage or mold who want same-day emergency response from a small, consistent team.
- Property owners who want a single company to handle both mold testing and remediation under one roof, provided they understand the conflict of interest that creates.
- Commercial property managers and REITs needing disaster restoration across the greater Portland and southern Maine area.
- Homeowners buying a property with existing mold problems who need fast turnaround to meet closing deadlines.
About this company
All Dry Services of Southern Maine is a franchise location of the national All Dry Services brand, based out of South Portland, Maine. They handle mold removal, water damage restoration, and several related cleanup services for both residential and commercial properties. Andy Knox runs the operation as general manager, with technicians Mike Herlihy and Peter Viola on the team. The franchise advertises a 60-minute response time and 24/7 availability.
Their mold page describes a process of inspection, containment to prevent cross-contamination, air filtration, and cleaning of affected surfaces. Their FAQ goes further, mentioning HEPA vacuuming, containment measures, and encapsulation. They also offer leak detection, sewage cleanup, storm damage restoration, and odor removal. They state they never use subcontractors.
As a franchise, All Dry of Southern Maine operates under the national brand's systems and training. The "Meet the Team" page shows a three-person team, which means you are likely working with the same people from estimate through completion. That small-crew consistency shows in the reviews, where Andy, Alex, and Mike are mentioned by name repeatedly.
A perfect 5.0 stars across 65 Google reviews is unusual for any restoration company. Not a single reviewer has left fewer than 4 stars, and only one 4-star review exists. Several reviewers specifically mention that the company did not upsell unnecessary services, which is a notable theme for a company that does both testing and remediation.
Services
Service area
Headquartered in South Portland, Maine, with a business address in York. They list over 80 service cities across southern Maine including Portland, Scarborough, Biddeford, Saco, Kennebunk, Kittery, Gorham, Windham, Falmouth, Freeport, and Bridgton. Their service area extends into New Hampshire towns such as Manchester, Derry, and Bedford. With a three-person team, coverage at the outer edges of this territory is worth confirming before booking.
Review consensus
Andy Knox is the name that comes up most often. Reviewers describe him as responsive, knowledgeable, and honest in his assessments, with multiple people noting he told them what did NOT need treatment rather than upselling. Alex draws praise for late-night emergency responses (one reviewer reached him at 2 AM) and hands-on fieldwork. Mike is called out for being respectful of property and minimizing disruption. Across the board, reviewers highlight fast response times (often same-day or within hours), clear communication throughout the job, and crews that clean up thoroughly after themselves.
0 found across 65 total reviews at 5.0★. No 1-star or negative reviews exist in the last 18 months. The only sub-5-star review is a single 4-star rating from Jason Hill, a Local Guide, who praised their responsiveness and drying work but called them "very very pricey."
The absence of negative reviews across 65 ratings is statistically uncommon for a restoration company. This may reflect the small-team dynamic where Andy, Alex, and Mike handle jobs personally rather than dispatching rotating crews. Several reviewers specifically mention that the company did not try to sell them services they did not need, which suggests a restrained sales approach that reduces post-job dissatisfaction.
Andy Knox (general manager — consistently praised for responsiveness, knowledge, honest assessments, and clear communication). Alex (technician — praised for late-night emergency response, professionalism, and thorough work). Mike Herlihy (technician — praised for being respectful of property and minimizing disruption). Peter Viola (technician — mentioned by one reviewer for being kind and efficient during basement cleanup).
With a perfect 5.0 across 65 reviews and zero complaints, All Dry of Southern Maine has an unusually clean record. Ask for Andy when you call. Get an independent mold test if they recommend remediation, and request a written estimate upfront since at least one reviewer found their pricing steep.
Keep in mind
- They do both mold testing and mold remediation. That means the same company deciding you have a problem is also the one billing you to fix it. Consider getting an independent mold test from a separate inspector before committing to remediation work.
- Their service area list includes 80+ cities spanning southern Maine into New Hampshire towns like Manchester, Derry, and Bedford. With a three-person team, response times to the edges of that territory may not match the advertised 60-minute window.
- One 4-star reviewer (a Google Local Guide with 67 reviews) called them "very very pricey" despite praising their responsiveness and work quality. Multiple other reviewers counter this by calling their pricing reasonable or competitive, but get a written estimate before committing.
- This is a franchise location. While the local team has earned strong reviews, the corporate brand's policies on warranties, insurance, and dispute resolution may differ from what the local team promises verbally.