Provider profile
Octagon Cleaning & Restoration
Provider snapshot
What this listing says
Southern Maine homeowners dealing with water damage or attic mold who want a multi-location restoration company with 24/7 emergency response and a separate sister company handling reconstruction.
Best for
- Homeowners in Cumberland County and Greater Portland dealing with water damage, attic mold, or fire restoration who want a single company to handle the full scope.
- Real estate transactions with tight closing timelines where mold or water damage needs fast assessment and remediation. Multiple reviewers mention Octagon accommodating time-sensitive closings.
- Property owners facing hazardous materials (asbestos, lead) alongside mold or water damage, avoiding the need to coordinate separate contractors.
- Commercial property managers needing HVAC duct cleaning or restoration work for offices, churches, or warehouses across southern Maine.
- Homeowners who want a restoration company that explicitly declines to do its own post-remediation testing, reducing one layer of conflict of interest.
About this company
Octagon Cleaning & Restoration is a locally owned restoration company headquartered in Windham, Maine, serving Cumberland County, the Greater Portland area, and the Lakes Region. Mold removal is one of several services alongside water damage, fire and smoke restoration, asbestos removal, lead removal, biohazard cleanup, and commercial duct cleaning. They operate five locations across Maine (Windham, Brewer, Fairfield) and New Hampshire (Barrington, Meredith).
What stands out is the range of hazardous material services under one roof. They handle asbestos, lead, and mold alongside water and fire damage, which means a homeowner dealing with a flooding event that uncovers mold and asbestos can use a single company rather than coordinating three. They use thermal imaging and moisture meters to find hidden water damage, and their FAQ states they do not perform post-remediation mold testing, recommending independent third-party testing instead. That self-imposed boundary is unusual for a company that does both testing and remediation.
Octagon runs a sister company, Octagon Construction, that handles reconstruction after restoration work. They hold IICRC and ACAC credentials and are an EPA lead-safe firm. They are a member of the Sebago Lakes Region Chamber of Commerce and won a "Best of 207" award.
4.7 stars across 191 Google reviews is strong for a restoration company. Reviewers consistently name individual technicians, which suggests low turnover and continuity of service. The negative reviews that do exist center on office-to-field communication gaps rather than the quality of the hands-on work itself.
Services
Service area
Headquartered in Windham, Maine, serving Cumberland County (Greater Portland, Lakes Region), Oxford, Androscoggin, York, and Sagadahoc counties. Additional Maine offices in Brewer and Fairfield. Two New Hampshire locations in Barrington and Meredith. The claimed service area is very broad, listing 200+ towns across southern and central Maine.
Review consensus
Reviewers name more than a dozen individual staff members, which is unusual. Tom and Selena are the most frequently mentioned pair, praised repeatedly for mold remediation work in attics, clear explanations of the process, and clean job sites. Logan draws praise for mold and HVAC work, with one reviewer noting he gave advice on fixing the root moisture problem. Matt is mentioned frequently as a project manager and inspector who makes himself available on weekends and handles insurance coordination. Sean is praised for determination and hard work on water damage jobs. Crystal, Emerald, and Madilyn are called out for helpful customer service by name. Multiple reviewers mention Octagon accommodating tight real estate closing timelines.
3 found across 191 total reviews at 4.7★. Three complaints share a theme of office-to-field disconnection. Mike Sharamitaro (11 reviews) described poor communication, a canceled sewage job while his family was in a hotel, and an extension cord taken and never returned. His edited review noted that a public review got more attention than his direct calls. The owner responded offering to replace the cord and claiming they left messages. David Ennis (1 review) described a demolition crew leaving a bigger mess than they found, including broken fluorescent light tubes on the floor, while the asbestos subcontractor did fine. Rich B (2 reviews) reported feeling overcharged with little detail provided about the work, and described pressure to pay quickly. Owner responses to all three were prompt but followed a similar template pattern, acknowledging the issue and offering a phone number.
The negative reviews consistently praise the field technicians while faulting the office coordination. Bill Greenwood's 3-star review makes this split explicit: he praised Sean's dedication on a sewage job while criticizing that Sean was not told the job scope or expected duration. This office-vs-field gap is a structural issue. The owner responds to negatives within 1-2 days, but the responses follow a template (apologize, offer phone number) rather than engaging with specifics. Mike Sharamitaro's review edit calling out this pattern suggests the template responses do not always lead to resolution.
Tom (technician — praised by 10+ reviewers for mold remediation, communication, and cleanup). Selena (technician — praised alongside Tom by 9+ reviewers for mold remediation work). Logan (technician — praised for mold and HVAC work, giving root-cause advice). Matt (project manager/inspector — praised for weekend availability, insurance coordination, and honest assessments). Sean (technician — praised for determination and hard work on water damage; also noted in a 3-star review for doing excellent work despite not being briefed on the job scope). Crystal (customer service — praised for being a pleasure to work with). Jimmy Brown (technician — praised as crew leader on a church mold remediation). Jason (support — praised for assistance on a water damage job). Nick (technician — praised alongside Tom for communication). Bruce (technician — praised for asbestos abatement and going beyond scope). Brittney (technician — praised for cleanup work). Mike (demo team — praised for fast, clean work). Samantha (technician — praised for ensuring job quality). Stoy (point person — praised for outstanding project management). Robin (mentioned positively for mold basement job). Madilyn (office — praised for helpfulness setting up quotes). Emerald (customer service — praised for helpfulness). Brianna (technician — praised for professionalism). Shawn (technician — praised for mold remediation). Matt R. (inspector — praised by a real estate agent for timely mold inspection).
Ask for Tom and Selena if your job is attic mold remediation, or Matt if you need an inspection or insurance coordination. Get the full scope of work in writing before the crew arrives, and confirm with the office that the field team has been briefed on your job's specifics. The technicians earn this company's 4.7-star rating; the office coordination occasionally does not.
Keep in mind
- Octagon does both mold testing and mold remediation. They acknowledge this conflict of interest in their FAQ and recommend third-party post-remediation testing, but you should get an independent pre-remediation assessment too before committing to their scope of work.
- Three 1-star reviews in the past 18 months describe a pattern of office-to-field communication breakdowns: a technician not told a job was a sewage cleanup, a scheduled visit canceled without adequate notice while a family was displaced, and a demolition crew leaving broken light tubes on the floor. The hands-on technicians get praise even in these complaints, but the coordination between office and field has gaps.
- One reviewer reported feeling pressured about payment speed and receiving little detail about work performed. Ask for an itemized scope of work before the job starts.
- Their service area spans five locations across two states. Confirm which location and crew will handle your job, since the Windham reviews reflect the Windham team specifically.
- Reconstruction is handled by Octagon Construction, a separate sister company. Get clarity on handoff timing and whether your insurance covers both scopes under one claim.