Provider profile
SERVPRO of Bangor/Ellsworth and SERVPRO of Bar Harbor
Provider snapshot
What this listing says
Bangor-area homeowners dealing with mold after water damage who want a single crew to handle extraction, drying, remediation, and reconstruction under one SERVPRO franchise.
Best for
- Homeowners in the Bangor, Ellsworth, or Bar Harbor corridor who need mold remediation tied to a recent water event
- Property owners who want one company to handle the full sequence from water extraction through mold treatment and structural rebuild
- Commercial property managers needing fast turnaround to minimize business downtime after water or mold damage
- Seasonal residents along the coast who discover mold after extended absences and need a crew that covers remote towns like Deer Isle, Stonington, or Winter Harbor
About this company
SERVPRO of Bangor/Ellsworth and SERVPRO of Bar Harbor is a restoration franchise covering a wide swath of central and coastal Maine from its base in Hermon. The Cox family owns and operates this franchise, with Shawn Cox listed as owner. Mold remediation is one piece of a broader restoration operation that also handles water damage, fire damage, storm cleanup, sewage, and construction rebuild.
Their mold page describes a seven-step process: inspection, containment, air filtration with HEPA vacuums and air scrubbers, removal of mold-infested materials, antimicrobial and antifungal treatment, cleaning, and reconstruction. They hold IICRC certification. The real differentiator here is their water-to-mold pipeline: most of their mold work appears to originate from water damage jobs where they catch mold early or prevent it entirely during the drying phase.
The franchise is locally owned but backed by the national SERVPRO network, which means standardized training and equipment. Multiple reviewers mention the same core crew handling jobs from initial assessment through final teardown of drying equipment, suggesting low turnover and consistent staffing.
4.9 stars across 267 Google reviews is exceptional volume for a restoration company in a market this size. Zero negative reviews surfaced in the last 18 months. That track record is unusually clean, even for a well-run franchise.
Services
Service area
Based in Hermon, Maine, just west of Bangor. Covers Bangor, Ellsworth, and Bar Harbor as core territory, plus Orono, Brewer, Old Town, Bucksport, Winterport, Dexter, Lincoln, Deer Isle, Stockton Springs, Surry, Millbridge, Stonington, Blue Hill, Castine, Southwest Harbor, Northeast Harbor, and Winter Harbor. That is a large geographic footprint stretching from inland Dexter to the Downeast coast, so response times to outer areas will vary.
Review consensus
Fast response is the dominant theme. Multiple reviewers report crews arriving within an hour of calling, even on evenings and weekends. Mike, the franchise manager, is named in the most reviews and praised for walking homeowners through the process, checking in daily during drying, and being honest about whether a situation actually requires their services (Erica from Bangor noted Mike told her she could handle the issue herself). Jon Symonds, described as Senior Project Manager, earns praise for knowledge, follow-up, and trustworthiness. Anthony and Mike are frequently mentioned as a field team handling both water damage and mold removal. Roland, Nick, Zach, Max, Bud, Wayne, and Nonna also receive positive mentions. Renee in the office is praised for handling coordination during high-volume periods. Two reviewers specifically mention mold work: Steve Goodwin described a facility remediation where water damage developed into mold, and BuffyVanHelsing praised Anthony and Mike for a mold removal project.
0 found across 267 total reviews at 4.9★. No 1-star or negative reviews found in the last 18 months across 267 total reviews at 4.9 stars. This is an unusually clean record for a restoration company.
The absence of recent negatives combined with high review volume suggests this franchise is running a tight operation. Several reviewers are repeat customers (Cindy Bachelder used them twice at two properties, Tony Moulton called at 2 AM on two separate occasions, Mark from Bangor used them for both a pipe break and a sewer backup). Repeat usage is a strong signal in restoration because customers only return if the first experience was genuinely good.
Mike (franchise manager — positive, named in 15+ reviews for responsiveness and honesty). Jon Symonds (Senior Project Manager — positive, praised for knowledge and trustworthiness). Anthony (field technician — positive, paired with Mike on water and mold jobs). Roland (field crew — positive, bathroom flood and out-of-area evaluation). Nick (field technician — positive, praised for thoroughness). Zach (field technician — positive, basement flood response). Max (project coordinator — positive, praised for patience and follow-up). Bud (field crew — positive, emergency storm response). Wayne (field crew — positive, job site cleanup). Nonna (field technician — positive, condo drying post-storm). Renee (office staff — positive, praised for coordination during busy periods).
Ask for Mike or Jon Symonds when you call. Both are named repeatedly for honest assessments and clear communication. If your mold problem started with water damage, this crew handles the full sequence well. For standalone mold issues unrelated to water, ask specifically how many of those they do annually to gauge their depth in that scenario.
Keep in mind
- SERVPRO is a national franchise. Your experience depends on this local franchise's crew, not the brand overall. The Cox family runs this location, but staffing and management can change.
- Their service area spans 20+ towns across a large geographic area. If you are in one of the outer towns like Deer Isle, Millbridge, or Dexter, confirm response times before booking.
- Mold remediation is a secondary service line for this company. Water damage restoration is their primary business. Ask how many standalone mold jobs they handle per year versus mold found during water damage work.
- The website mentions mold inspections and sampling, but the classification data shows they do not perform independent testing. Get an independent mold assessment before and after remediation to confirm the scope and results.