Provider profile
Octagon Cleaning and Restoration
Provider snapshot
What this listing says
Central Maine homeowners who need mold, asbestos, or water damage handled by one locally owned company with offices in Fairfield, Windham, and Brewer and more than 20 years in the restoration business.
Best for
- Central Maine homeowners with mold in older homes where asbestos or lead may also be present, since Octagon handles all three under one roof.
- Property owners facing water damage who want emergency extraction, mold prevention, and reconstruction handled by one company without juggling multiple contractors.
- Real estate agents managing inspection contingencies who need mold remediation, asbestos abatement, or crawl space repairs completed on a transaction timeline.
About this company
Octagon Cleaning and Restoration is a locally owned, family-run restoration company based in Fairfield, Maine, with additional offices in Windham and Brewer, ME, plus Barrington and Meredith, NH. Their Google category is water damage restoration, but they handle a wide range of hazmat and restoration work: mold removal, asbestos abatement, lead removal, fire and smoke damage, biohazard cleanup, storm damage, commercial duct cleaning, and full reconstruction. They run 24/7 emergency service across Maine and New Hampshire.
What sets them apart from most mold-focused companies in Maine is the breadth of hazardous material work. Asbestos and lead abatement are services many restoration companies skip entirely. One reviewer noted that other companies did not even factor asbestos into their mold remediation estimate, while Octagon did, and still came in 25% cheaper. They also handle reconstruction in-house, so you do not need to hire a separate contractor after the remediation is done. Multiple reviewers confirmed insurance coordination and direct work with adjusters.
The company claims over two decades of experience and holds IICRC and ACAC certifications. They are a BBB member and EPA Lead Safe certified. Several chamber of commerce memberships (Mid Maine, Sebago Lakes, Meredith, Greater Barrington) suggest genuine local roots across their service area.
Services
Service area
Based in Fairfield, Maine, with additional offices in Windham, ME; Brewer, ME; Barrington, NH; and Meredith, NH. Serves communities across Maine and New Hampshire. The five-office footprint covers a wide geographic area across two states. Confirm crew availability and response time for your specific location.
Review consensus
Maddie handles scheduling and gets named in multiple reviews for arranging prompt service calls and accommodating tight deadlines. Matt Richardson went beyond the job scope for one homeowner, fetching medication and handling laundry during a restoration project. Maddox, Chase, and Ashton earned praise from a multi-property investor who called the results among the best across 12 properties in multiple states. Jimmy Brown was named for careful, detail-oriented mold cleaning across two rooms. Crystal Pettey coordinated water damage cleanup efficiently. Michael, a supervisor, drew praise for going above and beyond during a water damage restoration. Multiple reviewers mention one-day job completion, clean worksites, and clear communication throughout the process.
1 found across 25 total reviews at 4.8★. One reviewer scheduled a mold remediation estimate for a home sale and reports the estimator arrived late, blaming travel distance despite having the address in advance. The written estimate did not arrive until two days after the appointment, came in roughly $3,000 higher than a competitor, and covered only mold remediation without addressing the underlying cause (an exhaust fan reroute). By the time Octagon followed up nine days later, another company had finished the job. The owner responded with a generic apology and request to discuss further but did not address the specific complaints about pricing or scope.
The positive reviews span a range of services: water damage, mold removal, asbestos, crawl space repair, basement flooding, and insurance-driven restoration. Several come from repeat clients or real estate agents who have used Octagon across multiple properties. The single negative review is specifically about the estimate process, not the quality of completed work. No reviewer has complained about workmanship.
Maddie (scheduling/office staff — positive, praised for prompt scheduling and accommodating tight deadlines). Matt Richardson (field technician — positive, praised for going above and beyond during restoration). Matt/Matthew (field technician — positive, named alongside Maddie for accommodating scheduling). Maddox (field technician — positive, praised for steady work in extreme heat and quality results). Chase (field technician — positive, named for quality work on multi-property project). Ashton (field technician — positive, named for quality work on multi-property project). Jimmy Brown (field technician — positive, praised for careful mold cleaning and attention to detail). Crystal Pettey (coordinator — positive, praised for moving things along during water damage cleanup). Michael (supervisor — positive, praised for going above and beyond during water damage restoration). Star (field technician — positive, praised for results). Caleb (field technician — positive, named for good work). Samantha (field technician — positive, named for good work). Sam T. (field technician — positive, named for good work).
Ask for Maddie when scheduling and confirm your estimate turnaround time upfront. The workmanship reviews are strong across mold, water, and asbestos jobs, but the one negative suggests the estimate process can lag under time pressure. Get an independent mold test before agreeing to remediation, and make sure the written estimate covers the full scope of work, including any underlying causes.
Keep in mind
- They do both mold testing and mold remediation. The company diagnosing your mold problem is the same one billing to fix it. Get an independent assessment before committing to remediation work.
- The one negative review describes an estimate that arrived two days late, came in $3,000 higher than a competitor, and did not include the full scope of work needed. The owner response was generic. If you are on a tight deadline, confirm turnaround time for the estimate before scheduling.
- Five offices across two states covers a large geographic area. Confirm that the crew assigned to your job is based near you and ask about response time for your specific location.
- With only 25 total reviews, there is limited third-party data to judge worst-case scenarios. Most of the review history is positive, but the sample is small.