Provider profile
Rainbow Restoration of Bangor Augusta and Brunswick
Provider snapshot
What this listing says
Central Maine homeowners across Kennebec, Cumberland, and Sagadahoc counties who need fast water or mold damage response from a franchise-backed team with 24/7 availability and full reconstruction capability.
Best for
- Central Maine homeowners in Kennebec, Cumberland, or Sagadahoc counties dealing with water damage, mold, or fire damage who want a single company to handle mitigation through reconstruction.
- Property owners facing emergency water events like burst pipes, ice dams, or septic backups who need same-day response and follow-through with insurance paperwork.
- Commercial facility managers in the Bangor, Augusta, or Brunswick area who need a restoration company with franchise-level resources and 24/7 availability.
- Homeowners with mold growth in basements, crawl spaces, or lakeside properties who want containment and remediation handled alongside any needed structural repairs.
About this company
Rainbow Restoration of Bangor, Augusta and Brunswick is a Neighborly franchise operating out of 36 Anthony Ave in Augusta, Maine. They cover Kennebec, Cumberland, and Sagadahoc counties with water damage restoration, fire and smoke damage cleanup, mold removal, full-service reconstruction, biohazard cleanup, asbestos abatement, and specialty cleaning services. They serve both residential and commercial properties and run a 24/7 emergency line.
The franchise model gives them access to standardized training and the Neighborly Done Right Promise, but the local operation appears to be a small team led by David and Brett. Their website describes containment, air filtration, and remediation techniques for mold work, and references IICRC training for their technicians. They also mention Rapid Structural Drying for water damage, which involves water extraction, airflow, dehumidification, and temperature control. The asbestos abatement service is unusual for a franchise restoration company in this market.
The 5.0-star Google rating across 50 reviews is rare at that volume. David is named in roughly 30 of those reviews, which suggests he personally manages most jobs from assessment through completion. Brett handles the physical tear-out and rebuild work, and multiple reviewers describe them as a team. The consistency of the praise points to a tight operation where the same people show up every time.
A 5.0 rating with 50 reviews and zero negatives is exceptional. The volume is large enough to be meaningful, and the praise is specific rather than generic. Reviewers describe real scenarios: frozen septic lines, ice dam flooding, basement floods, boiler blowback, even a house overrun by animals. That diversity of situations with uniformly positive outcomes is a strong signal.
Services
Service area
Based at 36 Anthony Ave in Augusta, Maine, serving Kennebec, Cumberland, and Sagadahoc counties. The website lists over 55 specific cities including Augusta, Bangor, Brunswick, Bath, Waterville, Rockland, Gardiner, Hallowell, Winthrop, Freeport, Topsham, and Hampden. The coverage stretches from Bangor in the north to Freeport and Brunswick on the coast, spanning a large area for what appears to be a small crew.
Review consensus
David is the name that dominates these reviews. Sharon Walker called him honest, responsible, and responsive. Jessica Veltre described him as the third remediation company she tried after a basement flood and wished she had found him first. Christina Bobrow praised his detailed assessment and bid process. Jen King, who worked with him over two years, described him as diligent and detail-oriented. Jude Morrison noted David is well versed in ANSI S500 standards. Karen Corr described David and his team showing professionalism and empathy after a sink hookup flood. Brett draws consistent praise for hands-on work: Cathrine Nealy loved his bathroom remodel, Ricki Pomerleau credited Brett and the team for removing water-damaged walls and insulation, and Jon Collins called Brett and David amazing for frequent check-ins. Multiple reviewers mention same-day or next-day response, honest assessments where the company told customers they could handle work themselves, and clean job sites left behind at the end of each day.
0 found across 50 total reviews at 5.0★. No negative reviews (3 stars or below) exist in the last 18 months. Across all 50 reviews, the record is uniformly positive with only two 4-star reviews. There is no complaint data to analyze.
David appears in roughly 30 of 50 reviews, making this a personality-driven operation. If David leaves or the franchise changes ownership, the customer experience could shift significantly. Brett is the second most-named employee, appearing in about 8 reviews, mostly for physical restoration and remodel work. The two 4-star reviews (Jay Clark and Jeanine Beaudoin) are still solidly positive, with Clark describing good cleanup work and Beaudoin praising the care and professionalism. Many reviewers are single-review Google accounts, which is typical for a local service business but limits the credibility depth of the review pool. The three Local Guide reviewers (Kevymetal, Karen Stacey, Russell Humberd) all gave 5 stars with specific praise.
David (project manager/owner — positive, named in roughly 30 reviews for responsiveness, honest assessments, same-day visits, insurance coordination, detailed bids, and ANSI S500 knowledge). Brett (field technician/contractor — positive, named in approximately 8 reviews for demolition, water damage tear-out, bathroom remodeling, and hands-on restoration work). Matt (referenced in a website testimonial by Tara S. as someone she always recommends to insured clients for fast, honest work). Al Watson (General Manager — named in a website testimonial by Kevin J. for fire damage restoration work).
Ask for David by name when you call. He personally manages most jobs and reviewers consistently describe him as honest and responsive. Get an independent mold test before agreeing to remediation since they handle both testing and removal. If your project involves physical reconstruction, expect Brett to handle the hands-on work. Confirm your location falls within their practical response radius, not just their listed service area.
Keep in mind
- They do both mold testing and mold remediation. The company identifying your mold problem is the same one billing to fix it. Get an independent mold assessment before committing to remediation work.
- This is a Neighborly franchise, not an independent local company. The Done Right Promise and training standards come from corporate, but service quality depends on the local owner-operator. The consistently positive reviews suggest this franchise is well-run, but franchise structures can mean crew turnover.
- The service area spans from Bangor to Brunswick to Rockland, covering a large geographic footprint for what appears to be a small team. Confirm response time and crew availability for locations on the edges of that range.
- 50 reviews with a perfect 5.0 rating and zero negatives sounds flawless, but it also means there is no data showing how this company handles complaints or mistakes. Ask previous customers about any issues that came up during their project.
- Their website lists asbestos abatement as a service. Maine requires specific licensing for asbestos work. Confirm they hold the appropriate state credentials before booking that service.