Provider profile
PuroClean of Auburn ME
Provider snapshot
What this listing says
Auburn and Lewiston homeowners dealing with water damage or mold after Maine's freeze-thaw cycles, backed by a franchise team with a lead technician who has 20-plus years in restoration.
Best for
- Homeowners in Auburn, Lewiston, or surrounding Androscoggin County towns who need mold remediation or water damage restoration from a local franchise with 24/7 availability.
- Property managers with commercial mold or water losses who need documented moisture readings, drying logs, and phased re-entry coordination for multi-tenant buildings.
- Homeowners dealing with ice dam or freeze-thaw water damage who want a team that has handled those specific Maine winter scenarios.
About this company
PuroClean of Auburn is a restoration franchise based on Rodman Road in Auburn, Maine, serving the Lewiston-Auburn area and surrounding communities. Brandon Burns and Eleanor Terlecki opened the franchise after a 2023 winter storm flooded Brandon's rental properties and displaced tenants before Christmas. That firsthand experience with property damage drove the decision to start a restoration company.
Eleanor brings nine years of remediation and restoration experience, with specific skills in water and mold mitigation estimation and software like Xactimate. Brandon has eight years in property management and real estate plus a marine engineering background. Their lead technician, Al, has over 20 years in the restoration industry. The team holds IICRC certification and EPA Lead-Safe certification, and the website mentions using thermal imaging, moisture meters, dehumidifiers, and high-velocity air blowers for water damage work. For mold jobs, the commercial pages describe containment with negative air and moisture mapping for clearance verification.
Services
Service area
Headquartered in Auburn, Maine. Lists 23 service areas including Auburn, Lewiston, Bath, Brunswick, Topsham, Freeport, Yarmouth, Farmington, Rumford, Boothbay Harbor, and Wiscasset. The about page also claims coverage to Portland, Bangor, and Augusta, which represents a very broad geographic footprint for a single franchise location.
Review consensus
Dean gets the most specific praise: Sandi Clark described him explaining the drying process, tearing down affected walls, and sweeping up before leaving. Emelia Strainge credited Brandon for guiding her through an ice dam emergency late at night and Dean for handling the follow-up work. Eleanor is praised repeatedly for communication and accessibility, with Joe Cormier noting he uses her as a resource for his own customers. Al drew praise from Shawna for taking time to explain the restoration process, and Jacob Pelletier highlighted Al and Courtney for mold remediation work. Fred Collins, a commercial referral source, noted the team handled a large-scale water loss promptly. Multiple reviewers mention responsiveness and willingness to answer questions.
0 found across 29 total reviews at 5.0★. No negative reviews found in the last 18 months. With 29 total reviews at a 5.0 rating, there are zero 1-star, 2-star, or 3-star reviews to assess.
The review base is small (29 reviews) and entirely positive, which is consistent with a newer franchise location building its reputation. Several reviewers have only one review on their Google account, which is common for restoration customers who create an account specifically to leave feedback. The two Local Guide reviewers (Marilyn Baker with 21 reviews and Tykes Need Bikes with 53 reviews) are both 5-star, which adds some independent credibility. No owner responses are visible on any reviews, positive or negative, so there is no response pattern to evaluate.
Eleanor Terlecki (owner — praised for communication, accessibility, and scheduling). Brandon Burns (owner — praised for after-hours emergency guidance and assessment). Dean (technician — praised for thoroughness, wall teardown work, drying process explanations). Al/Albert (lead technician — praised for professionalism, process explanations, mold remediation). Courtney/Cortney (technician — praised in mold remediation work). Ray (technician — praised for careful, timely work). Frankie (technician — praised for professionalism and hard work). Bobby (technician — praised for hard work). Peter (technician — praised for good work on emergency job). Abe (technician — praised for pipe burst emergency response).
This is a newer franchise with owners who have relevant backgrounds and a lead technician with deep industry experience. The 29 reviews are unanimously positive, but the small sample size means you are taking the early track record on faith. Ask for references from jobs similar to yours, and confirm the specific technician who will handle your project.
Keep in mind
- PuroClean is a national franchise. The local owners opened this location recently, and while Al has 20-plus years of experience, the Auburn office itself has a short track record with only 29 reviews since opening.
- The website claims service areas stretching from Boothbay Harbor to Farmington to Yarmouth, covering a wide geographic spread across multiple counties. Confirm response times for locations far from their Auburn base.
- Every review is 4 or 5 stars. A perfect 5.0 rating with 29 reviews and zero negatives is unusual and means there is no independent complaint data to help you evaluate risk.