Provider profile
Roto-Rooter Plumbing & Water Cleanup
Provider snapshot
What this listing says
Lake Charles metro homeowners dealing with water damage who want a single company to handle both the plumbing repair and the cleanup, available 24/7 including holidays.
Best for
- Westlake and Lake Charles area homeowners who need water damage restoration after a plumbing failure, storm, or sewage backup.
- Anyone who wants one company to fix the plumbing problem and handle the water cleanup and mold remediation afterward — no coordinating between contractors.
- Commercial property owners in Calcasieu County and southeast Texas who need scalable water damage response with insurance documentation.
- Homeowners needing emergency service on nights, weekends, or holidays — the location operates around the clock.
- Buyers who value name-brand accountability and financing options for uncovered restoration work.
About this company
Roto-Rooter's Westlake location serves the Lake Charles metro area from 3907 US-90 and operates as an independent contractor under the national Roto-Rooter brand. Their main differentiator in the mold remediation space is that they pair plumbing repair with water damage restoration and mold work under one roof — the same call that fixes the burst pipe also handles extraction, drying, and remediation.
Their water damage crews follow IICRC standards and use air movers, dehumidifiers, and extraction equipment. For mold, they bring in HEPA vacuums, air scrubbers, and antimicrobial treatments. The website describes a process where an indoor environmental specialist tests for microbial growth before their remediation team begins work, which suggests they use a third party for mold assessment rather than doing their own testing.
The Westlake office is managed by Kevin Portie. Roto-Rooter as a brand has been operating since 1935, and the local team holds Louisiana plumbing licenses (MP16101, MNGF18350, RMP#47044) and a PHCC membership. The location runs 24/7, 365 days a year, and offers financing through Synchrony Bank.
4.7 stars across 690 Google reviews is strong for a service company handling emergency calls. Only 1 review at 3 stars or below appeared in the last 18 months — a textless 1-star from an unverifiable account. That ratio signals consistent day-to-day execution across a high volume of jobs.
Services
Service area
Headquartered in Westlake, Louisiana, serving the greater Lake Charles metro area. Covers Calcasieu, Cameron, Jefferson Davis, Beauregard, Vernon, Allen, and Acadia parishes in Louisiana, plus Jasper, Jefferson, Hardin, Orange, Newton, and Sabine counties in southeast Texas. That is a large footprint spanning two states — confirm response times for outlying areas.
Review consensus
Gavin Richard is the most frequently mentioned technician, praised across at least six reviews for quick diagnoses, polite demeanor, and compassionate service. One long-time customer credits Gavin as the reason she has used Roto-Rooter for 25 years. Kyle draws similar praise — at least eight reviewers call him knowledgeable, fast, and personable, with one comparing his bedside manner favorably to a dentist. Luke gets credit for Sunday work and quick problem resolution. Shelby Miller is described as 'beyond his years' in knowledge and trustworthiness. Rob handled drain cleaning calls efficiently. The office staff, including Christiana and Desiree, are mentioned for being helpful and responsive. Reviewers consistently highlight same-day or next-day response, even on weekends and holidays.
1 found across 690 total reviews at 4.7★. The single recent 1-star review (1 found across 690 total reviews at 4.7 stars) contains no text and comes from a reviewer with zero other reviews. The owner responded that they could not find the reviewer in their system and asked for follow-up contact. This review provides no actionable complaint data.
The 4-star reviews reveal a consistent pricing sensitivity pattern. Multiple reviewers — including a Local Guide with 1,134 reviews and an attorney — gave 4 stars specifically because the work was good but the cost felt high. This is common with national franchise plumbing companies that carry overhead for 24/7 availability, branding, and insurance infrastructure. The owner responds to negative reviews with personalized messages rather than templates, though the only recent negative review was from an unverifiable account.
Gavin Richard (plumbing technician — positive across 6+ reviews). Kyle (plumbing technician — positive across 8+ reviews). Luke (plumbing technician — positive). Shelby Miller (technician — positive across 4+ reviews). Rob (technician — positive). Kaden (technician — positive). Chris Hay (technician — positive). Therese (staff — positive). Tony (technician — positive). Joe (technician — positive). Jimmy (technician — positive). Rodney (technician — positive). Caleb (technician — positive). Christiana (office staff — positive). Desiree (staff — positive). David (phone/dispatch — positive).
This is a high-volume plumbing and restoration operation with an unusually clean review record. Ask for Gavin Richard or Kyle by name — they have the deepest track record of positive mentions. Get pricing in writing before work starts, because that is the one consistent concern even among otherwise satisfied customers.
Keep in mind
- Mold remediation is one service among many here, not the primary focus. Roto-Rooter is first and foremost a plumbing and water damage company that also does mold work. If your mold problem is not connected to water damage or plumbing, a dedicated mold remediation firm may be more specialized.
- Multiple 4-star reviewers mention pricing as their only complaint. One called the cost 'about twice what it should have been.' Another noted a high fee for 10-15 minutes of actual work. Get a written estimate before work begins.
- This location operates as an independent contractor under the Roto-Rooter brand. Services, pricing, and guarantees may differ from other Roto-Rooter locations.
- The service area spans 13 counties across Louisiana and Texas — a huge footprint. Confirm availability and response times for locations far from the Westlake office.
- The website mentions that an indoor environmental specialist handles mold testing, but does not clarify whether that specialist is in-house or independent. Ask before booking.