Provider profile
SERVPRO of South Shreveport Bossier
Provider snapshot
What this listing says
Shreveport and Bossier City homeowners or businesses facing mold after water damage who want a large franchise operation with IICRC-certified mold remediation technicians and in-house reconstruction.
Best for
- Shreveport and Bossier City homeowners dealing with mold growth after a water loss who want mitigation, remediation, and reconstruction handled by one company.
- Commercial property managers -- offices, healthcare facilities, schools -- who need a restoration company with the crew size and equipment inventory to handle large losses without subcontracting.
- Homeowners with mold on wood framing or structural surfaces who want soda blasting or dry ice blasting rather than demolition.
- Buyers who need contents packed out and stored during mold remediation, with digital inventory tracking for insurance documentation.
About this company
SERVPRO of South Shreveport Bossier is a large-scale restoration franchise in Shreveport, Louisiana, owned by Donald and Corbin Legg and operating since 1999. They run four connected locations and maintain a fleet of box trucks, vans, and trailers stocked with extraction equipment, air movers, desiccant dehumidifiers, and air scrubbers. Mold remediation is one piece of a much broader operation that includes water damage, fire damage, storm recovery, sewage cleanup, biohazard work, and full reconstruction.
For mold work specifically, they staff IICRC-certified Applied Microbial Remediation Technicians (AMRT) and use containment with 6-mil poly sheeting, negative air pressure with HEPA filtration, and antimicrobial treatments. They also offer abrasive media cleaning -- soda blasting and dry ice blasting -- which is unusual for a franchise operation. They handle contents packout to a climate-controlled facility with digital inventory tracking, so belongings can be removed during remediation and returned afterward.
The Legg family has run this franchise for over 25 years, serving Shreveport, Bossier City, and surrounding communities. The operation regularly deploys crews to national disasters -- they sent teams to Florida during Hurricanes Helene and Milton in 2024, which explains a cluster of out-of-state reviews.
4.8 stars across 239 Google reviews is strong for a restoration company at this volume. Most negatives cite scheduling and communication gaps rather than work quality, which suggests the field crews deliver but the front office occasionally drops the ball on follow-up.
Services
Service area
Headquartered at 8815 St. Vincent Ave in Shreveport, Louisiana. Serves Shreveport, Bossier City, Forbing, Stonewall, and surrounding communities in northwest Louisiana. Claims coverage into east Texas and south Arkansas, and deploys nationally for large-loss disaster response.
Review consensus
Krystal stands out as the most frequently named employee across reviews, praised as a manager who keeps customers informed with responsive communication day and night. Brooke and Bobby appear together in many reviews as a reliable field team. Ty draws praise for friendliness, knowledge, and taking phone calls to answer questions. Ryan, CeCe, Sarah, and Van are also named repeatedly. Reviewers consistently highlight fast arrival times, crews who explain each step of the process, and teams that work extended hours without complaint. Multiple reviews mention the company arriving after hours or on the same day as the call. Several Florida-based reviewers praised the crew's hurricane response work.
3 found across 239 total reviews at 4.8★. Jennifer Goodwin (April 2026) said the company no-showed for a flooring quote with no call or email; the owner responded that they could not find her in their system. IMPACT CHURCH SHREVEPORT (February 2026) had two appointments canceled -- the first for an employee emergency, the second a no-show with no communication -- and never heard back; the owner's response was brief and generic. Dyamond Banks (December 2024) was not told her wall would not be restored by SERVPRO and was left with an unusable bathroom and no supplemental claim filed; the owner called her directly and acknowledged the communication failure.
All three complaints are about scheduling and communication breakdowns, not about the quality of the actual work. This is a common pattern for franchise operations with large crews: the field technicians get high marks but the office-to-customer communication chain has gaps. The owner responds to 100% of negatives, but the responses range from genuinely engaged (calling Dyamond Banks directly) to template-like (Impact Church received a generic reply). The "can't find you in our system" response to Jennifer Goodwin is worth noting but only appears once.
Krystal (manager -- positive, named in 10+ reviews for responsiveness and coordination). Brooke (technician -- positive, named in 8+ reviews for hard work and diligence). Bobby (technician -- positive, named in 8+ reviews as part of field team). Ty (technician -- positive, named in 7+ reviews for friendliness and knowledge). Ryan (technician -- positive, named in 6+ reviews for reliability). CeCe/CC (manager -- positive, named in 6+ reviews for overseeing operations). Sarah/Sara (technician -- positive, named in 5+ reviews for going above and beyond, including protecting pets during fire cleanup). Ben (technician -- positive, named in 4+ reviews for demo and sub-floor work). Van (technician -- positive, named in 4+ reviews). Geoffrey (estimator/consultant -- positive, named in 3 reviews for being informative and thorough). Travis (technician -- positive, named in 4+ reviews). Manny (technician -- positive, named in 4+ reviews). Hope (technician -- positive, named in 3+ reviews). Lajarious (technician -- positive, named in 3 reviews). Z/Zahir (technician -- positive, named in 4+ reviews). Adrian (technician -- positive, named in 2 reviews). Sierra (technician -- positive, named in 1 review). Gabby (phone/intake -- positive, named in 1 review). Damien (estimator -- positive, named in 1 review). Kevin (staff -- positive, named in 1 review for communication). Saundra (staff -- positive, named in 1 review for communication).
Ask for Krystal as your project manager if you can -- she draws the most consistent praise for keeping customers informed. Confirm your appointment the day before, since the main complaint pattern is missed visits without a heads-up. Get the scope of work in writing before they start, including whether reconstruction is included or billed separately through insurance.
Keep in mind
- They do both mold testing and mold remediation. That means the same company deciding you have a mold problem is also the one billing you to fix it. Consider getting an independent mold test before committing to their remediation scope.
- Three recent 1-star reviews describe missed appointments and lack of follow-up communication. One reviewer waited through two rescheduled visits with no callback. If you schedule an assessment, confirm the day before.
- This is a franchise operation. The crews that show up at your door may vary, and the office staff handling your scheduling are different people from the technicians doing the work. Reviews suggest the field teams are strong but the handoff from office to field can fail.
- They claim a service area spanning northwest Louisiana, east Texas, and south Arkansas. For mold work requiring multiple site visits, confirm whether your location falls within their regular service radius or their extended range.
- One reviewer was surprised to learn that SERVPRO's remediation did not include wall restoration, which was handled separately through insurance. Ask upfront whether your project includes full reconstruction or just mitigation and demo.