Provider profile
Restoration Xperts
Provider snapshot
What this listing says
Shreveport-Bossier City homeowners dealing with water damage or mold who want a family-run restoration company that handles insurance claims and offers financing through GoodLeap.
Best for
- Shreveport-Bossier City homeowners with water damage that has led to mold growth and needs both remediation and structural repair under one contract.
- Property owners who need help navigating insurance claims — multiple reviewers specifically cite the company's insurance coordination as a strength.
- Homeowners dealing with hazardous materials like lead or asbestos alongside mold, since the company handles all three in-house.
- Commercial property owners in North Louisiana who need 24/7 emergency response for water or fire damage with mold follow-up.
About this company
Restoration Xperts is a family-run restoration company based in Bossier City, Louisiana, owned and operated by brothers Steve and Bart Harvill. Mold remediation is one piece of a broader operation that covers water damage, fire damage, storm damage, lead removal, asbestos abatement, and full reconstruction. They do both mold testing and mold remediation in-house.
The range of hazardous material work sets them apart from most mold-only companies in the Shreveport-Bossier area. They handle lead removal under EPA Lead-Safe certification, asbestos abatement, and carry IICRC credentials. They also offer remodeling and reconstruction, so a single company can take a project from water extraction through rebuild. Financing runs through GoodLeap for homeowners who need payment flexibility.
Steve and Bart run the operation with a staff that reviewers mention by name repeatedly — Maci in customer service, Amanda in the office, and field workers like Chris, Ivan, and Steve Armstrong. The company is BBB-accredited and holds Restoration Industry Association membership.
A 5.0-star rating across 91 Google reviews is unusually high for a restoration company. That volume with a perfect score suggests strong day-to-day execution, though the company is relatively young and most reviews cluster in recent months.
Services
Service area
Headquartered in Bossier City, Louisiana. The website lists 10 service area cities: Shreveport, Bossier City, Haughton, Blanchard, Greenwood, Benton, Keithville, Barksdale AFB, Mooringsport, and Doyline — all within Caddo and Bossier parishes in Northwest Louisiana.
Review consensus
Reviewers consistently name specific staff. Maci draws praise for customer service from Kara Martin, Lisa bland, and Trinity McTire. Amanda is highlighted by Lisa Gahagan and Sandra Thorla for her knowledge and support. Bart gets direct thanks from Nathan Edelmann, Barry Fox, and Rolando Robledo. On the field side, Chris rebuilt trusses for Diana Rankin, Ivan explained plumbing work to REYES RIOS, and Steve Armstrong tiled a bathroom for Elizabeth Walls. The strongest recurring themes are fast response time, clear communication, insurance navigation, and cleanup after work. Billy Leclair, bobby wall, and Aieshia Mitchell each describe water damage emergencies where the team showed up quickly and managed the situation.
1 found across 91 total reviews at 5.0★. The single 1-star review from Cailey Difulco (May 2026) contains no text — just a rating with no explanation. The reviewer has 2 total Google reviews and is not a Local Guide. The review has 0 likes. The owner did not respond. Without any detail, it is impossible to identify what went wrong.
A large cluster of 5-star reviews appeared in April-May 2026, many from accounts with 0-1 other reviews. This is common with newer companies that encourage review solicitation, but the pattern is worth noting. Among reviewers with more established Google histories (nate c with 34 reviews, Scott T with 18, Barry Fox with 16, Andi Lazarus with 15), all gave 5 stars. The owner response rate on the one negative review is 0%, so there is no data on how the company handles complaints publicly.
Maci (customer service — positive, named by Kara Martin, Lisa bland, Trinity McTire). Amanda (office/knowledge — positive, named by Lisa Gahagan, Sandra Thorla). Bart Harvill (owner — positive, named by Nathan Edelmann, Barry Fox, Rolando Robledo). Steve Harvill (owner — positive, named by Nathan Edelmann, Rolando Robledo). Webert (field — positive, named by Martin Giordano). Chris (carpenter — positive, named by Diana Rankin). Jose (field — positive, named by Diana Rankin). Steve Armstrong (tiler — positive, named by Elizabeth Walls). Jayson (tiler assistant — positive, named by Elizabeth Walls). Ivan (plumber — positive, named by REYES RIOS). Orlando Flowers Jr. (field — positive, named by Peggy Richardson). Steven (project manager — positive, named by Mike Cate).
Ask for Maci if you want a responsive point of contact through the process — she is the most frequently named staff member. Request a written scope of work and timeline before signing, and get your mold testing done independently if you want an unbiased assessment before committing to remediation with the same company.
Keep in mind
- They do both mold testing and mold remediation. That creates a financial incentive to find problems they then get paid to fix. Ask whether they accept third-party test results or recommend an independent testing company.
- Most Google reviews arrived in a short window (many in April-May 2026), and a large number come from accounts with few or zero other reviews. This does not mean they are fake, but the review profile is unusually concentrated.
- Mold remediation is one service among many — water, fire, storm, lead, asbestos, roofing, and remodeling. If you need a company that focuses solely on mold, this is a general restoration firm.
- The website lists 10 service area cities, all in the Shreveport-Bossier metro area of Northwest Louisiana. Coverage outside Caddo and Bossier parishes is unclear.
- The single 1-star review has no text and no owner response, so there is no way to assess what went wrong or how the company handled it.