Provider profile
PuroClean of Shreveport
Provider snapshot
What this listing says
Shreveport and ArkLaTex-area homeowners dealing with water damage or mold after a pipe burst or storm, where same-day emergency response and insurance coordination matter.
Best for
- Shreveport and Bossier City homeowners who need same-day water extraction after a pipe burst or storm flooding.
- Property owners who want one company to handle both mitigation and reconstruction rather than coordinating multiple contractors.
- Commercial property managers in the ArkLaTex region who need 24/7 emergency restoration with insurance documentation.
- Homeowners dealing with mold growth after unresolved water damage who want a restoration company rather than a standalone mold company.
About this company
PuroClean of Shreveport is a restoration franchise serving the ArkLaTex region from a location on W Bert Kouns Industrial Loop. Owner Brad Brossette grew up in the Shreveport area, ran a landscaping business through college, and worked for Schlumberger before opening this franchise. The operation covers water damage, mold remediation, fire and smoke restoration, biohazard cleanup, and reconstruction.
The company handles reconstruction in-house rather than subbing it out for every job, which means they can take a project from initial water extraction through drywall and flooring replacement. Their website describes specialty drying techniques for wood flooring and cabinets, and they mention using thermal imaging and moisture meters for detection. They hold IICRC and EPA Lead-Safe credentials. They also offer duct cleaning, which several recent reviewers hired them for.
Brad started the business after working in corporate logistics and has built a team that reviewers consistently name by first name. The company serves Shreveport, Bossier City, Blanchard, and extends into South Arkansas and East Texas.
With a 4.9-star rating across 229 Google reviews, this is an unusually strong score for a restoration company at this volume. Most of the praise centers on fast emergency response and clear communication from field technicians, not just the front office.
Services
Service area
Headquartered in Shreveport, Louisiana at 668 W Bert Kouns Industrial Loop. Serves Shreveport, Bossier City, Blanchard, and surrounding communities in Northwest Louisiana, plus parts of South Arkansas and East Texas (the ArkLaTex region). One reviewer in Ruston and another in Marshall, Texas confirm work outside the immediate Shreveport metro.
Review consensus
Carlo and Joseph are named together in more than a dozen reviews for water mitigation work, with reviewers highlighting their professionalism and clear explanations of the drying process. Wes, Dusty, and Beaux draw praise for duct cleaning and water damage jobs, with reviewers noting early-morning arrivals and efficient work. Brad gets personal mentions for showing up to assess damage on the same day as the initial call. James Demaux (also written as DeMoss) earned standout praise for being patient, educational, and going beyond the job scope. Jack and Wes were praised together for solving venting issues and handling water damage. Calvin drew a strong mention for arriving before business hours and explaining findings clearly. Multiple reviewers specifically note that technicians explained the process before starting work, not just after.
2 found across 229 total reviews at 4.9★. 2 found across 229 total reviews at 4.9 stars. Brenda Hart (April 2026) reported waiting three weeks after initial mitigation with no follow-up calls, having to initiate all communication herself. She said equipment was left for four days without a callback. The owner responded nearly two months later, noting the reviewer was not the contracting party and that insurance and administrative steps can delay reconstruction scheduling. Kenneth Veals (January 2025) posted about unsatisfactory repair work, stating he removed a previous negative review after being promised fixes, but the repairs still did not meet his expectations. The owner responded the next day, acknowledged the work was not adequate, said they tried to return to fix it, and attributed some issues to foundation movement and temperature fluctuations at a non-primary residence. Both complaints center on the reconstruction phase, not the initial mitigation or drying work.
Both negative reviews target reconstruction and repair quality rather than the emergency mitigation work that generates most of the positive reviews. This suggests a possible gap between the mitigation team (Carlo, Joseph, Wes) and the reconstruction side, which one reviewer noted relies on a subcontractor. The owner responds to negatives with substantive detail rather than template language, engaging with specifics of each situation, though the response to Brenda Hart came nearly two months after the review.
Carlo (technician — consistently positive, named in 20+ reviews), Joseph (technician — consistently positive, paired with Carlo frequently), Wes/West (technician — positive, duct cleaning and water damage), Dusty (technician — positive), Beaux/Bo (technician — positive), Ben (technician — positive), Ty (technician — positive), Brad Brossette (owner — positive, praised for same-day assessments and communication), James Demaux/DeMoss (technician — strongly positive, praised for patience and education), Calvin (technician — positive, praised for early arrival and thoroughness), Jack (technician — positive, venting and water damage), David (technician — positive), Dillon/Dylan (technician — positive, praised for insurance help), Vaughn (technician — positive), Robert (technician — positive), Josh (technician — positive), Angie (staff — positive, customer service).
For emergency water damage and mold remediation in Shreveport, this crew delivers fast response and strong communication from the field team. Ask for Carlo or Joseph for mitigation work. If your project involves reconstruction, get specifics on the timeline, who handles the repairs, and whether a subcontractor will be involved, since both negative reviews stem from that phase.
Keep in mind
- Reconstruction work has drawn complaints. One reviewer reported unsatisfactory repair quality that required multiple return visits, and the owner's response attributed some issues to foundation and climate conditions at a non-primary residence. Ask to see examples of finished reconstruction work before signing a reconstruction contract.
- Scheduling delays can happen on insurance-driven projects. One reviewer waited three weeks for reconstruction to resume after initial mitigation, citing subcontractor availability and deductible payment requirements. The owner's response confirmed that insurance claim steps can delay reconstruction scheduling.
- They do not do mold testing. You will need a separate company for pre- and post-remediation testing. This is actually a good thing from a conflict-of-interest standpoint.
- The ArkLaTex service area is broad, covering parts of three states. If your property is on the outer edge in East Texas or South Arkansas, confirm response times before committing.