Provider profile
ServiceMaster Of Lafayette
Provider snapshot
What this listing says
Lafayette-area homeowners and businesses dealing with water damage or mold after plumbing failures or storms, backed by a national franchise with 24/7 emergency response and insurance coordination.
Best for
- Lafayette, Scott, and Acadiana-area homeowners needing water damage mitigation and mold remediation after plumbing leaks or flooding.
- Commercial property managers who need a restoration company with insurance carrier agreements and pre-loss planning services.
- Homeowners whose insurance company recommends or assigns ServiceMaster and who want a franchise with local roots and corporate backup.
- Anyone needing 24/7 emergency response for water intrusion, since the franchise staffs on-call technicians after hours and on weekends.
About this company
ServiceMaster of Lafayette is a franchise location of the national ServiceMaster Restore brand, based in Scott, Louisiana. They handle water damage, fire and smoke damage, mold remediation, storm damage, and odor removal for both homes and businesses across the Lafayette and Acadiana region. The franchise has operated in this area for over 66 years according to the owner's own statements.
Mold is one piece of a broader restoration operation here, not the primary focus. They offer mold testing and remediation alongside their water and fire damage work, and their mold-related CE courses for insurance agents cover containment, negative air, and removal procedures. The website describes working with nationally recognized testing facilities for lab analysis and written remediation plans. Nothing on their site points to unusual mold-specific equipment or methods beyond standard franchise procedures.
As a ServiceMaster Restore franchise, this location draws on corporate resources including Xactimate-based pricing, QRV (Quality Restoration Vendor) network standards, and insurance carrier agreements. The team includes named technicians like Dillon, who holds applied structural drying certification. The franchise also operates locations in Lake Charles and Alexandria/Pineville, covering a wide swath of central and southwest Louisiana.
With a 4.7-star rating on 45 Google reviews, the franchise earns solid marks. Nearly all reviews are 5 stars, and repeat customers appear in the review history. The two recent negatives raise specific issues worth understanding, but they haven't dented the overall pattern.
Services
Service area
Headquartered in Scott, Louisiana, serving the Lafayette and Acadiana area. Named service cities include Lafayette, Opelousas, New Iberia, Youngsville, Breaux Bridge, and Abbeville. The same ownership group also operates ServiceMaster Restore locations in Lake Charles and Alexandria/Pineville, covering a wide corridor across central and southwest Louisiana.
Review consensus
Quick response times dominate the positive reviews. Multiple reviewers describe crews arriving within an hour of calling, including after-hours and weekend emergencies. Jonathan, Jordan, and Ryan were singled out as exceptional by one reviewer. Lance, Anthony, and Dillon earned praise from Janie Morrison, who noted she asked to see certifications and felt comfortable with them in her home. Huey's team gets specific credit from Stephen Anderson for mold growth mitigation after water intrusion through a foundation. Tommy Miller and his crew earned praise from two separate reviewers for fire damage work and packout services. Crystal was highlighted for removing ink stains other companies said were permanent. Several reviewers mention the team helped navigate insurance claims directly.
2 found across 45 total reviews at 4.7★. (2 found across 45 total reviews at 4.7★) The more detailed complaint came from J., who described a water leak response where a crew caused damage to expensive wall fabric, cherry fireplace baseboards, and decorative trim during demolition. The reviewer reported the repair contractor's bill was significantly inflated by fixing damage the water mitigation crew caused. The reviewer also noted being charged for moisture readings at equipment pickup. The owner responded with a detailed, point-by-point rebuttal explaining crew certification, Xactimate pricing, and acknowledging the moisture check charge was a crew error. The second complaint from Stephanie Sides called workers unprofessional and short-tempered. The owner responded that they have no record of this person and believe the review was posted by a former employee under an alias.
The owner responds to every negative review with substantive detail rather than template deflections. The response to J.'s complaint addressed each specific charge, explained pricing methodology, and acknowledged one legitimate error regarding the moisture check fee. This suggests active management that engages with complaints rather than dismissing them. The disputed Stephanie Sides review, where the owner claims no customer record exists, is harder to evaluate but the explanation is specific rather than generic.
Jonathan (technician — praised for exceptional service). Jordan (technician — praised in multiple reviews). Ryan (technician — praised for exceptional service). Lance (technician — praised for making customer feel comfortable). Anthony (technician — praised in multiple reviews). Dillon (lead technician, applied structural drying certification — praised by customer, confirmed by owner as certified). Huey (team lead — praised for mold mitigation and going above and beyond). Tommy Miller (crew lead — praised by two reviewers for fire damage packout and responsiveness). Crystal (cleaning technician — praised for removing difficult stains). Joe (technician — praised for going above and beyond). Brent (crew member — praised for good service). Chance (crew member — praised for good service). Kathy (staff — praised for courtesy). Bailey (receptionist — praised for being awesome). Mike (technician — praised for professionalism). Tony (technician — praised for being helpful and quick).
This franchise delivers strong emergency response and has a deep bench of named technicians who earn positive reviews. The billing dispute with J. is worth taking seriously: get your insurance adjuster to review the estimate before work begins, and confirm in writing what demolition is necessary. Ask for Dillon, Lance, or Huey if you want crew leads with documented track records in these reviews.
Keep in mind
- They do both mold testing and mold remediation, which creates a conflict of interest. The same company identifying the problem also profits from fixing it. Ask whether they'll accept a third-party mold assessment.
- Billing uses Xactimate pricing and insurance carrier negotiated rates, which one reviewer's insurance adjuster called outrageous. Get a written scope of work and confirm your insurer has reviewed the estimate before demolition begins.
- After-hours calls may start with a smaller crew. One reviewer reported a single technician handling 1,500 square feet, though the owner stated two were assigned. Confirm crew size and lead technician qualifications when you call.
- This is a franchise, not an independent local company. Prices, services, and team quality vary by location. The Lafayette franchise covers a broad area including Lake Charles and Alexandria.