Provider profile
1st Response Emergency Repairs
Provider snapshot
What this listing says
Lafayette-area homeowners dealing with water damage or post-flood mold who want a family-owned restoration company with 24/7 response and a 5.0-star Google rating across 163 reviews.
Best for
- Lafayette metro homeowners who need same-day water extraction after a pipe burst, leak, or storm flooding.
- Property owners dealing with mold after water damage who want a single company to handle both drying and mold removal.
- Buyers who want an owner-operated company where Malik Stevens personally oversees the work.
- Commercial property managers in South Louisiana needing 24/7 emergency restoration with insurance documentation support.
- Homeowners recovering from fire damage who need a company that also handles the secondary water and smoke cleanup.
About this company
1st Response Emergency Repairs is a family-owned restoration company based in Scott, Louisiana, serving the greater Lafayette metro area. Owner Malik Stevens runs the operation and regularly shows up on job sites himself. The company handles water damage, mold removal, fire damage, and storm cleanup for both residential and commercial properties.
The company follows IICRC S500 (water damage), S520 (mold), and S700 (fire/smoke) standards. They advertise a 45-minute to 4-hour on-site response window and operate 24/7. Their mold removal process includes containment and antimicrobial treatment. One reviewer described the crew applying antimicrobial spray after a sewer backup to prevent cross-contamination.
Malik Stevens is listed as the owner and the public face of the business. Multiple reviewers describe him as personally responsive, often arriving with equipment himself. The company emphasizes referrals and repeat clients as the foundation of its reputation.
A 5.0-star rating across 163 Google reviews is unusually high for a restoration company at this volume. Zero negative reviews appear in the last 18 months. That track record suggests a consistently positive customer experience, though it also means there is no negative feedback to weigh against the praise.
Services
Service area
1st Response Emergency Repairs is based in Scott, Louisiana. The company lists Lafayette, Youngsville, Broussard, Scott, Carencro, New Iberia, Abbeville, St. Martinville, and Breaux Bridge as service areas. They claim to serve 'all of South Louisiana,' which is broad — confirm response times for locations outside the immediate Lafayette metro.
Review consensus
Malik Stevens draws the most praise by name. Reviewers consistently highlight his fast personal response, willingness to answer questions, and habit of working alongside his crew rather than managing from a distance. Multiple reviewers describe same-day equipment setup after initial contact. Maci Laviolette called him 'compassionate and genuinely willing to help.' Andy Suhandi noted Malik answered questions including those about the insurance process. Ignite Fitness described a water heater burst where the team handled both water damage and mold work. Several reviewers mention clear communication throughout the project and feeling guided through each step.
0 found across 163 total reviews at 5.0★. No negative reviews found in the last 18 months. There is no complaint data to analyze for this period.
The review profile is unusually clean for a restoration company with 163 reviews. Many positive reviews come from single-review accounts, which is common in the restoration industry where customers typically leave one review after a stressful event. Several established reviewers (Bobby Slaymon with 53 reviews, Brenda Powell with 31, Autumn Schmidt with 15) also gave 5-star ratings, lending credibility to the overall pattern. The volume of reviews mentioning Malik by name suggests he stays closely involved with each project.
Malik Stevens (owner — consistently praised for fast response, personal involvement, clear communication, and working alongside his crew).
With 163 reviews and a 5.0-star rating, 1st Response has no recent complaints to flag. Ask for Malik directly — reviewers consistently name him as the reason for their positive experience. Confirm the scope and timeline in writing before work starts, especially for combined water and mold projects.
Keep in mind
- 1st Response does both mold testing and mold remediation. That creates a financial incentive to find problems they then get paid to fix. Consider getting an independent mold test before committing to remediation.
- The website uses template content from another company (Franco Restorations in Raleigh, NC appears in several page titles). This does not affect the quality of their fieldwork, but the web presence is not fully original.
- The company claims to serve 'all of South Louisiana' but is based in Scott with a listed service area focused on the Lafayette metro. Confirm availability and response times for locations outside Lafayette, Broussard, Youngsville, and Carencro.
- Nearly all 163 reviews are 5-star with no negatives in the last 18 months. While this reflects well on customer satisfaction, it also means there is limited independent criticism to evaluate.