Provider profile
SERVPRO of Downtown New Orleans/Team MLR
Provider snapshot
What this listing says
Downtown New Orleans homeowners and commercial property managers who need a restoration company with national insurance contracts and a 1-4-8 response time guarantee for water-driven mold problems.
Best for
- Greater New Orleans homeowners dealing with mold after water damage who want a single company to handle extraction, remediation, and rebuild.
- Commercial property managers who need a restoration company with existing national insurance contracts and fast response times.
About this company
SERVPRO of Downtown New Orleans/Team MLR is a SERVPRO franchise serving the Greater New Orleans area from their office at 601 Poydras Street. Mold is one piece of a broader restoration operation that focuses primarily on water damage, fire damage, and storm recovery. Three owners -- William Love, Jim Metteauer, and Taylor Rosson -- bought the franchise in October 2018. Love and Rosson grew up on the Mississippi coast and lived through Hurricane Katrina.
Their mold remediation page describes a process that includes containment, air scrubbers, HEPA vacuums, and antimicrobial treatments. They also offer mold inspections and sampling, packout and contents storage, and post-remediation construction. Nothing on the mold side stands out as unusual for a SERVPRO franchise -- the equipment and methods are standard across the brand. What does stand out is their 1-4-8 response commitment: 1 hour to return your call, 4 hours on-site, 8 hours to deliver a full scope of work to your insurance company. They hold national contracts with multinational insurance companies and property management firms, which matters if you want a company your insurer already works with.
Services
Service area
Headquartered in downtown New Orleans, Louisiana at 601 Poydras Street. Their website lists Downtown New Orleans and Storyville as service areas. The About section also references Metairie and the Greater New Orleans area, but specific coverage beyond downtown is not detailed.
Review consensus
Rodney appears in at least seven reviews and gets praised for water damage work, cabinet removal, and general courtesy. Christina Billiot is named as a manager and Contents PM who keeps customers informed throughout the process. Yuri (Yuritzhy) Hernandez runs cleaning crews and gets praised for attention to detail and going above expectations. Reviewers consistently mention fast response times, clear communication, and help with insurance paperwork. Multiple reviews mention the team arriving the same day they called.
0 found across 29 total reviews at 5.0★. (0 found across 29 total reviews at 5.0 stars) No negative reviews exist in the last 18 months. With only 29 total reviews and a perfect 5.0 rating, the sample size is small enough that the absence of complaints is not yet a strong signal in either direction.
Rodney Doubleday (field tech/crew -- positive, named in 7+ reviews). Christina Billiot (manager/Contents PM -- positive, named in 4 reviews). Yuritzhy 'Yuri' Hernandez (crew chief -- positive, named in 4 reviews). Blaine Milan (supervisor -- positive). Carla (Contents Supervisor -- positive). Colby (field tech -- positive). Matthew (field tech -- positive). Brandon (field tech -- positive). Chip (PM -- positive). Jose (crew lead -- positive). Sonia M. (crew -- positive). Exquiel (field tech -- positive). Mike (field tech -- positive). Kevin (field tech -- positive). Tromone (field tech -- positive). Brent (field tech -- positive). Ethan (field tech -- positive). Trenton (field tech -- positive). Dain (field tech -- positive). Nathan (field tech -- positive). Maya (crew -- positive). Mariana (crew -- positive). Luke (crew -- positive). Frank (crew -- positive). Abby (crew lead -- positive).
Twenty-nine reviews with no negatives and a perfect 5.0 rating is promising but still a small sample. Rodney and Christina Billiot are the names that come up most -- ask for either when booking. Since they handle both testing and remediation, bring your own independent mold test results to keep the process honest.
Keep in mind
- They do both mold testing and mold remediation, which is a conflict of interest. The same company that tells you whether you have mold also profits from fixing it. Get an independent test from a separate firm before committing to remediation work.
- This is a SERVPRO franchise, so the brand's standardized processes apply. The owners and local crews are specific to this location, but equipment, training, and methods follow the corporate playbook.
- Their listed service area names only Downtown New Orleans and Storyville, but the About section references Metairie and the broader Greater New Orleans area. Confirm they actually serve your neighborhood before scheduling.