Provider profile
PuroClean Certified Restoration Specialist
Provider snapshot
What this listing says
Metairie and New Orleans homeowners dealing with water or mold damage who want an owner-operator with 10 years of insurance adjusting experience handling their claim.
Best for
- Metairie, Kenner, and New Orleans homeowners needing water damage or mold remediation from a local owner-operator.
- Homeowners filing insurance claims who want a restoration company with direct insurance industry experience on their side.
- Property owners with hardwood flooring damage who need a company with a dedicated wood floor drying system.
- Out-of-town landlords managing rental property damage remotely, since the owners provide regular photo updates and communication.
- Commercial property managers needing 24/7 emergency restoration with IICRC training.
About this company
PuroClean Certified Restoration Specialist is a franchise location in Metairie, LA, owned by Michael and Rozane Keppner. Michael spent over 10 years in the insurance industry working in adjusting, mold claims, and litigation before opening this location. That background shows up in how the company operates: multiple reviewers mention Michael helping them navigate insurance paperwork and communicate with adjusters.
The company runs water damage mitigation, mold remediation, fire and smoke restoration, biohazard cleanup, sewage cleanup, and reconstruction. Their website describes a specialty drying system for hardwood floors that uses heat, desiccant dehumidification, and a panel drying method. They also use thermal imaging and moisture meters to locate hidden moisture in walls and structural cavities.
Michael and Rozane run this as an owner-operated franchise. Multiple reviews describe Michael personally showing up on job sites, taking calls, and managing communication from start to finish. Rozane handles scheduling and has helped customers understand insurance terminology. They serve both residential and commercial properties across the greater New Orleans metro area.
The company holds a 4.8-star Google rating across 50 reviews with zero negative reviews in the last 18 months. For a restoration company, that level of consistency over several years of hurricane seasons and flood events is notable.
Services
Service area
Headquartered at 2701 Airline Dr in Metairie, LA. The company lists service areas including Metairie, New Orleans, Kenner, Belle Chasse, Slidell, and Houma. The core coverage area is Jefferson Parish and Orleans Parish. Houma (Terrebonne Parish) is roughly 55 miles southwest, so confirm response time for that area.
Review consensus
Michael Keppner appears by name in the majority of reviews. Reviewers consistently describe him as hands-on, responsive, and willing to explain the process in detail. Several mention him arriving same-day or within 30 minutes of a call. Rozane Keppner gets specific praise for fitting customers into tight post-hurricane schedules and helping with insurance language. Multiple reviewers highlight the crew's communication during jobs, including photo updates for out-of-town property owners. Post-hurricane response comes up repeatedly: reviewers describe the team mobilizing during Hurricane Ida and Hurricane Francine with fast turnaround.
0 found across 50 total reviews at 4.8★. 0 found across 50 total reviews at 4.8★. No negative reviews appear in the last 18 months. The company has maintained its rating through multiple hurricane seasons without a single recent complaint surfacing on Google.
The review profile skews heavily toward owner-mentioned praise. Michael Keppner is named in nearly every substantive review, which is consistent with an owner-operated franchise where the owner is personally present on most jobs. The flip side: if Michael is the reason customers are happy, the experience may vary on jobs he does not personally attend. A cluster of 5-star reviews from late November 2022 (roughly 15 reviews in 10 days) come largely from single-review accounts, which is a pattern sometimes associated with solicited reviews. The content varies enough that they read as genuine customers, but the timing concentration is worth noting.
Michael Keppner (owner — praised across 25+ reviews for responsiveness, communication, and insurance guidance). Rozane Keppner (owner — praised for scheduling and insurance terminology help by Jennifer Laine and Cynthia Landry).
If you want an owner who picks up the phone, shows up on site, and can translate between contractor work and insurance claims, Michael Keppner fits that description based on years of consistent reviews. Ask whether Michael will be personally involved in your job. For mold work, get a separate inspection first since this company handles remediation only.
Keep in mind
- This is a PuroClean franchise, not an independent company. Franchise operations follow corporate procedures, which can mean standardized pricing and processes that may differ from local independents.
- The bulk of the review volume (roughly 40 of 50 reviews) dates from 2022 and earlier. Recent review activity is lighter, with only a handful of reviews since 2024.
- The website claims service across Metairie, New Orleans, Houma, Slidell, Kenner, and Belle Chasse. Houma is about 55 miles from Metairie. Confirm response time and availability for locations outside Jefferson Parish.
- The company does remediation but does not do mold testing or inspection. You will need to hire a separate inspector to identify the scope of mold before remediation begins.