Provider profile
Power Pro Remediation
Provider snapshot
What this listing says
Northshore Louisiana homeowners who want an owner-operated remediation company that also handles reconstruction, so you don't need a second contractor after the mold work is done.
Best for
- Northshore Louisiana homeowners dealing with mold or water damage who want to work directly with the company owner rather than a rotating crew.
- Homeowners who need both remediation and reconstruction handled by one company to avoid coordinating multiple contractors.
- People navigating insurance claims for water or mold damage — multiple reviewers credit Lloyd and his team with guiding them through the claims process.
- Buyers who discovered undisclosed mold after a home purchase and need someone who will explain the scope and process in plain language.
- Emergency water damage situations that need same-day response, including evenings and weekends.
About this company
Power Pro Remediation is an independently owned restoration company based in Mandeville, Louisiana, run by owner Lloyd Tournet. The company handles mold remediation and water damage restoration across the Northshore and greater New Orleans metro area. What sets them apart is their dual licensing: they hold both a Louisiana Mold Remediation license and a Louisiana Residential Contractors license, which means they can do the remediation work and then rebuild what was torn out — no second contractor needed.
That turnkey capability is genuinely unusual. Most remediation companies stop at demolition and drying. Power Pro can take a job from water extraction through drywall replacement. Their website also mentions antimicrobial treatments and commercial-grade dehumidification equipment. Lloyd claims over 20 years of construction and water infiltration experience, and the company is EPA Lead-Safe certified and displays IICRC credentials.
This is an owner-operator business. Reviewers consistently describe working directly with Lloyd from the initial call through final cleanup. Multiple reviews mention him answering calls in the evening and showing up on holidays. The company also has a referral program, which suggests they rely on word-of-mouth rather than heavy marketing.
A perfect 5.0 rating across 121 Google reviews is remarkable. That volume with zero complaints visible in 18 months is almost unheard of in restoration work, where jobs are stressful and expectations run high. It suggests either very strong quality control or very attentive customer management — likely both, given how many reviewers cite Lloyd's communication as the standout.
Services
Service area
Headquartered in Mandeville, Louisiana. Serves the Northshore including Covington, Slidell, Abita Springs, Madisonville, Lacombe, Folsom, Goodbee, Hammond, Ponchatoula, Robert, and Bush. Also lists service pages for the New Orleans metro including Metairie, Kenner, Harahan, and River Ridge. That is a broad footprint from a single Mandeville location — confirm availability and response times for the southern shore.
Review consensus
Lloyd Tournet is mentioned by name in the vast majority of reviews. Reviewers consistently highlight three things: his willingness to explain every step of the process in plain language, his responsiveness (including evening and holiday calls), and his help navigating insurance claims. Christina and Joy are named for their roles in insurance paperwork and customer communication. Multiple reviewers describe Lloyd as calming during stressful situations. Repeat customer Justin Ansel used Power Pro three times and praised their responsiveness. Several real estate professionals, including Jeanne Woodrick, recommend them to clients. Post-remediation air testing results were cited as clean by reviewer Kristin Malone.
0 found across 121 total reviews at 5.0★. No negative reviews found in the last 18 months. With 121 total reviews at a 5.0 rating, there is no recent complaint data to analyze.
The review pattern strongly reflects an owner-operator model where Lloyd personally manages each customer relationship. Nearly every review mentions him by name, which is unusual for a company with 121 reviews spanning several years. This suggests Lloyd remains directly involved in day-to-day jobs rather than delegating to a growing team. The trade-off is capacity — this level of personal involvement likely limits how many concurrent projects they can run.
Lloyd Tournet (owner — overwhelmingly positive across dozens of reviews for communication, knowledge, responsiveness, and hands-on project management). Christina (office/insurance support — positive, mentioned by Parker Warden for insurance claim assistance). Joy (office/insurance support — positive, mentioned by Mandy McKee and Jill Vita for professionalism and insurance help).
Ask for Lloyd by name — he is the operation. Get your timeline commitment in writing, especially during storm season when demand spikes. Since they do not do testing, line up a separate testing company before and after remediation to have independent verification of the work.
Keep in mind
- Power Pro does remediation but does not do mold testing or inspection. You will need a separate company for testing before and after remediation, which is actually the right separation of duties.
- Their service area stretches from Hammond to New Orleans — that is a wide geographic range from a Mandeville base. If you are on the far edges (Kenner, Harahan, River Ridge), confirm response times before booking.
- A perfect 5.0 across 121 reviews with zero recent negatives is exceptional but also means there is no complaint data to help you calibrate expectations. Ask for references from jobs similar to yours.
- The website content is heavy on marketing language and light on specifics about equipment models, crew size, or certifications beyond IICRC. Ask Lloyd directly about crew qualifications and what equipment they will bring to your job.
- As an owner-operator, Lloyd's personal involvement is both a strength and a bottleneck. During busy seasons like hurricane aftermath, ask about timeline and whether Lloyd will personally oversee your project.