Provider profile
SERVPRO of Lake Charles
Provider snapshot
What this listing says
Lake Charles homeowners dealing with water damage that has turned into mold, where this owner-operated SERVPRO franchise handles both mitigation and reconstruction under one roof.
Best for
- Lake Charles, Westlake, and Sulphur homeowners who need mold remediation after water damage from pipe bursts, floods, or storms.
- Property owners who want one company to handle mitigation through reconstruction without coordinating separate contractors.
- Commercial facility managers needing HVAC duct cleaning or post-disaster cleanup with insurance coordination.
- Homeowners facing emergency water damage who need same-day response — reviewers consistently report arrival within hours.
About this company
SERVPRO of Lake Charles is a franchise restoration company on Center Street in Lake Charles, Louisiana. Jack Drouilhet started the business in 1990 while serving in the U.S. Army, and the franchise now operates under John Patrick and Monette Drouilhet. They hold Louisiana Mold Remediation Contractor License No. 250665 and staff IICRC-accredited technicians.
What stands out here is the turn-key model. They handle water extraction, mold remediation, and reconstruction with their own crews rather than subbing out the rebuild. Their mold page describes a seven-step process from containment through air filtration to material removal and reconstruction. They also run a packout and contents storage operation and clean HVAC duct systems — the duct cleaning alone generates a noticeable share of their reviews.
The Drouilhet family has run this franchise for over 35 years in southwest Louisiana, a region that takes regular hurricane hits. Multiple reviewers reference storm and flood events by name, and the owner has personally shown up on evenings and weekends during emergencies.
100 Google reviews at 4.7 stars with zero negatives in the last 18 months is a strong signal for a restoration company. Most of the review volume comes from water damage and fire cleanup, with mold and duct cleaning as secondary categories.
Services
Service area
SERVPRO of Lake Charles is headquartered at 3325 Center Street in Lake Charles, Louisiana. Their website lists service areas as Lake Charles, Westlake, and Sulphur. Reviews also come from customers in Iowa, Moss Bluff, and Crowley, suggesting they serve the broader Calcasieu Parish area.
Review consensus
Ben Drouilhet, the lead technician, appears in more reviews than any other employee — praised for explaining the mitigation process, coordinating with insurance, and fast response on water damage. Steve draws repeat commercial clients, including a chemical plant that calls him back every other year for vent hood cleaning. Joyce handles fire and smoke damage cleanups and gets called out by name for detail work. Jennifer manages carpet, duct cleaning, and water jobs and received praise from a church, a gym, and multiple residential clients. Nathan and Kordell round out the field crew with consistent mentions for speed and courtesy. Owner Jack Drouilhet still shows up personally on emergency calls, including a Saturday evening flood where his crew worked past 1 AM.
0 found across 100 total reviews at 4.7★. No negative reviews found in the last 18 months. The review record across 100 total reviews at 4.7 stars contains no recent complaints to analyze.
The review pattern reflects an owner-operated franchise where named field supervisors build repeat relationships. Multiple reviewers mention the same staff by name across different service types — Ben for water mitigation, Steve for commercial and duct work, Joyce for fire cleanup, Jennifer for residential cleaning. This suggests stable staffing rather than high turnover, which is uncommon in the restoration industry.
Ben/Benjamin Drouilhet (lead technician/site supervisor — positive, mentioned in 13+ reviews for water mitigation, sewage cleanup, carpet cleaning, and insurance coordination). Steve (project manager/site supervisor — positive, mentioned in 8+ reviews for commercial duct cleaning, water damage, and fire cleanup). Joyce/Joice (site supervisor — positive, mentioned in 5+ reviews for fire/smoke cleanup). Jennifer (site supervisor — positive, mentioned in 6+ reviews for carpet cleaning, duct cleaning, and water damage). Nathan (site supervisor — positive, mentioned in 4+ reviews for water damage response). Kordell/Kordel (crew member — positive, mentioned in 4+ reviews for duct cleaning and detail work). Jack Drouilhet (owner — positive, mentioned in 5+ reviews for personal emergency response). Rodney (crew — positive, one review for duct cleaning). Aaron (crew — positive, one review for fire cleanup).
This is a well-staffed franchise with deep local roots and an unusually clean review record. Ask for Ben or Steve by name depending on whether your job is residential water/mold or commercial. The lack of any recent complaints is notable but also means there is no negative feedback to calibrate expectations against — ask for a detailed scope of work and timeline in writing before the job starts.
Keep in mind
- This is a SERVPRO franchise, not an independent company. National branding and local ownership can mean different things — the Drouilhet family runs this location, but corporate policies and pricing structures come from the franchise system.
- Their website lists mold inspection and sampling as a service, but the classification data shows they do remediation, not independent testing. Ask whether they bring in a third-party inspector or hygienist, or handle assessment internally.
- The listed service area covers only Lake Charles, Westlake, and Sulphur. If you are outside these three cities, confirm they will service your location before scheduling.
- Nearly all recent reviews are 5-star with no negatives in 18 months. That is unusually clean for a restoration company handling emergency work — ask for references from jobs similar to yours.