Provider profile
Restoration Pros
Provider snapshot
What this listing says
Lafayette-area homeowners dealing with water damage that has turned into mold, where this veteran- and female-owned restoration company can handle extraction, drying, and remediation under one roof.
Best for
- Lafayette and Acadiana homeowners who need mold remediation tied to a recent water event, where one company can manage the full sequence from extraction to rebuild.
- Property owners who want a single contractor for both the emergency response and the follow-up mold work, avoiding handoffs between companies.
- Commercial property managers in the Lafayette area needing after-hours emergency response for water or mold events.
- Homeowners dealing with hidden mold discovered during renovation, where asbestos may also be a concern in older Louisiana construction.
- Insurance-claim situations where the company can document the full scope of loss and bill the carrier directly.
About this company
Restoration Pros is a veteran- and female-owned restoration company based in Lafayette, Louisiana. Mold remediation is one piece of a broader operation that also covers water damage, fire damage, storm damage, asbestos abatement, biohazard cleanup, air duct cleaning, and odor removal. They handle both residential and commercial properties and hold a Louisiana State Residential and Commercial Contractor license.
What stands out is the breadth of services under one company. When water damage leads to mold, they handle the full chain — extraction, structural drying, remediation cleaning with HEPA vacuuming and antimicrobial treatment, and then reconstruction. Their air duct cleaning carries NADCA certification, which is a separate credential from the IICRC restoration work. They also do EPA-certified asbestos abatement, which is uncommon for a mold-focused search.
The company claims 20-plus years of experience in the area and holds IICRC certification for all technicians. They carry a BBB A+ rating and offer financing for restoration work. They promise on-site arrival within 60 minutes for emergencies and bill insurance carriers directly.
4.8 stars across 138 Google reviews is a strong signal for a restoration company, especially with zero negative reviews in the last 18 months. Reviewers consistently name individual crew members, which suggests stable staffing rather than high turnover — unusual in the restoration industry.
Services
Service area
Headquartered at 1917 Dulles Dr in Lafayette, Louisiana. They list service coverage across Acadiana including Abbeville, Breaux Bridge, Broussard, Carencro, Youngsville, New Iberia, Opelousas, Scott, and Eunice. Their website also lists Baton Rouge, and reviews confirm work as far as Lake Charles and Jennings — roughly a 100-mile radius from Lafayette.
Review consensus
Zack (also spelled Zac/Zachary) is the most frequently named crew member across dozens of reviews, praised for speed and professionalism on water damage and mold cleanup. Gabe draws consistent praise for initial assessments — multiple reviewers describe him as thorough in explaining the inspection process. Kent Sonnier is named by several reviewers as a strong communicator who explains insurance and restoration steps clearly. Blake, Dylan, Scott, Andrea, Jerry, and Justice appear repeatedly as crew members who show up quickly, often on nights and weekends, and clean up after themselves. Multiple reviewers mention the team arriving within an hour of the call, including on weekends and late at night. The office staff gets separate praise for calming distressed callers.
0 found across 138 total reviews at 4.8★. (0 found across 138 total reviews at 4.8 stars) No negative reviews from the last 18 months appear in the record. This is an unusually clean review profile for a restoration company with this volume.
The review pattern suggests a company with stable field crews — the same names (Zack, Blake, Dylan, Scott, Andrea, Jerry, Justice, Gabe) appear month after month, which is unusual in the restoration industry where turnover is typically high. Reviewers frequently list 3-5 crew members by name in a single review, indicating team-based service rather than a lone technician model. The company appears to deploy teams rather than individuals, which explains the speed and positive feedback around after-hours response.
Zack/Zac/Zachary (field technician — consistently positive), Kent Sonnier (operations/estimator — positive), Gabe (assessor/estimator — positive), Blake (field technician — positive), Dylan/Dillon (field technician — positive), Scott (field technician — positive), Andrea/Andre (field technician — positive), Jerry (field technician — positive), Justice/Justus (field technician — positive), Chris (field technician — positive), Lamar (field technician — positive), Lucy (named in one review — positive), Christian (field technician — positive), Mattie (pack-out team — positive), Marie (pack-out team — positive), Amanda (pack-out team — positive), Dee (pack-out team — positive), Timothy (pack-out team — positive).
With zero recent negatives and 138 reviews at 4.8 stars, the review record gives you little to worry about. The crew names to know are Zack for field work, Gabe for assessments, and Kent for estimates and insurance coordination. If you hire them for mold work specifically, get an independent test first so you are not relying on the same company to diagnose and treat the problem.
Keep in mind
- They do both mold testing and mold remediation. The same company that tells you that you have a problem also profits from fixing it. Consider getting an independent mold assessment before committing to their remediation scope.
- Their service area list covers 20-plus cities across south Louisiana, from Lafayette to Baton Rouge to Lake Charles. Response times will vary significantly outside the Lafayette metro area.
- This is primarily a water damage and general restoration company. Mold remediation is one of eight service lines, not their sole focus. If you need a mold-only specialist, this is a generalist.
- They offer financing, which is worth understanding the terms of before signing — restoration financing can carry high interest rates.
- The 60-minute arrival promise applies to their core Lafayette area. Ask for a specific ETA if you are in Jennings, Baton Rouge, or other outlying cities on their list.