Provider profile
Roto-Rooter Plumbing & Water Cleanup
Provider snapshot
What this listing says
Kenner and greater New Orleans homeowners dealing with water damage that needs same-day response from a 24/7 national franchise with industrial extraction and drying equipment on every truck.
Best for
- Kenner and Jefferson Parish homeowners needing emergency water extraction and drying after pipe bursts, flooding, or storm damage.
- Property owners who want plumbing repair and water damage restoration handled by one company in a single dispatch.
- Commercial facilities like restaurants, warehouses, and healthcare buildings needing drain cleaning, grease trap service, or hydro-jetting.
- Homeowners with recurring drain backups caused by tree root intrusion in Kenner's clay soil who need camera inspection and trenchless repair.
- Anyone needing service on nights, weekends, or holidays without paying extra for after-hours calls.
About this company
Roto-Rooter in Kenner is a franchise location of the national plumbing and water cleanup chain, headquartered at 1942 Williams Blvd. Their primary identity is plumbing and drain service, but they also handle water damage restoration and mold remediation. They operate 24/7, 365 days a year, and carry industrial water extraction equipment, dehumidification systems, and moisture detection tools on their trucks.
What stands out is the breadth of services under one roof. They handle the full sequence from emergency water extraction through structural drying to mold remediation, plus the plumbing repair that caused the water damage in the first place. Their website describes moisture mapping, mold prevention treatment, and insurance claim documentation. They also offer trenchless pipe repair and video camera inspections, which matters in Kenner where alluvial clay soil shifts constantly and damages underground pipes.
The Kenner location is managed by Michael McCloskey. The national Roto-Rooter brand dates to 1935. The local team holds plumbing license LMP #13149 under Blake Prince and carries a BBB A+ rating. They are members of the Apartment Association of Greater New Orleans and PHCC.
A 5.0-star rating across 524 Google reviews is exceptional. Only 3 reviews at 3 stars or below appeared in the last 18 months, and those focused on office communication rather than field work quality. That volume and consistency suggest the technicians consistently deliver, even if the dispatch office occasionally stumbles.
Services
Service area
Roto-Rooter's Kenner location is based at 1942 Williams Blvd and serves the greater New Orleans metropolitan area. Named service cities include Kenner, Metairie, New Orleans, Gentilly, Jefferson, Terrytown, River Ridge, Waggaman, Destrehan, Chalmette, Luling, Raceland, and Bayou Cane across 11 parishes including Jefferson, Orleans, St. Charles, St. Bernard, Lafourche, Terrebonne, and Plaquemines. That is a wide geographic claim for a single office, so confirm dispatch time for locations outside Jefferson Parish.
Review consensus
Emile is the most frequently named technician, appearing in at least 12 positive reviews. Reviewers describe him as fast, friendly, and clear in his explanations. Lester appears in at least 7 reviews with similar praise for walking customers through repair options in detail. Roberto gets mentioned for water heater work and repeat service. Jesse and Jesse Domingo draw praise for punctuality and efficient drain work. Marc earned a detailed positive review for a Sunday house call. Mr. Blanco and Ray each received single positive mentions. Across the board, reviewers highlight same-day availability, speed of resolution, and technicians who explain the problem before starting work.
3 found across 524 total reviews at 5.0★. 3 found across 524 total reviews at 5.0 stars. Gail Hudson (1 star, July 2025) described a scheduling runaround: she requested a plumber at 7:30 AM, got sent someone unqualified, then waited hours with repeated false ETAs before the plumber finally arrived. She praised the field work but gave the office a zero. The owner responded by name (Pat Swanson, Customer Satisfaction Manager) and asked for follow-up via email. Peter Piazza (1 star, May 2025) left a brief review saying he was charged for someone else's service. No owner response. Renee Maus (2 stars, February 2026) reported paying $200 for a misdiagnosis, then being quoted $700 for follow-up work where the crew never showed due to broken equipment. She found another company that fixed the actual problem in 30 minutes. The owner responded with a template directing her to the same Pat Swanson email.
The negative reviews split cleanly between office operations and field work. All three complaints target scheduling, dispatch communication, or billing, while the field technicians themselves receive praise even within negative reviews (Gail gave the plumbers 5 stars within her 1-star review). This office-vs-field gap is common in franchise operations where local dispatch handles routing but technicians operate independently. Owner responses come from a regional Customer Satisfaction Manager (Pat Swanson) and follow a template pattern: acknowledge the frustration, ask the customer to email with details. The responses engage with the complaint's surface but redirect resolution offline rather than addressing specifics publicly.
Emile (technician — repeatedly praised for speed, friendliness, and clear explanations). Lester (technician, Tech 452 — praised for detailed walkthroughs of repair options and professionalism). Roberto (technician — praised for repeat visits and water heater expertise). Jesse (technician — praised for punctuality and efficient drain work). Jesse Domingo (technician — praised for persistence and communication with management). Marc (technician — praised for Sunday house call, patience, and thoroughness). Ray (technician — praised for quick resolution). Mr. Blanco (technician — praised for explaining and fixing the problem). Pat Swanson (Customer Satisfaction Manager — responds to negative reviews via template). Michael McCloskey (location manager — listed on website). Blake Prince (plumbing license holder — LMP #13149).
The field technicians at this Kenner location are consistently strong. Ask for Emile or Lester by name if your job involves drain clearing or plumbing repair. Watch the office side: confirm your appointment time in writing, get a written estimate before any work starts, and do not authorize additional charges until the first diagnosis is confirmed. For mold work specifically, bring in an independent assessor before agreeing to their remediation scope.
Keep in mind
- Roto-Rooter does both mold testing and mold remediation. That creates a conflict of interest: the same company diagnosing the problem also profits from fixing it. Get an independent mold assessment before agreeing to remediation work.
- This is a national franchise. The office staff and field technicians operate somewhat independently. Two of the three recent complaints targeted scheduling miscommunication and dispatch delays, not the technicians themselves.
- One reviewer reported being charged over $200 for a misdiagnosis, then quoted $700 more for additional work that a different company resolved in 30 minutes. Ask for a written scope of work before authorizing charges.
- They claim coverage across 11 parishes from Plaquemines to Terrebonne. Confirm response time to your specific location, especially outside Jefferson Parish.
- Financing is through Synchrony Bank. Read the terms before signing, as promotional rates often carry deferred interest.