Provider profile
SERVPRO of Hammond
Provider snapshot
What this listing says
Tangipahoa Parish homeowners who want a single franchise team to handle water damage, mold, and reconstruction under one roof, with the owner Larry Rogers personally involved in jobs.
Best for
- Tangipahoa Parish homeowners dealing with mold after a water event who want one company to handle extraction, remediation, and rebuild.
- Situations where you need after-hours emergency response — multiple reviewers confirm same-day or within-the-hour arrival.
- Insurance-claim-heavy jobs where you want the company to coordinate paperwork — their site and reviews both emphasize claims assistance.
- Commercial property owners in Hammond, Ponchatoula, or Amite City needing mold or water damage work with minimal business downtime.
- Homeowners who value owner involvement — Larry Rogers personally visits job sites according to several reviewers.
About this company
SERVPRO of Hammond is a restoration franchise on US-190 in Hammond, Louisiana, serving Tangipahoa Parish. Mold remediation is one piece of a much broader operation that includes water damage, fire damage, storm response, construction, and specialty cleaning. They handle both residential and commercial work.
Their mold page describes a seven-step process: inspection, containment, air filtration with HEPA vacuums and air scrubbers, antimicrobial treatment, material removal, cleaning, and reconstruction. They also list mold inspections and sampling. One reviewer (Megan Shaw, 2024) noted they referred her to an outside mold testing company before scheduling remediation, which suggests they sometimes separate the testing and treatment steps. They operate a contents packout and storage facility for belongings affected by mold or water damage.
Larry Rogers Sr and his wife Sylvia opened this franchise in 2011. Their son Larry Rogers Jr is also an owner. The franchise is active in local organizations: Amite, Hammond, and Ponchatoula chambers of commerce, and they sponsor KSLU radio at Southeastern Louisiana University. Marketing manager Wes Hayden handles community partnerships. Multiple reviews mention the owners showing up on-site personally.
4.9 stars across 46 Google reviews with zero negative reviews in the last 18 months. That is an unusually clean record. The review volume is modest, but the consistency is notable — every rated review is 4 or 5 stars.
Services
Service area
Headquartered at 12448 US-190 in Hammond, Louisiana. Serves Tangipahoa Parish including Hammond, Ponchatoula, Amite City, Kentwood, Roseland, Natalbany, Loranger, Manchac, Baptist, and Robert.
Review consensus
Owner Larry Rogers draws the most frequent praise — reviewers describe him showing up personally on jobs, explaining processes step by step, and staying accessible by phone. Chris is named in multiple recent reviews (2025) for fast response and focused work on water and remediation jobs. Sylvia Rogers gets praise for making customers feel comfortable during stressful situations. Ken is singled out for detailed explanations during a water heater emergency. Kathy and Dominique are named for a move-out cleaning job. Repeat business is a recurring signal: at least two reviewers mention using SERVPRO of Hammond more than once. Speed comes up constantly — same-day response and equipment deployment within an hour are common themes.
0 found across 46 total reviews at 4.9★. No recent negative reviews to analyze. Zero 1-star, 2-star, or 3-star reviews appeared in the last 18 months across 46 total reviews at 4.9 stars. The only non-5-star review in the entire dataset is a single 4-star rating from 2018 with no text.
The absence of negatives is itself a pattern worth noting. With only 46 reviews over 15 years, the sample is small enough that a spotless record could reflect genuinely strong service, selective review solicitation, or simply low review volume. The reviews that do exist skew heavily toward water damage rather than mold — only one review (Ian Forbes) explicitly mentions remediation, and one (Megan Shaw) describes a mold job. Most of the detailed praise centers on water extraction and fire restoration work.
Larry Rogers Sr (owner — positive, named in 10+ reviews for personal involvement and patience). Sylvia Rogers (owner — positive, praised for warmth and customer comfort). Chris (field tech — positive, named in 3 recent 2025 reviews for fast response and focused work). Gilberto (field tech — positive, named alongside Chris for getting the job done right). Ken (field tech — positive, praised for detailed explanations during water heater emergency). Kathy (crew member — positive, named for move-out cleaning). Dominique (crew member — positive, named for move-out cleaning). Mike (crew member — positive, named in older review for fast dehumidifier setup).
This franchise has a clean review record and strong owner involvement, but almost no mold-specific feedback from customers. If you are hiring them for mold work, ask to see before-and-after photos from past mold jobs in your area, and get your mold testing done by an independent party. Ask for Chris or request that Larry personally oversee the scope of work.
Keep in mind
- They offer both mold testing and mold remediation. A company that tests for mold and then sells you the remediation has a financial incentive to find problems. At least one reviewer reported they referred out for independent testing, but ask up front whether your test results will come from SERVPRO or a separate lab.
- This is a national franchise. Consistency depends on the local ownership team, not the SERVPRO brand. The Rogers family has run this location since 2011, but staffing and crew quality can shift over time.
- 46 total reviews over 15 years of operation is a thin volume. The 4.9 rating is strong, but the small sample means a few bad experiences could significantly change the picture.
- Their service area spans 10 cities across Tangipahoa Parish. Response times may vary for locations farther from their Hammond headquarters on US-190.