Provider profile
PuroClean Emergency Restoration
Provider snapshot
What this listing says
Covington and St. Tammany Parish homeowners dealing with water damage or mold who want an owner-operated franchise with 24/7 emergency response and direct insurance coordination.
Best for
- Covington, Mandeville, and Slidell homeowners who need same-day water damage or mold remediation from an owner-operated team.
- Homeowners with hardwood floors at risk from water damage — they carry specialty drying panels that can save flooring without tearout.
About this company
PuroClean Emergency Restoration is a PuroClean franchise in Covington, Louisiana, owned by Caleb Fitzmorris. They handle water damage, mold remediation, fire and smoke restoration, and biohazard cleanup across St. Tammany Parish. Caleb grew up in Covington and runs the operation directly — reviewers regularly mention him by name.
The standout here is their hardwood floor drying system. They use specialty drying panels designed to save hardwood floors without removal, along with desiccant dehumidification and heat drying. They also carry thermal imaging cameras and moisture meters to track hidden moisture in walls and crawl spaces. For mold work, they use EPA-registered disinfectants.
A perfect 5.0 on Google with 28 reviews is unusual for any restoration company. The review volume is modest, but the consistency is notable — multiple Local Guides with established review histories confirm the same pattern of fast response, clear explanations, and hands-on owner involvement.
Services
Service area
Based in Covington, Louisiana (74030 Hwy 1077). Primary service area covers St. Tammany Parish including Mandeville, Slidell, Madisonville, Lacombe, Pearl River, and Abita Springs. The website also claims coverage in New Orleans, Metairie, Kenner, Denham Springs, and Baton Rouge — a radius of 70+ miles that warrants confirming response time for jobs outside the Northshore.
Review consensus
Caleb Fitzmorris gets named in 6 of 28 reviews, always for hands-on involvement and clear communication. Jay and Ethan each appear in multiple reviews for detailed explanations of the restoration process. Reviewers consistently highlight same-day and after-hours response — one reviewer reports the crew arriving at 11 PM to start water extraction. Several reviewers specifically praise the team for coordinating directly with their insurance companies.
0 found across 28 total reviews at 5.0★. No negative reviews exist in this company's history. All 28 reviews are 5-star ratings.
The review pattern is unusually clean for a restoration company. Owner Caleb Fitzmorris appears directly in reviews spanning 2018 through 2026, suggesting he stays involved in day-to-day jobs rather than delegating entirely. The low review volume (28 over 8 years) likely reflects a smaller operation — roughly 3-4 reviewed jobs per year.
Caleb Fitzmorris (owner — praised for responsiveness, communication, hands-on involvement). Jay (team member — praised for reliability and attention to detail). Ethan (team member — praised for detailed explanations and compassion during the restoration process).
This is a small, owner-operated franchise with a flawless review record. Ask for Caleb directly — he appears to stay involved in most jobs. The low volume means less data to judge by, so get a written scope of work and confirm pricing before they start.
Keep in mind
- PuroClean is a national franchise. The Covington location is independently owned by Caleb Fitzmorris, but corporate policies, pricing structures, and equipment standards come from the franchisor.
- 28 reviews over roughly 8 years is low volume. The perfect 5.0 rating is genuine but based on a small sample — one bad job could shift the picture.
- Their website lists service areas including New Orleans, Metairie, Kenner, Denham Springs, and Baton Rouge. That is a wide radius from Covington. Confirm actual response time for locations outside St. Tammany Parish.
- They do remediation but not testing. You will need a separate mold inspector for assessment and post-remediation verification.