Provider profile
United Fire & Water a DKI Company
Provider snapshot
What this listing says
Baton Rouge homeowners dealing with water damage that has turned into a mold problem, who want a single DKI-affiliated restoration company to handle testing, remediation, and reconstruction under one contract.
Best for
- Baton Rouge and Denham Springs homeowners who need mold remediation after water damage from pipe breaks or flooding.
- Property owners who want one company to handle water extraction, mold testing, remediation, and reconstruction without coordinating multiple contractors.
- Commercial property managers across Southern Louisiana who need a restoration company with experience in healthcare facilities, schools, hotels, and multi-family buildings.
- Insurance claimants who want their contractor to generate Xactimate estimates and work directly with their adjuster.
About this company
United Fire & Water operates out of Baton Rouge as a DKI member company, meaning they belong to a national network of restoration contractors that share resources during large-scale disasters. They hold Louisiana State Mold License 250487 and Commercial Builders License 67515, which lets them handle everything from initial water extraction through mold remediation to full reconstruction without subcontracting the rebuild.
Their mold work starts with in-house testing using infrared cameras, hammer probes, hydro sensors, and both penetrating and non-penetrating moisture meters. They offer air sampling, swab and tape lift sampling, and bulk material sampling, then generate scopes of work in Xactimate, the same estimating software most insurance adjusters use. They also host containment training classes at their Industriplex Blvd facility for other restoration contractors, which signals hands-on knowledge of containment setup beyond what a typical restoration company demonstrates.
The company describes itself as family owned and says it has been operating for more than 20 years. They are members of NORMI (National Organization of Remediators and Mold Inspectors), IICRC, and the Baton Rouge Area Chamber. They advertise a 30-minute average response time and 24/7 availability.
At 4.9 stars across 219 Google reviews, this is an unusually high rating for a restoration company with this volume. Most companies in this size range settle between 4.5 and 4.7, so the consistency here is worth noting.
Services
Service area
Headquartered at 11800 Industriplex Blvd STE 7 in Baton Rouge, Louisiana. Primary service area covers Baton Rouge, Denham Springs, Gonzales, Prairieville, Zachary, Hammond, and surrounding East Baton Rouge, Livingston, and Ascension parishes. They list over 100 cities and parishes across Southern Louisiana, extending to Lafayette, Houma, New Orleans, Slidell, Covington, and Mandeville, though response times for locations far from Baton Rouge are worth confirming.
Review consensus
Kevin (referred to as both Kevin Hussey and Kevin Givens across reviews) stands out as the most frequently named employee. Reviewers credit him with clear communication, damage assessment, and hands-on project management. Beau Shamburger handles reconstruction estimates and project coordination, with multiple reviewers praising his thoroughness in investigating underlying issues before quoting repairs. April manages communication and administrative coordination, and several reviewers specifically mention her helpfulness navigating insurance processes. Brandon pairs with Kevin on mitigation jobs and draws praise for diligence. Kyle, Louis, Sebastian, and Marco each appear in individual reviews with positive feedback on their field work. Reviewers repeatedly highlight same-day response, daily progress updates, and weekend check-ins as operational strengths.
1 found across 219 total reviews at 4.9★. Only 1 review at 2 stars or below appeared in the last 18 months. Francisco Guadamuz left a 2-star rating in September 2025 with no review text. The owner responded that they could not locate any record of this person as a client and asked for clarification. Without review text or verifiable details, this single data point does not establish a pattern.
The owner response to the lone negative review follows a structured template that mentions the company's services and asks the reviewer to call. With only one negative to evaluate, it is impossible to determine whether this is a pattern or a one-off. The 4-star reviews provide more useful signal: Chad Lefebvre (March 2026) praised the service quality but flagged pricing as higher than expected, and Michael Dugas (December 2023) gave 4 stars while describing the service as excellent start to finish. The near-total absence of negative reviews across 219 ratings is itself notable and could reflect genuinely strong service, active reputation management, or both.
Kevin Hussey / Kevin Givens (project manager, mitigation lead — praised repeatedly across many reviews). Beau Shamburger (reconstruction project manager — praised for investigation and communication). April (project coordinator, insurance liaison — praised for responsiveness). Brandon (mitigation technician — praised for diligence, paired with Kevin). Kyle (crew lead, reconstruction — praised for promptness). Louis (mitigation technician — praised for professionalism and promptness). Sebastian (field technician — praised for quality work). Marco (field technician — praised for quality work). Tom Winnfield (role unclear — named positively by one reviewer).
With 219 reviews at 4.9 stars and almost no negative feedback, United Fire & Water has an unusually clean track record for a restoration company of this size. Ask for Kevin or Beau by name based on reviewer consensus. Because they handle both testing and remediation, get an independent mold assessment if you want a second opinion on the scope of work.
Keep in mind
- United Fire & Water does both mold testing and mold remediation. A company that tests for mold and then sells you the remediation has a financial incentive to find problems. Consider getting an independent mold test before or after their work.
- Their service area list includes over 100 cities and parishes across Southern Louisiana, stretching from Calcasieu and Cameron parishes in the west to St. Tammany and Slidell in the east. If you are outside the Baton Rouge metro area, confirm realistic response times for your location before booking.
- One 4-star reviewer noted that pricing ran higher than expected for drying a small area of carpet, suggesting the cost would have been less than replacing it outright. Get a detailed line-item estimate before work begins.
- The company's primary identity is water and fire restoration, not mold-only work. Mold remediation is one service line among many, so confirm that the crew assigned to your mold job has specific mold remediation experience.