Provider profile
Restoration 1 of East Baton Rouge
Provider snapshot
What this listing says
Baton Rouge homeowners dealing with water damage or mold after storms or plumbing failures who want a franchise-backed team with 24/7 dispatch and insurance coordination.
Best for
- Baton Rouge and East Baton Rouge Parish homeowners needing mold removal after water damage events like pipe bursts or flooding.
- Homeowners who want a single company to handle water extraction, drying, mold work, and reconstruction under one insurance claim.
- Commercial property managers who need a restoration company with national account infrastructure and 24/7 availability.
- Households dealing with fire or smoke damage who need pack-out, cleaning, and odor removal coordinated together.
About this company
Restoration 1 of East Baton Rouge is a franchise location of the Restoration 1 national brand, based at 12320 S Choctaw Dr in Baton Rouge. Their primary identity is water damage restoration, but they handle mold inspection, mold removal, fire damage, and a handful of ancillary services like air duct cleaning and crawlspace encapsulation. They do both mold testing and mold remediation in-house.
On the mold side, their website describes a three-step process: inspection to find the source, removal of affected materials, and remediation including HVAC cleaning and dehumidifier installation. They mention handling black mold specifically. Nothing on the mold remediation page stands out as unusual for a restoration company of this size; the equipment and methods described are standard franchise-level offerings.
The franchise is locally owned by David, who reviewers say has shown up on job sites and crawled under crawl spaces himself. The office team, including dispatchers Frannie and Heidi, gets frequent praise for scheduling speed. Multiple reviewers describe same-day or next-day response, including evenings and weekends.
A 4.9-star rating across 242 Google reviews is exceptional. Only 3 reviews at one star in the last 18 months. For a restoration company handling emergency work under stressful conditions, that ratio is unusually strong.
Services
Service area
Headquartered in Baton Rouge, Louisiana, serving East Baton Rouge Parish and surrounding areas. One reviewer referenced work in Norco, about 50 miles southeast, suggesting they cover a broader regional footprint across the greater Baton Rouge metro.
Review consensus
Lucas, Samuel Charbonnet, and Tim are named in the majority of positive reviews, often alongside Jude, Carson, Cory, and Jon. Reviewers consistently highlight fast response times, often same-day for emergencies including weekends. Multiple reviewers credit the dispatching team, particularly Frannie and Heidi, for quick scheduling. Antjuan Johnson drew multiple reviews where customers canceled other companies after meeting him. Owner David has shown up on job sites personally. Samuel gets specific praise for mold-related work, including careful inspection and clear explanations.
3 found across 242 total reviews at 4.9★. Three complaints span different service types. A fire damage estimate came in at $450K for a sub-$200K, sub-1200 sqft property in the Millerville area, with the reviewer noting duplicate permit charges; the owner responded with a generic invitation to discuss but did not address the pricing specifics despite multiple attempted contacts. A second reviewer reported poor communication and failure to finish the requested job with no response to emails. A third described mold exposure to $100K+ in sports cards due to unfinished work at a family member's home.
The negative reviews each describe a different problem (pricing, communication, work quality) with no single repeating pattern. The owner responded to only one of three recent negatives, and that response was generic rather than addressing the specific pricing concern. The overwhelming positive signal comes from the field crews; the few complaints touch estimating and project management rather than hands-on work.
Lucas (field technician — positive, named in 20+ reviews). Samuel Charbonnet (technician/mold specialist — positive, named in 15+ reviews). Tim/Timothy (technician — positive, named in 15+ reviews). Jude (technician — positive, named in 15+ reviews). Carson (technician — positive). Cory/Corey (technician — positive). Jon/Jonathan (technician — positive). Jaxson/Jackson (technician — positive). Brandon Amar (project manager/estimator — positive). Brandon Galyean (project manager — positive). Antjuan Johnson (estimator/sales — positive, multiple reviews credit him as deciding factor). Anna (coordinator — positive). Heidi (dispatcher — positive). Frannie/Francine (dispatcher — positive). David (owner — positive). Isaac (technician — positive). Tre/Trey (technician — positive). Dontae/Dante (technician — positive). Aiden (technician — positive). Walter (technician — positive). Landon (technician — positive).
The field crews at this company earn near-universal praise, and the 4.9-star rating across 242 reviews reflects that. If you are using insurance, ask for Antjuan or Brandon Amar to handle the estimating and claims process. If you are paying out of pocket, especially for fire damage, get a second estimate before signing. Request that any mold test results be shared with you directly so you can verify the remediation scope independently.
Keep in mind
- They do both mold testing and mold remediation, which creates a financial incentive to find problems they then get paid to fix. Consider getting an independent mold test before committing to their remediation scope.
- One reviewer received a fire damage estimate of $450,000 on a property worth under $200,000, with apparent duplicate line items for permits. The owner responded offering to discuss but did not address the pricing specifics. If you are paying out of pocket rather than through insurance, get a competing estimate.
- This is a franchise operation. The national Restoration 1 brand sets some standards, but the local owner and crew determine your actual experience.
- Two of the three recent negative reviews mention poor communication or unresponsiveness to follow-up emails and calls. Confirm your preferred communication method and expected response times upfront.