Provider profile
Relief Restoration
Provider snapshot
What this listing says
Baton Rouge homeowners dealing with water damage that has turned into a mold problem, where one company handling extraction through remediation and reconstruction reduces coordination headaches.
Best for
- Baton Rouge and surrounding parishes (Ascension, West Baton Rouge) needing a single company to handle water damage, mold remediation, and rebuild.
- Homeowners dealing with water heater leaks, burst pipes, or storm flooding who want mold testing done by the same crew that will dry out the property.
- Owners of older homes in the Baton Rouge area who need asbestos or lead paint testing before renovation or after damage.
- Commercial property managers needing restoration services with insurance claim documentation and coordination.
About this company
Relief Restoration is a locally owned restoration company based on Highland Road in Baton Rouge. They handle the full arc of property damage: water extraction, structural drying, mold testing, mold remediation, fire and smoke cleanup, and reconstruction. They also test for asbestos and lead paint. Their Google category is water damage restoration, but mold work runs through much of what they do.
What stands out is the breadth of services under one roof. They test for mold using moisture meters and thermal imaging cameras, remediate it, and rebuild the affected areas afterward. They also handle hazardous material testing for asbestos and lead, which is relevant for older Baton Rouge homes during renovation. The website mentions IICRC certification and insurance claim assistance, and they offer 24/7 emergency response.
The company previously operated as Relief Air Solutions, focused on air quality testing and duct cleaning. Older reviews reference that name. The rebrand to Relief Restoration reflects an expanded scope into full-service restoration and construction. Jason Massarek appears to be the owner based on the company's LinkedIn profile and review patterns, and Collin is the most frequently named field technician across dozens of reviews.
A 4.9-star rating across 51 Google reviews is strong, especially since the review volume spans roughly two years. Only one review in the last 18 months falls below four stars.
Services
Service area
Headquartered on Highland Road in Baton Rouge, Louisiana. Their service areas page lists Baton Rouge, St. George, Prairieville, Zachary, Geismar, and Gonzales. Reviews confirm work in West Baton Rouge and as far as Lafayette, though core operations appear concentrated in the Greater Baton Rouge area.
Review consensus
Collin is named in more reviews than anyone else. Reviewers describe him as knowledgeable, detailed in his explanations, and respectful of budgets. Jacob Hadley noted Collin saved him roughly $3,000 compared to another company's quote. Jason draws praise for fast response and handling multiple types of disasters for repeat clients. George Myer, who has used them for fires, burst pipes, mold, and sanitization, recommends Jason specifically. Lauren is praised for responsive scheduling and listening to customer concerns. Multiple reviewers highlight quick turnaround from first call to on-site visit, often within a day.
1 found across 51 total reviews at 4.9★. The single complaint describes a scheduling failure. The reviewer had an appointment, drove to her rental property, and received a cancellation call at the appointment time due to an emergency flood. She was asked to send photos for a remote estimate but never received one. The owner responded with a detailed timeline, explaining the appointment was a free assessment, that the emergency flood took priority, and that they rescheduled and completed the visit the following Tuesday. The disagreement centers on whether adequate follow-up happened.
The company transitioned from Relief Air Solutions (air duct cleaning and mold testing) to Relief Restoration (full-service restoration). Older reviews reference the former name, and the service mix in those reviews skews toward duct cleaning and air quality testing. Newer reviews increasingly mention water damage restoration and reconstruction. The owner response on the single negative review is detailed and specific rather than templated, which suggests active reputation management rather than form-letter replies.
Collin (field technician — consistently positive, praised for knowledge, thoroughness, and fair pricing across 15+ reviews). Jason (owner/manager — positive, praised for fast response, handling multiple disaster types, repeat-client relationships). Marwan (field team — positive, mentioned alongside Collin and Jason for going above and beyond). Lauren (scheduling/customer service — positive, praised for listening to concerns and quick appointment setup). Patrick (field team — positive, mentioned for duct cleaning work). Daniel (field team — positive, mentioned alongside Collin for mold-related work).
Ask for Collin if you want someone who will walk you through findings in detail and work within a budget. For emergency water situations, Jason is the name that repeat clients reference. Given the conflict of interest on testing and remediation, get an independent mold test if the scope of recommended work feels large.
Keep in mind
- They do both mold testing and mold remediation, which creates a financial conflict of interest. The same company that tells you whether you have a mold problem also profits from fixing it. Consider getting an independent test if Relief Restoration recommends remediation after their own inspection.
- The one negative review describes a missed appointment where the company called at the scheduled time to cancel, then asked for photos for a remote estimate but never followed through. The owner's response says they rescheduled and completed the visit days later, but the gap in communication is worth noting.
- Their service area page lists Baton Rouge, St. George, Prairieville, Zachary, Geismar, and Gonzales. One reviewer mentioned service in West Baton Rouge and another in Lafayette. Confirm availability and response times for locations outside East Baton Rouge Parish.
- The company rebranded from Relief Air Solutions to Relief Restoration. If you search for their history or older reviews, look under both names.