Provider profile
Bross
Provider snapshot
What this listing says
Baton Rouge homeowners and business owners dealing with mold after water damage who want a woman-owned restoration company that handles insurance coordination.
Best for
- Baton Rouge and surrounding East Baton Rouge Parish property owners who need mold remediation combined with water damage restoration under one company.
- Commercial property owners who need fast turnaround — reviewers mention on-time performance and hands-on project supervision from field leads Benton and CJ.
- Homeowners unfamiliar with insurance claims — multiple reviewers specifically credit Kacey for walking them through the claims process step by step.
About this company
Bross Restoration is a woman-founded, woman-operated restoration company based in Baton Rouge, Louisiana. Kacey Fontenot started the business in 2020 and leads the operation with over seven years of experience in water mitigation and restoration. They handle mold remediation, water damage restoration, and fire damage cleanup for both residential and commercial properties.
On the mold side, their website describes a structured process: containment of affected areas, HEPA vacuum systems, negative air pressure to control airflow, removal of contaminated porous materials like drywall and insulation, antimicrobial treatments, and moisture source correction. They also list insurance coordination as part of their service, which multiple reviewers confirm.
The company has been operating since 2020, making them roughly six years old. That is relatively young for a restoration company, but they have built a perfect 5.0-star rating across 24 Google reviews with zero complaints in the last 18 months. The review volume is modest, but the consistency is notable.
Services
Service area
Headquartered in Baton Rouge, Louisiana at 11940 Industriplex Blvd. They serve Baton Rouge, Denham Springs, Prairieville, Gonzales, Zachary, Central, Walker, Port Allen, Addis, and Brusly. The website also lists New Orleans, West Bank, and Lafayette as service areas, which is a wide reach for a small company — confirm availability and response times for those locations.
Review consensus
Kacey Fontenot is the most frequently named person in reviews, praised for responsiveness, clear communication, and guiding homeowners through insurance claims. Nick is credited by name for leading a water damage crew at a commercial office. Benton and CJ are praised for hands-on supervision and communication during a reconstruction project. Several reviewers describe the company as punctual and attentive to detail. Ashley B, a Local Guide with 31 reviews, noted they completed a large-scale commercial remediation and reconstruction on schedule.
0 found across 24 total reviews at 5.0★. No negative reviews found in the last 18 months. The company carries a perfect 5.0-star rating across 24 total reviews.
Kacey Fontenot (owner/founder — consistently praised for communication, responsiveness, and insurance guidance). Nick (crew lead — praised for water damage work at a commercial property). Benton (field supervisor — praised for communication and hands-on oversight). CJ (field supervisor — praised for communication and hands-on oversight).
With zero complaints and consistent praise for Kacey's communication, this is a low-risk pick for mold and water damage work in the Baton Rouge area. Ask for Kacey directly if you need help navigating an insurance claim. The small review count means you are relying on a short track record, so ask for references from jobs similar to yours.
Keep in mind
- Bross does remediation only, not mold testing. You will need to hire a separate testing company to confirm the mold type and verify clearance after the work is done.
- The company was founded in 2020 and has 24 Google reviews. That is a limited track record compared to longer-established restoration companies in Baton Rouge.
- Their website lists service areas that extend well beyond Baton Rouge — New Orleans, Lafayette, and the West Bank are all claimed. Confirm actual response times for locations outside the immediate Baton Rouge area.