Provider profile
SERVPRO of Alexandria
Provider snapshot
What this listing says
Central Louisiana homeowners in Alexandria, Pineville, and Ball dealing with mold after water damage or roof leaks, who want a SERVPRO franchise that also handles the dryout and rebuild in one project.
Best for
- Alexandria, Pineville, and Ball homeowners who discover mold after a water event like a roof leak, burst pipe, or AC drain failure and want one company to handle dryout through remediation.
- Commercial property managers in Central Louisiana, including healthcare and hospitality facilities, who need a restoration contractor with disaster preparedness planning and 24/7 availability.
- Homeowners who want a mold remediation crew that will recommend an outside industrial hygienist rather than only relying on their own assessment.
- Central Louisiana residents who also need HVAC and duct cleaning after a mold or water event, since the same company can handle both.
About this company
SERVPRO of Alexandria is a SERVPRO franchise based at 200 McKeithen Drive in Alexandria, Louisiana, serving Central Louisiana since 2014. Owners John M. Brewer Jr., Blake J. Betz, and Timothy J. Neathery run the operation. Their primary business is water damage restoration, with mold remediation, fire damage, storm damage, and reconstruction as related services. They handle both residential and commercial work, including hospitals, hotels, and schools.
On the mold side, the website states their crews hold IICRC credentials and describes a defined process: containment setup, air scrubbers with HEPA filtration, antimicrobial treatment, removal of infested materials, and cleaning of structural elements. One reviewer (Mike Rooney) noted the company recommended an independent industrial hygienist to scope the mold damage before remediation, which is a good sign for a company that does both testing and removal. They also do HVAC and air duct cleaning, following NADCA standards, which can be relevant after mold remediation.
The franchise has been operating for about 12 years in Central Louisiana. Brian Berlin and John Brewer are named on the water damage page as owners who are hands-on with commercial disaster planning, including facility walk-throughs and emergency priority lists. The team participates in SERVPRO's national storm response network, deploying crew members to disaster sites outside their territory.
With 4.5 stars across 59 Google reviews and zero negative reviews in the last 18 months, the rating is solid. The review volume is modest but the absence of recent complaints is notable. Nearly every review with text mentions fast response times and crew courtesy.
Services
Service area
Headquartered in Alexandria, Louisiana at 200 McKeithen Drive. The website lists Alexandria, Pineville, and Ball as primary service areas. Reviewers place jobs in Natchitoches, Marksville, Winnfield, Oakdale, and Boyce, indicating coverage across a wide stretch of Central Louisiana. Confirm response times for locations more than 30 miles from Alexandria.
Review consensus
Ben stands out as the most frequently named employee in recent reviews. Multiple reviewers from May 2026 describe him as knowledgeable, quick, and easy to work with, with one long-time customer (Samih Abrams, a Local Guide with 44 reviews) noting consistent quality across years of projects. Chase and Aaron appear together in multiple reviews for dryout and moisture detection work, with Susan Brook describing them responding to a burst pipe, finding hidden moisture behind baseboards, and setting up drying equipment the same day. Kelli draws specific praise for managing insurance paperwork and communication throughout a project. Neil, Dalven, and Tiffany are named together for keeping a homeowner updated during a drying job. Kelly and Colton are praised by vonzetta jones for going above and beyond on customer service. Jose Antonio Rodriguez gets a detailed callout from Linda Bowers for explaining equipment and being attentive through the entire drying process. Timmy is mentioned by Chris Watts as a go-to contact who stays involved from start to finish. Reviewers across the board highlight two themes: fast response times (multiple mentions of same-day or two-hour arrival) and clear communication about what the crew was doing and why.
0 found across 59 total reviews at 4.5★. No 1-star reviews exist in the last 18 months. The overall rating of 4.5 stars across 59 reviews implies some older negative reviews exist outside the 18-month window, but those were not included in the data provided. Without recent complaints, there is no identifiable pattern of failure to report.
The review timeline shows a cluster of five-star reviews in late December 2025 and late May 2026. Several of the December 2025 reviewers have very low review counts (1-2 reviews) and some share surnames with the listed owners (Tim Neathery, Chad Brewer, Sarah Neathery). This does not confirm the reviews are illegitimate, but the pattern is worth noting. The reviewers with higher review counts and Local Guide status (Samih Abrams, Carlos Cortes, Ebony Maloney, Tim L) are uniformly positive.
Ben (field lead — praised repeatedly for knowledge, speed, and rapport). Andrew (technician — praised alongside Ben for friendly service). Chase (technician — praised for moisture detection and dryout work). Aaron (technician — praised alongside Chase for promptness and courtesy). Kelli (insurance coordinator — praised for handling insurance details and communication). Neil (technician — praised for drying work and keeping customers updated). Dalven (technician — praised alongside Neil and Tiffany). Tiffany (technician — praised for communication and thoroughness). Kelly (customer service — praised for going above and beyond). Colton (staff — praised alongside Kelly). Jose Antonio Rodriguez (technician — praised for equipment knowledge and politeness). Thomas (staff — praised briefly). Timmy (contact/manager — praised for staying involved throughout projects). Josh (technician — praised for communication during restoration). Hannah (technician — praised for communication during restoration). DeDe (technician — praised alongside Josh and Hannah). Nick (technician — praised for communication during restoration). Morgan Brewer (owner/manager — praised for personal follow-up on a water damage dispute and for hands-on work on a burst pipe job).
Ask for Ben or Chase for mold and water damage work. For insurance coordination, request Kelli. Before any mold job, confirm in writing that they will use or recommend an independent industrial hygienist for assessment, since they do both testing and remediation. Response times in Alexandria, Pineville, and Ball are consistently fast based on reviews, but verify turnaround for locations farther out like Natchitoches or Marksville.
Keep in mind
- They do both mold testing and mold remediation. That is a conflict of interest. One reviewer noted they recommended an independent industrial hygienist, which is the right approach, but confirm they will do this for your job before signing.
- Mold is not their core business. They are a water and fire restoration franchise that also does mold work. If you have a mold-only problem with no water damage history, a mold-focused company may have more relevant experience.
- This is a SERVPRO franchise, not an independent company. Service quality depends on this specific franchise's local crew, not the national brand. The reviews reflect this location only.
- The service area extends to Natchitoches, Marksville, Winnfield, and Oakdale based on reviewer locations, but confirm response times for locations far from their Alexandria headquarters.
- With 59 reviews and no recent negatives, the feedback picture is unusually clean. Ask for references from recent mold-specific jobs to supplement what reviews show.