Provider profile
Lipscomb Restoration Solutions
Provider snapshot
What this listing says
Western Kentucky homeowners and businesses needing mold remediation from a second-generation restoration company with 24/7 emergency response and nearly four decades of local roots.
Best for
- Homeowners and businesses in Daviess, Ohio, Henderson, or Warren County dealing with mold after water damage and wanting one company to handle both the water extraction and mold work.
- Commercial property managers in Western Kentucky who need a restoration company with an Emergency Response Plan and experience across healthcare, hospitality, and education facilities.
- Buyers who want a mold inspection with a defined price ($159 + tax) rather than an open-ended sales visit.
- Anyone dealing with an after-hours water or fire emergency in rural Western Kentucky where response options are limited.
About this company
Lipscomb Restoration Solutions is a second-generation family business based in Whitesville, Kentucky, serving Western Kentucky since 1986. Stuart Lipscomb III runs the operation, which grew out of Lipscomb Hydra Cleaning Systems. They handle water damage, fire damage, storm damage, and mold work for both residential and commercial properties. They also run a cleaning division covering carpets, upholstery, tile and grout, and area rugs.
On the mold side, they offer a $159 inspection (plus tax) that includes a visual assessment, consultation, and rough remediation estimate. That fee gets credited toward the final bill if you hire them for the remediation work. Their mold page references containment to prevent spread, HEPA filtration, and air quality testing using moisture meters and infrared imaging. They are IICRC members and belong to the Restoration Industry Association (RIA).
The company has operated for 38 years under the same family. Their website emphasizes commercial work — multi-family, healthcare, hospitality, education — but reviews show a steady flow of residential jobs too. They claim a 60-minute dispatch window and run a 24/7 emergency line.
4.9 stars across 109 Google reviews is unusually high for a restoration company. The volume is solid and the consistency suggests the operation delivers on its promises, particularly on water damage response times and communication during stressful situations.
Services
Service area
Headquartered in Whitesville, Kentucky (Ohio County). They list 15 service areas across Western Kentucky: Bowling Green, Breckinridge County, Christian County, Daviess County, Grayson County, Hancock County, Henderson County, Hopkinsville, Hopkins County, Madisonville, McLean County, Ohio County, Owensboro, Rough River, and Warren County. This is a wide geographic spread from a small-town base — confirm response times for locations far from Whitesville.
Review consensus
Michael S. is the most frequently named employee, appearing in at least eight reviews. Reviewers describe him as informative, transparent about project scope, and present on-site to explain each step. Stewart (the owner) gets mentioned for personal responsiveness, including one reviewer who said he showed up within 20 minutes during a holiday. Brandon and Brendon draw praise for carpet cleaning work. Ethan, Benjamin, and Paige are named as part of a restoration crew that one reviewer called a great team. Communication and speed of response are the two themes that appear most consistently across reviews.
1 found across 109 total reviews at 4.9★. Linda Cooper reported dissatisfaction with carpet cleaning results, saying the carpets turned dark brown and the service was expensive. She ended up using her own equipment to address remaining stains. The owner did not respond to this review.
This company started as a carpet and upholstery cleaning operation and expanded into restoration. The single negative review is about carpet cleaning — the original service line — not the restoration work. This could reflect different crews or different quality standards across the two divisions. The 0% owner response rate on negative reviews is notable for a company this size; most restoration companies with 100+ reviews respond to at least some complaints.
Michael S. (project manager/team lead — consistently praised for communication, transparency, and on-site presence). Stewart/Stuart (owner — praised for personal responsiveness and fast arrival times). Brandon/Brendon (carpet cleaning technician — praised for cleaning quality). Ethan (restoration crew — praised as part of a strong team). Benjamin (restoration crew — praised as part of a strong team). Paige (restoration crew — praised as part of a strong team).
Ask for Michael S. if your project involves water damage, fire damage, or mold — he is the most consistently praised person in the reviews and appears to run most restoration projects. If you are booking carpet cleaning only, ask about their satisfaction policy upfront, since the one negative review in 109 relates to that service line. Confirm the scope and price before work begins.
Keep in mind
- They do both mold testing and mold remediation. The company that finds the mold profits from fixing it. Ask whether they will accept a third-party inspection or provide their testing results in a format another remediator could use.
- The $159 mold inspection fee is credited toward remediation if you hire them. This is a common incentive structure that can make it harder to walk away with just the inspection results and get competing bids.
- Their service area lists 15 counties and cities across Western Kentucky. Whitesville is a small town in Ohio County — confirm travel fees and response times if you are on the outer edges like Bowling Green or Hopkinsville.
- The single recent negative review involved carpet cleaning, not restoration work. But the owner did not respond to it, and the 0% response rate on negative reviews means you cannot see how they handle complaints publicly.