Provider profile
Best Option Restoration
Provider snapshot
What this listing says
Lexington-area homeowners dealing with water emergencies who want an owner-operated franchise that responds at 2 a.m. and handles insurance billing directly.
Best for
- Lexington, Nicholasville, and Georgetown homeowners who need water extraction and mold work handled by one company under one insurance claim.
- Renters or out-of-state landlords who need someone to coordinate directly with their insurance adjuster without requiring the owner on-site.
- Homeowners hit by after-hours emergencies like burst pipes or flooding, where a same-night response matters.
- Commercial property managers needing large-loss restoration for facilities like schools or healthcare buildings in central Kentucky.
About this company
Best Option Restoration of Lexington is a franchise location co-owned by Rex Gillim and Logan Neal, operating out of Nicholasville and serving the greater Lexington, Kentucky area. It is a full-service restoration company, not a mold-only shop. Mold remediation is one piece of a broader operation that includes water damage, fire and smoke restoration, storm damage, asbestos services, contents cleaning, and reconstruction. They do both mold testing and remediation, which creates a financial incentive to find problems they can then fix.
The website mentions thermal imaging for water damage detection and references IICRC standards on their mold remediation page. They also offer ultrasonic cleaning for contents restoration, which is less common among general restoration franchises. Their commercial division handles schools, healthcare facilities, manufacturing plants, and government buildings. They bill insurance companies directly rather than leaving homeowners to file claims.
Rex Gillim has a doctorate in physical therapy and co-owns N&G Legacy Estates in Owensboro. Logan Neal has a background in management, sales, and construction and played college baseball at Kentucky Wesleyan. The Lexington franchise is independently owned within the national Best Option Restoration brand, which is a Franchise 500-ranked company.
96 Google reviews at a perfect 5.0 stars is unusual for any service company. Zero negative reviews in the last 18 months means either the operation is running cleanly or the review volume is still low enough that dissatisfied customers have not surfaced. Either way, the rating is genuinely strong for a restoration company.
Services
Service area
Based in Nicholasville, Kentucky, serving the greater Lexington area. Their website lists Lexington, Nicholasville, Georgetown, Versailles, Hamburg, Brannon Woods, Saddle Club, and Vineyard as service communities. The office address is at 213 Normandy Ct in Nicholasville, with a secondary address listed at 3460 Derby Landing Circle in Lexington.
Review consensus
Rex Gillim is the most frequently named person across reviews. Customers describe him answering calls at 2 a.m., arriving within an hour, and personally explaining each step of the process. Brad is praised for rapid deployment of fans, vacuums, and dehumidifiers during water emergencies. Derrick, Leo, Jacob, and Keagan are named for hands-on restoration work including drywall, painting, and flooring. Logan is mentioned for keeping homeowners updated on schedules and changes. Multiple reviewers highlight that Rex did not try to oversell unnecessary services, and several note the team worked with insurance adjusters to get claims processed without burdening the homeowner.
0 found across 96 total reviews at 5.0★. No 1-star reviews found in the last 18 months. The only hint of any concern across the entire review set comes from a 5-star reviewer (Kendrick Clark) who noted furniture could have been covered better during work. Otherwise, there are no complaints about pricing, timeline, quality, or communication.
The review cluster from September 2025 includes several reviews posted on the same day (Sept 17) from single-review accounts. This pattern sometimes indicates a coordinated review push, though the reviews contain specific details about interactions with Rex and Brad. Worth noting but not disqualifying given the overall consistency of the review body across many months.
Rex Gillim (co-owner — overwhelmingly positive, named in majority of reviews for responsiveness, honesty, and hands-on involvement). Logan Neal (co-owner — positive, praised for communication and scheduling updates). Brad (technician/crew lead — positive, praised for rapid emergency response and equipment deployment). Derrick (restoration technician — positive, praised for drywall and rebuild work). Keagan/Keegan/Keenan (technician — positive, mentioned for drying and restoration work). Leo (technician — positive, mentioned for drywall, painting, and carpet work). Jacob (technician — positive, mentioned for courteous and respectful work).
This company has an unusually clean review record. Rex is clearly the face of the operation and personally fields after-hours calls. Ask for Rex or Logan on your initial call and confirm whether the person who does your assessment will also oversee the work. Because they handle both testing and remediation, get a separate mold test if you want an unbiased read on the scope of your problem.
Keep in mind
- They do both mold testing and mold remediation. When the same company tests and fixes, there is a built-in conflict of interest. Consider getting an independent mold assessment before or after their work.
- This is a franchise. The Lexington location is independently owned by Rex Gillim and Logan Neal, but the brand, marketing, and some processes come from the national Best Option Restoration corporate office in Littleton, Colorado.
- The review count is 96 with a perfect 5.0. That is a strong signal, but the relatively modest volume means the rating has not yet been stress-tested by the kind of volume that typically surfaces complaints.
- Their registered address is in Nicholasville, not Lexington proper. Confirm response times for areas at the edges of their stated service area like Georgetown or Versailles.