Provider profile
SERVPRO of East Louisville and SERVPRO of SE Jefferson County
Provider snapshot
What this listing says
Louisville homeowners dealing with water damage that led to mold, who want a single large-crew franchise to handle mitigation and remediation without switching companies.
Best for
- Louisville-area homeowners who need water mitigation and mold remediation handled by the same crew under one contract.
- Basement flooding situations where you want a large team on-site quickly — reviewers consistently report same-day or next-day arrivals with crews of 5-10 people.
- Insurance-referred jobs — multiple reviewers note the company was sent by their insurance company and that SERVPRO handled the claims paperwork.
- Commercial property managers in East Louisville and SE Jefferson County who need after-hours emergency response for water or mold events.
- Homeowners who prefer a national franchise with local staffing over an independent operator.
About this company
SERVPRO of East Louisville and SERVPRO of SE Jefferson County is a restoration franchise based at 706 E. Chestnut Street in Louisville, Kentucky. Owner Jason E. Wilson runs both territories. The company handles water damage, mold remediation, fire damage, storm damage, construction, sewage cleanup, and general cleaning for both residential and commercial properties.
On the mold side, SERVPRO of East Louisville offers inspection, containment, air filtration using HEPA vacuums and air scrubbers, antimicrobial treatment, removal of mold-infested materials like drywall and carpet, and post-remediation cleaning. They also do the water mitigation work that often triggers mold growth — roughly 80 water jobs per month by their own count. The company also tests for mold in-house, which means the same company that finds the problem also sells the fix.
The company claims the largest production team in the state of Kentucky and says no job is too big. They answer phones with a live person around the clock. They also deploy nationally as part of SERVPRO's storm response network — they have sent crews as far as Sioux Falls, South Dakota for flood response. IICRC training is referenced on their website.
Services
Service area
Based in Louisville, Kentucky at 706 E. Chestnut Street. Covers East Louisville and SE Jefferson County. Named service areas include St. Matthews, Butchertown, Nourbourne Estates, Broadfields, Strathmoor Manor, Audubon Park, Beechwood Village, Plymouth Village, Seneca Gardens, Barbourmeade, Prospect, Middletown, Anchorage, Glenview, Lyndon, Worthington Hills, Douglas Hills, Buechel, and Fern Creek.
Review consensus
Speed and crew size dominate the praise. Reviewers consistently describe teams of 4-8 arriving within hours of a call, often the same night. Mike (crew chief) and Conner appear together in the most reviews — praised for communication, punctuality, and protecting property during work. Devan and Ezequiel are the most frequently named mold and remediation pair, appearing in at least 10 positive reviews for water and mold jobs alike. Multiple reviewers specifically mention that crew members explained the process clearly, calmed their stress, and kept the workspace clean.
3 found across 354 total reviews at 4.6★. One 1-star reviewer (Nick Per, May 2025) described a water mitigation job quoted at $1-1.5k that ended at $6.8k. He said the water had already cleared before SERVPRO arrived and that equipment was left running extra days without communication while he was abroad. The owner posted a template-style response offering to discuss but did not address the pricing gap. A second 1-star (Kathryn Holland, April 2025) said she provided all her information after a flood and was told they had too many calls and would call back the next day. A 2-star review (Shahzaib JoiyA, November 2025) left no text.
All three owner responses to negative reviews follow a near-identical template: apology, acknowledgment of concern, invitation to call. None engage with the specific complaint. This suggests centralized reputation management rather than personalized follow-up. The company responds to 100% of recent negatives, which signals they monitor reviews — but the quality of engagement is thin.
Mike (crew chief — praised repeatedly for communication, punctuality, and quality), Conner (technician — praised across many jobs alongside Mike), Devan (crew lead — praised for mold and water remediation work), Ezequiel (technician — praised for speed and politeness alongside Devan), Melissa (project coordinator — praised for fighting insurance on client's behalf), Carlito (technician — praised for cleanup work), George (technician — praised across multiple crews), Angel (technician — praised for remediation work), Nick (project manager — praised for coordination), Wes (technician — praised for identifying hidden issues), Sean Oliver (crew chief — praised for responsiveness), Brian (technician — praised for after-hours response), Pete Wilson (project manager — praised for daily communication), Guy Amstutz (inspector — praised for quick diagnosis), Jimmy Ordonez (reconstruction lead — praised for leadership), Ferris (estimator — praised for service), Dylan Waters (crew chief — praised for tornado response communication).
SERVPRO of East Louisville delivers fast, large-crew responses — especially for water emergencies that turn into mold jobs. Ask for Mike or Devan by name if you can. Get every cost estimate in writing before work begins, and confirm the total before they start removing equipment. If mold is your primary concern, consider having an independent inspector confirm the scope before and after the work.
Keep in mind
- SERVPRO of East Louisville does both mold testing and mold remediation. That means the company identifying your mold problem is the same one selling you the fix. Consider getting an independent mold test before or after their work to confirm the scope and results.
- One reviewer reported a quoted price of $1-1.5k that ballooned to a final bill of $6.8k. The reviewer stated their contact at SERVPRO knew they would be out of the country during the work. The owner responded with a generic apology and invitation to discuss further — no specifics about the pricing discrepancy.
- As a franchise, the crew you get may vary. Reviews name dozens of different technicians, and one older review flagged a language barrier with some workers.
- Most of this company's review volume and evident expertise is in water damage, not mold. Only a handful of the 354 reviews specifically mention mold work.