Provider profile
Rodriguez Cleaning and Restoration Services
Provider snapshot
What this listing says
Louisville homeowners dealing with water damage or mold who want a Hispanic-owned restoration company founded in 2012 with IICRC triple master credentials and 24/7 emergency response.
Best for
- Louisville homeowners who need water damage restoration with same-day emergency response and direct insurance billing through Xactimate.
- Property owners who want one company to handle water extraction, drying, and mold removal under one roof rather than coordinating multiple contractors.
- Rental property managers in Louisville who need fast turnaround on carpet cleaning, sewage cleanup, or water damage between tenants.
- Homeowners who prefer a locally owned, Hispanic-owned business with a decade-long track record in the Louisville area.
About this company
Rodriguez Cleaning and Restoration is a Louisville-based restoration company that started in 2012 out of founder Dayron Rodriguez's mother's garage. Mold removal is one piece of a broader operation that leans heavily on carpet cleaning and water damage work. They hold IICRC triple master credentials in cleaning, water restoration, and fire restoration, and they run a team of about 10 people out of a facility on Industrial Boulevard.
On the water damage side, they use infrared cameras and moisture meters to find hidden moisture behind walls and under floors. They handle insurance claims directly using Xactimate, the same billing software adjusters use. For mold, they offer both inspection and removal, though their website describes the process in general terms without naming specific containment methods or equipment. Their 24/7 emergency water extraction service is a genuine differentiator in the Louisville market.
Dayron Rodriguez came to Louisville as a political refugee from Cuba. He built the company from a basement operation to a 5,000-square-foot facility with a staff of around 10. The business is a member of BNI and the St. Matthews Chamber of Commerce. Several reviews mention it as a family-run operation.
A 4.9-star rating across 618 Google reviews is unusually strong. That volume and consistency suggest the company delivers reliably on its core cleaning and restoration work. Most of the review volume comes from carpet and rug cleaning, with water damage and mold jobs making up a smaller share.
Services
Service area
Headquartered at 1141 Industrial Boulevard in Louisville, Kentucky. The company primarily serves Louisville and the greater Louisville metro area. The website does not list specific cities or counties beyond Louisville, so confirm coverage if your property is outside Jefferson County.
Review consensus
Tim Moten is the most frequently named employee across reviews, praised repeatedly for punctuality, courtesy, and carpet cleaning results. Josh (Joshua Morales) gets consistent mention for carpet and duct cleaning work. Kenzie in the office is called out for attentive scheduling and customer service during a sewage emergency. Cris and Daniel are praised for rug delivery and vent cleaning. Dayron Rodriguez himself appears in reviews as knowledgeable and hands-on. Across all reviews, the most common themes are on-time arrival, clear communication from booking through completion, and results that exceed expectations on heavily soiled carpets and rugs.
3 found across 618 total reviews at 4.9★. Two of the three one-star complaints involve pricing disputes. Reza Dabbagh was quoted $180 for two rooms but the technician measured the rooms larger and quoted $267 onsite. Mary Ruch, a repeat customer, says the quoted price was not honored on a return visit. In both cases the owner responded with specific context — Reza's rooms measured larger than described, and the owner offered to review. The third one-star review from grow your tree service says they could not reach the company despite the 24/7 claim. The owner could not find a matching service record and suggested a possible mix-up. The two three-star reviews are about carpet stain limitations — Donna Triplett noted some spots remained, and C Blair was disappointed that set-in stains were not pre-treated. Both received personalized owner responses offering follow-up.
The negative reviews cluster around expectation gaps rather than poor workmanship. Pricing complaints stem from phone estimates based on customer-reported room sizes that differ from onsite measurements. Stain complaints come from customers who expected stain removal to be included in standard cleaning. The owner responds to 100% of negative reviews with personalized, specific replies that address the complaint directly rather than using template language. This suggests active management and a willingness to engage, though the pricing communication gap has appeared more than once.
Tim Moten (carpet and duct cleaning technician — overwhelmingly positive, most-named employee). Josh / Joshua Morales (carpet and duct cleaning technician — consistently positive). Kenzie (office/scheduling — positive, praised for responsiveness during emergencies). Cris (rug delivery and vent cleaning — positive). Daniel (rug delivery — positive). David (carpet cleaning — positive, single mention). Dayron Rodriguez (owner — positive, described as knowledgeable and hands-on).
Rodriguez delivers consistent results on carpet cleaning and water damage work, and Tim Moten is the standout technician reviewers ask for by name. Get your price quote in writing with exact room measurements before the appointment to avoid the onsite adjustment that has frustrated at least two customers. If you are hiring them for mold work specifically, ask about their mold remediation credentials and equipment separately from their IICRC cleaning and water restoration certifications.
Keep in mind
- Rodriguez offers both mold testing and mold remediation. That creates a conflict of interest: the same company telling you there is a problem is the one selling you the fix. Consider getting an independent mold test before committing to their remediation services.
- Two of the three recent one-star reviews describe pricing that changed between the phone quote and the onsite visit. The owner responded that measurements differed from what the customer originally provided, but the pattern is worth noting. Get your quote in writing with specific room dimensions before scheduling.
- Their primary business is carpet cleaning and water damage restoration. Mold removal appears to be a secondary service. If your mold issue is complex or large-scale, ask specifically about their mold remediation experience and equipment.
- The website mentions a 100% money-back satisfaction guarantee, but does not spell out the conditions. Ask what the guarantee covers and how to invoke it before work begins.