Provider profile
COIT Cleaning and Restoration
Provider snapshot
What this listing says
Louisville-area homeowners who want mold, water, or fire restoration from a single franchise operation with 24/7 emergency dispatch and insurance coordination.
Best for
- Louisville and Kentuckiana homeowners dealing with mold after water damage who want one company to handle extraction, drying, and remediation under a single contract.
- Commercial property managers needing a restoration company that coordinates directly with major insurance carriers and provides 24/7 emergency dispatch.
- Homeowners who want mold remediation from a company that also cleans air ducts — COIT can sanitize HVAC systems as part of the same mold job.
- Buyers who value a satisfaction guarantee with teeth — COIT pledges re-service or a credit toward replacement if they fail to meet the scope as estimated.
- Anyone in the Elizabethtown, Bullitt County, Oldham County, Shelby County, or Southern Indiana area needing emergency restoration with a single phone call.
About this company
COIT Cleaning and Restoration operates a Louisville franchise at 2730 Crittenden Drive, covering Kentuckiana from Elizabethtown to Southern Indiana. Mold remediation is one arm of a much broader operation — they started as a cleaning company 75 years ago and added restoration services later. The Louisville location handles carpet, air duct, tile, upholstery, stone, wood floor, and drapery cleaning alongside mold, water damage, and fire/smoke restoration.
On the mold side, COIT follows IICRC S-520 standards and EPA guidelines. Their stated process involves containment, negative air pressure with HEPA filtration exhausted to the exterior, dehumidification to target moisture levels, HEPA vacuuming of all surfaces, and application of antimicrobial products. They also offer air duct cleaning and sanitization as part of mold jobs — useful when contamination has spread through HVAC systems. Restoration specialists carry IICRC certification and a minimum of two years of hands-on experience, per the company's own claims.
This is a nationally franchised brand — COIT operates across the U.S., Canada, and Thailand — but the Louisville location presents itself as locally owned and operated with over 30 years in the market. They run a 24/7 live call center for emergencies and work directly with major insurance carriers including State Farm, Liberty Mutual, Nationwide, and Travelers.
At 4.7 stars across 1,641 Google reviews, the Louisville location carries strong overall numbers. The volume alone is unusual for a restoration company in this market. Most of those reviews relate to cleaning services rather than restoration work, so the rating reflects the broader business more than the mold-specific operation.
Services
Service area
COIT Louisville operates from 2730 Crittenden Drive in Louisville, KY 40209. They serve the broader Kentuckiana region including Elizabethtown, Bullitt County, Oldham County, Shelby County, and Southern Indiana. The website lists specific sub-area pages for Elizabethtown and Southern Indiana, suggesting meaningful coverage beyond metro Louisville — though the note "Geographical restrictions may apply" on restoration services means you should confirm coverage for your specific address.
Review consensus
Technicians Aaron, Charles, Brandon, Steve, and Jason receive individual shout-outs for being friendly, thorough, and fast. Claudia & Jerry Bodine highlight a tech who used a camera to check their ducts and told them cleaning was unnecessary — saving them money. Carrie King calls out Aaron by name for going above and beyond. JoAnn Dale praises Charles for responsiveness and promptness. Megan Mims names Charles and Maddox for cleaning a heavily soiled sectional. Joy in the sales office gets a positive mention for being understanding. Multiple reviewers note the scheduling process is easy, techs arrive on time, and work wraps up faster than expected.
6 found across 1,641 total reviews at 4.7★. Six one-star reviews surface in the last 18 months. Daphne Fisher (June 2026) says COIT charged $1,300 for duct cleaning without cleaning the main trunk — a local competitor quoted $400 for the full service. Josh Hall (April 2026) describes repeated no-shows and unresolved work; the owner responded that they could not find his contact information. Lawana Briggs (December 2025) reported streak marks on new carpet after cleaning; the owner says they recleaned, hired an independent carpet inspector who found no damage, and issued a full refund. Carol Edwards (August 2025) says area rugs were returned still smelling of pet urine and no manager called back despite promises. Brandon Barker (April 2025) calls the work terrible and flags pushy upselling. One additional one-star review from Finnie (September 2025) has no text.
Two distinct complaint threads run through the negatives. First, pricing and sales pressure: Blair Straughn's two-star review describes an in-home salesperson pushing same-day discounts and a $1,300+ duct cleaning bill, while Daphne Fisher and Brandon Barker echo the overcharging concern. Second, cleaning quality on heavily soiled items: multiple reviewers report carpets that dried sticky, streaky, or still smelling after cleaning. Owner responses are mostly personalized and specific — they reference inspector reports, offer recleaning, and issue refunds — but the Josh Hall response stands out as the owner claiming they cannot find the customer in their records. At 92% response rate, COIT actively manages its reputation, and several responses show genuine engagement rather than templated deflection.
Aaron (technician — praised by carrie king for friendliness and going above and beyond). Brandon (technician — praised by Judy Chism for carpet cleaning). Charles (technician — praised by JoAnn Dale for promptness and by Megan Mims for upholstery cleaning). Maddox (technician — praised by Megan Mims alongside Charles). Steve (technician — praised by Gretchen Williams for carpet cleaning). Jason (technician — praised by Wendi for patience and carpet cleaning). Joy (sales/scheduling — praised by Hona Nealy for being understanding).
COIT Louisville runs a high-volume operation where most customers leave happy — the 4.7 rating across 1,641 reviews reflects real satisfaction with routine cleaning work. For mold remediation specifically, ask for an itemized scope in writing before signing anything, and push back on same-day discount pressure. Request Aaron or Charles by name if you can — they show up repeatedly in positive reviews.
Keep in mind
- COIT does both mold testing and mold remediation. That creates a financial incentive to find problems they then get paid to fix. Get an independent inspection before committing to a remediation scope.
- Multiple reviewers report sticker shock on air duct cleaning — two separate customers cited $1,000-$1,300 charges with aggressive in-home sales tactics including same-day discount pressure. Ask for an itemized written quote before any work begins.
- Most of COIT's 1,641 reviews are for cleaning services, not restoration. The 4.7-star rating reflects carpet and duct cleaning more than mold remediation. You cannot assume the mold team delivers the same experience.
- The mold remediation page does not mention post-remediation clearance testing by an independent party. Ask whether they arrange third-party verification that the job is complete.
- COIT is a national franchise. Staff, equipment, and quality can vary from one location to another. The Louisville location claims IICRC-certified technicians with two years of experience, but confirm this for the crew assigned to your job.