Provider profile
KY Water Fire Restoration
Provider snapshot
What this listing says
Georgetown and Lexington homeowners dealing with water damage that has led to mold, who want one company to handle extraction, drying, remediation, and insurance paperwork.
Best for
- Georgetown and Lexington homeowners who need emergency water extraction and drying, especially after hours or on weekends.
- Homeowners dealing with mold discovered during or after water damage, who want one company to handle both problems without coordinating multiple contractors.
- First-time insurance claimants who want a restoration company that will communicate directly with their adjuster and handle documentation.
- Apartment tenants or landlords dealing with water heater failures, burst pipes, or upstairs flooding that affects multiple units.
About this company
KY Water Fire Restoration is a Georgetown, KY-based restoration company that handles water damage, fire damage, and mold remediation across the Lexington and Central Kentucky area. Their primary identity is water damage restoration, but they also offer mold testing, mold removal, and fire cleanup as a single-source operation. They position themselves as an insurance preferred vendor and actively help customers navigate claims.
On the mold side, their website describes a full remediation process: containment with plastic barriers, HEPA air scrubbers and negative air pressure, antimicrobial treatments, and post-remediation clearance testing. They also offer mold testing with air and surface sampling sent to a lab. For fire damage, they list smoke and odor removal using ozone generators, hydroxyl generators, and thermal fogging, plus structural repair and reconstruction. The range of equipment they describe is unusually detailed for a company this size.
The company operates from 152 Schneider Blvd in Georgetown. Andrey appears to be the owner-operator, personally showing up on jobs and handling customer communication. Multiple reviewers describe him arriving within an hour of a call, including late-night emergencies. The operation reads as a small, owner-run crew rather than a large franchise.
A perfect 5.0 stars across 70 Google reviews is rare for any restoration company. The volume is modest but growing steadily, and the absence of any negative reviews is notable. Many reviewers are first-time or low-count accounts, which is common for emergency service companies but worth noting.
Services
Service area
Based at 152 Schneider Blvd, Georgetown, KY. Reviews confirm active work in Georgetown and Lexington. The website also claims Louisville and surrounding areas, but Louisville is roughly 80 miles from their Georgetown base, so response times outside the Georgetown-Lexington corridor should be confirmed directly.
Review consensus
Andrey is named by at least 15 different reviewers and consistently praised for fast personal response, often arriving within an hour of a call. Laura Chestnut, Denise Perkins, and Shelby Richardson specifically praised Andre and his staff for quality repair work including drywall, paint matching, and floor restoration. Multiple reviewers highlight insurance assistance as a major relief, particularly Natalie Payne and Braedon Bow. Cynthia Wolfenden credited Andrey with a fast mold-related floor repair that prevented delays in other work. Several reviewers mention late-night and weekend response as a distinguishing factor.
0 found across 70 total reviews at 5.0★. No 1-star reviews found across 70 total reviews at 5.0 stars. There are zero negative reviews of any kind in the last 18 months. This is uncommon for a restoration company with this many reviews.
The review profile has an unusual concentration of text-free 5-star reviews, particularly a cluster of 10+ posted in December 2024. Many come from accounts with zero or one other review. The text-bearing reviews, however, are detailed and describe specific jobs with consistent themes: fast emergency response, hands-on owner involvement, and insurance help. The pattern suggests a genuine small operation where Andrey personally handles most jobs, supplemented by a batch of likely solicited reviews from acquaintances or past contacts.
Andrey/Andre/Andrei (owner-operator — positive across 15+ reviews). No other staff members are named individually in reviews.
If you need water damage work in the Georgetown-Lexington area and want the owner to show up personally, Andrey has a strong track record for emergency response. For mold specifically, get an independent test first given the conflict of interest, and confirm that the mold remediation crew has the same hands-on attention reviewers describe for water jobs.
Keep in mind
- They do both mold testing and mold remediation, which creates a financial conflict of interest. A company that tests for mold and then sells the remediation has an incentive to find problems. Consider getting an independent mold test before committing to their remediation work.
- The website claims service across Lexington, Georgetown, Louisville, and surrounding areas. Louisville is roughly 80 miles from Georgetown. Ask for confirmation on response times if you are outside the Georgetown-Lexington corridor.
- Many of the 70 Google reviews are from accounts with only 1-2 total reviews and no text. This is not unusual for emergency service companies, but it means the review volume looks larger than the number of detailed, verifiable experiences.
- Mold is listed as one of three services alongside water and fire damage. This is primarily a water damage company that also handles mold, not a mold specialist.