Provider profile
First Response Restoration Co.
Provider snapshot
What this listing says
Lexington homeowners who need water damage and mold handled under one roof by a locally owned crew — especially if the problem started with a flood or pipe break and mold followed.
Best for
- Lexington-area homeowners dealing with water damage that has already led to mold — they handle extraction, drying, remediation, and rebuild in one pipeline.
- Homeowners who want a single local crew from start to finish rather than coordinating a mitigation company, a mold company, and a contractor separately.
- Property managers and insurance agents looking for a restoration partner that handles claims documentation and communicates through each step.
- Buyers who value fast initial response — multiple reviewers report crews arriving within an hour of the first call.
About this company
First Response Restoration Co. is a locally owned restoration company based on East Loudon Avenue in Lexington, Kentucky. Their primary identity is water damage restoration — that's their Google category — but mold remediation, fire damage cleanup, and reconstruction are core service lines, not add-ons. They handle residential and commercial properties and offer 24/7 emergency response.
Their mold remediation page describes a process that includes containment, negative air pressure, HEPA vacuums, air scrubbers, antimicrobial treatments, and post-remediation testing. They also mention moisture meters, infrared imaging, and dehumidification as part of their standard toolkit. They do both mold inspection and mold removal, which means a single company is finding the mold and getting paid to fix it. The reconstruction arm means they can take a water or mold job from initial mitigation through drywall and flooring replacement without handing off to a separate contractor.
The About page claims more than 30 years of combined industry experience across the team, and they describe themselves as IICRC-trained. The company itself appears relatively new — the website copyright is 2025 and the earliest Google reviews date to early 2025 — but the team's combined tenure suggests experienced hands. Reviewers name Chris as an owner, and Gary, Dylan, Jeremy, Danny, and Beau as field staff.
4.8 stars across 30 Google reviews is solid for a young company. The review count is still small enough that the rating could shift meaningfully with a few new reviews in either direction.
Services
Service area
Headquartered at 909 E Loudon Ave in Lexington, Kentucky. Their website lists 10 surrounding cities: Nicholasville, Georgetown, Frankfort, Richmond, Paris, Winchester, Lawrenceburg, Harrodsburg, Danville, and Lancaster. That covers a wide swath of central Kentucky. Confirm response times for locations outside Lexington.
Review consensus
Gary and Dylan are the most frequently named pair — they appear together in four reviews and are praised for communication, cleanup, and reliability. Chris is named by two reviewers as an owner with integrity and honesty. Jeremy is praised by two reviewers, including one who used the company through three separate flood events in 2025 and reported no residual mold. Danny and Beau are named once alongside Jeremy and Gary for a multi-week reconstruction project. Multiple reviewers highlight same-day or same-hour response times. An insurance agent reviewer specifically notes quality work and communication as reasons for client referrals. One reviewer mentions the company helped arrange referrals for work they don't perform themselves.
2 found across 30 total reviews at 4.8★. Two negatives exist in the recent window. The 1-star review has no text and comes from a reviewer with zero other reviews. The owner responded that they have no record of serving this customer and had no communication with them — this looks like it may be a fake or misattributed review. The 2-star review is substantive: a customer called for emergency water pumping during the historic Central Kentucky flooding. The crew asked for a $1,000 deposit before starting, pumped the cellar in about 3 hours without requiring constant presence, performed no further work, and kept the full deposit. The customer didn't receive an invoice for over 3 weeks. The owner's response acknowledges the communication failure around the after-hours minimum, but notes they responded during a state of emergency and prevented damage to the customer's HVAC unit.
The 2-star complaint is a pricing transparency issue, not a workmanship issue — the customer didn't dispute the quality of the pumping, just the surprise minimum charge and slow invoicing. The owner's response engaged with the specifics and acknowledged the communication gap, which is a constructive signal. The 1-star review with no text and an owner claiming no record of the customer carries very little weight. With only 30 total reviews, the sample is still too small to identify structural patterns.
Chris (owner — praised for integrity and honesty). Gary (field technician — praised in 5+ reviews for communication, reliability, and quality of work). Dylan (lead technician — praised in 5+ reviews alongside Gary, noted for courtesy and cleanup). Jeremy (field staff — praised for work across multiple flood events, noted for kindness). Danny (field staff — named in one review for reconstruction work). Beau (field staff — named in one review for reconstruction work).
Ask about after-hours minimum charges before any emergency work starts — that's the one documented friction point. For mold work, request a third-party assessment rather than relying on their in-house inspection. If you're in Lexington proper and need water-to-mold-to-rebuild handled by one crew, Gary and Dylan are the names reviewers mention most. The company is young but the early reviews are consistently positive on responsiveness and communication.
Keep in mind
- They do both mold inspection and mold remediation. That's a conflict of interest — the company finding the problem is the same one billing to fix it. Ask whether they'll accept a third-party mold assessment or if they require their own.
- After-hours emergency work carries a $1,000 minimum charge. One reviewer was surprised by this because it wasn't disclosed before the crew started pumping water. The owner acknowledged the communication failure in their response. Ask about minimum charges and after-hours rates before authorizing work.
- The company is new. The earliest Google reviews are from early 2025 and the review count is only 30. The team claims 30+ years of combined experience, but the business itself has a short track record.
- They list 10 cities beyond Lexington as part of their service area, stretching from Frankfort to Danville to Lancaster. Confirm response times and crew availability for locations outside Lexington proper.