Provider profile
COIT Cleaning and Restoration
Provider snapshot
What this listing says
Lexington-area homeowners who want mold remediation from a national franchise with 24/7 emergency response and the option to bundle carpet, duct, or water damage work into one call.
Best for
- Lexington and surrounding counties (Richmond to Frankfort) when you need mold remediation with 24/7 emergency availability.
- Homeowners dealing with water damage that has led to mold growth, since COIT handles both the water extraction and the mold work under one contract.
- Commercial property managers who need a single vendor for cleaning, restoration, and mold remediation across a multi-unit building.
- Situations where mold-affected contents need pack-out and off-site cleaning alongside the remediation itself.
About this company
COIT Cleaning and Restoration operates out of Lexington, Kentucky as a locally owned franchise of the national COIT brand. Mold remediation is one piece of a much larger operation: the Lexington office primarily handles carpet cleaning, air duct cleaning, and water damage restoration for homes and businesses across central Kentucky.
On mold jobs, COIT's website describes a four-step process: identify and contain the affected area, create negative air pressure with HEPA filter exhaust, dry with dehumidifiers and air movers to target moisture levels, then HEPA vacuum all surfaces and apply antimicrobial products. They follow IICRC S-520 standards and EPA guidelines. They also handle pack-out of affected contents for off-site cleaning when needed.
The Lexington franchise has operated for 27 years. The national COIT brand dates to 1950. The office serves from Richmond to Frankfort, covering Bourbon, Clark, Franklin, Madison, Scott, and Woodford counties. Restoration technicians carry IICRC certification and go through background checks.
At 4.5 stars across 380 Google reviews, COIT Lexington sits in solid but not exceptional territory. Most of their review volume comes from carpet and duct cleaning customers rather than mold or restoration work, so the rating reflects the cleaning side of the business more than the remediation side.
Services
Service area
COIT Lexington is headquartered at 1095 Majaun Road, Lexington, KY 40511. They serve from Richmond to Frankfort, covering Bourbon, Clark, Franklin, Madison, Scott, and Woodford counties. The website notes geographical restrictions may apply for restoration services.
Review consensus
Brandon, Richard, Bryce (also spelled Brice), and Cameron are the most frequently named technicians. Brandon draws praise for explaining the work process and answering questions. Richard and Brandon together get called out for duct cleaning courtesy and going the extra mile. Bryce earned a mention for saving a customer money after inspection. Cameron and Rodney are praised as a carpet cleaning team. Paul gets a callout for tile floor knowledge. Wes and Cameron Lawson are named for area rug service and estimates. Jacob earned praise for carpet work. Repeat customers appear regularly, and several reviewers mention fast turnaround from scheduling to service.
2 found across 380 total reviews at 4.5★. Jane Mattingly spent $750 on duct cleaning and found debris, mold, and dust still inside the ducts afterward. She also reports the carpet cleaning crew arrived 3 hours late with no notification and cleaned 1,400 square feet in 45 minutes. Dr. Brandon Turnley left a 1-star review citing dissatisfaction with results and money spent; the owner offered a free reclean.
The negative reviews cluster around duct and carpet cleaning, not restoration or mold work. The recurring theme is a gap between what the sales team promises (before-and-after photos, furniture moving, per-vent sanitizer application) and what the field techs actually deliver. Aaron Schwartz's 2-star review captures this explicitly: the salesperson confirmed before-and-after photos, but the technician said they do not take photos. Owner responses follow a near-identical template across complaints ("we'll have management reach out"), rarely engaging with the specific issue raised. This suggests reputation management rather than case-by-case problem-solving.
Brandon (technician — positive, named in multiple reviews for professionalism and communication). Richard (technician — positive, praised with Brandon for duct cleaning). Bryce/Brice (technician — positive, noted for saving a customer money after inspection). Cameron (technician — positive, praised for carpet cleaning with Rodney). Rodney (technician — positive, praised with Cameron for friendliness). Paul (technician — positive, praised for tile floor knowledge). Jacob (technician — positive, praised for carpet cleaning). Wes (sales/estimator — positive, praised for kindness and knowledge). Cameron Lawson (technician — positive, praised for area rug service). Blake (technician — positive, brief mention).
COIT Lexington works well for straightforward cleaning jobs where named techs like Brandon or Bryce handle the work. For mold remediation, get an independent mold assessment first since COIT does both testing and remediation. Pin down exactly what the scope of work includes before signing, because the gap between what sales promises and what field crews deliver is the single most common complaint across their negative reviews.
Keep in mind
- COIT does both mold testing and mold remediation. This is a conflict of interest: the same company that tells you whether you have a mold problem also profits from fixing it. Get an independent assessment before committing to remediation.
- Most of COIT's Lexington reviews are for carpet and duct cleaning, not mold remediation. The 4.5-star rating reflects the cleaning business. You cannot assume the mold remediation crews deliver the same experience.
- Multiple reviewers report duct cleaning quality issues: debris left in ducts, incomplete work, and techs rushing through jobs. If duct cleaning is part of your mold job, inspect the work before the crew leaves.
- Several negative reviews mention technicians arriving hours late with no advance call. Build schedule flexibility into your day if you book with COIT.
- One reviewer was charged $170 for a per-vent sanitizer spray that was applied as a single spray at the filter. Ask exactly how add-on treatments are applied and priced before agreeing.