Provider profile
SERVPRO of Henderson Webster Union McLean and Crittenden Counties
Provider snapshot
What this listing says
Henderson and surrounding five-county homeowners dealing with water damage that has turned into mold, where SERVPRO's local owners grew up in the area and run 24/7 emergency response.
Best for
- Henderson, Morganfield, or Providence homeowners who discover mold after a water damage event and want one company to handle extraction through remediation
- Commercial property managers across the five-county service area who need 24/7 emergency response and insurance coordination
- Homeowners who want contents packout and off-site storage during mold cleanup
- Anyone dealing with post-storm or post-flood mold in western Kentucky's Ohio River corridor
About this company
SERVPRO of Henderson, Webster, Union, McLean and Crittenden Counties is a franchise restoration company based in Henderson, Kentucky. Mold remediation is one piece of a broader operation that also covers water damage, fire damage, storm cleanup, and construction.
Their mold process follows the standard SERVPRO franchise playbook: containment, air scrubbers with HEPA filtration, antimicrobial treatments, and removal of damaged porous materials like drywall and carpet. They also do mold testing and inspection in-house. Nothing on the website describes equipment or methods beyond what every SERVPRO franchise uses.
Four co-owners run this franchise: Julie and Tony Roberts, Mike Parsons, and Dustin Chaney. Tony, Mike, and Dustin grew up in Henderson. The ownership group started their first SERVPRO franchise in Berea, Kentucky, over eleven years ago and opened a second before launching this Henderson location. The ownership team trains through SERVPRO's corporate facility and holds IICRC certification.
Google reviewers give them 4.7 stars across 99 reviews. That rating is solid, though the negative reviews share a common thread worth reading before you call.
Services
Service area
Headquartered in Henderson, Kentucky. Covers five counties: Henderson, Webster, Union, McLean, and Crittenden. Named service cities include Henderson, Morganfield, Providence, Marion, Sturgis, Sebree, Livermore, Clay, Uniontown, Calhoun, Corydon, Sacramento, Spottsville, and Dycusburg.
Review consensus
Dalton Land is the most frequently named employee, appearing in at least seven reviews for water damage and flood cleanup. Reviewers describe him giving daily updates, checking in on drying progress, and being easy to work with. Ashton draws praise for storm damage demo work and packing. Carl and Tony are named on a large mold and disaster job where the team pushed through difficult conditions including heat and mosquitoes. Andrea is singled out for customer service. Dustin Chaney, one of the owners, handled duct cleaning assessments personally. The strongest theme across positive reviews is fast initial response and field crews who communicate well on-site.
3 found across 99 total reviews at 4.7★. Deb G paid $600 for ceiling demo work and was told afterward that the repair crew could not come for 3-4 months. She was not informed before the work started that demolition and repair would be separate visits months apart. The owner responded with a generic template offering to discuss further. Alisa Clark scheduled three appointments for an estimate and work; the company no-showed all three times without calling. Each time she was told someone thought another person had already called her. She cancelled and went elsewhere. Patrick McCarthy (a Local Guide with 66 reviews) gave 2 stars, crediting the remediation team for responding quickly but noting they missed mold in his laundry area despite repeated requests to check it. The construction side then cancelled his rebuild after three weeks of no contact, leaving him scrambling for another contractor over the holidays.
The disconnect between field crew quality and office coordination is the defining pattern. Reviewers consistently praise the technicians who show up (Dalton, Ashton, Carl), but the complaints center on the scheduling and communication systems behind them. Every negative review describes a failure to call the customer when plans changed. The owner responses are engaged but somewhat templated -- they acknowledge the problem and invite follow-up calls rather than describing specific corrective steps. This looks like a franchise where the hands-on work is strong but the back-office operations have not kept pace.
Dalton Land (technician/lead -- positive, named in 7+ reviews for flood and water damage work). Ashton (technician -- positive, storm damage demo and packing). Conner (technician -- positive, demo work with Ashton). Carl (technician -- positive, mold and disaster jobs). Tony (technician -- positive, packing and disaster work). Noah (technician -- positive). Cody (technician -- positive). Ryan (technician -- positive, flooding). Tyler (technician -- positive, basement flood). Robyn (technician -- positive, soot cleaning). Angela (technician -- positive, soot cleaning). Brittany (technician -- positive, soot cleaning). Travis (technician -- positive, soot cleaning). Andrea (office/customer service -- positive). Mark (technician -- positive, duct cleaning). Dani (technician -- positive, duct cleaning). Winston (unknown role -- positive). Leonard (technician -- positive, disaster job). Dustin Chaney (owner -- positive, duct assessment).
The crew they send to your home will likely do solid work and keep you updated on-site. The risk is everything that happens before they arrive. Confirm your appointment the day before and get a direct number for your assigned technician. Ask for Dalton Land if your job involves water damage or flood-related mold.
Keep in mind
- They do both mold testing and mold remediation. That means the same company deciding you have a mold problem is the one billing you to fix it. Ask for a copy of any test results and consider getting an independent assessment.
- Three negative reviews in the past 18 months all describe the same problem: missed appointments with no phone call. One reviewer scheduled three separate times before giving up. The owner responses acknowledge the issue but the pattern repeated months later.
- One reviewer (a Google Local Guide with 66 reviews) said they did solid remediation work but missed mold in a laundry area he asked them to check multiple times. The construction follow-up was then cancelled after three weeks of silence.
- This is a SERVPRO franchise, not an independent company. The work follows SERVPRO's corporate system, which means standardized training and equipment but also that the owners do not set their own remediation methods.