Provider profile
Paul Davis Restoration of Northwest Kentucky
Provider snapshot
What this listing says
Henderson and northwest Kentucky homeowners who want mold remediation handled as part of a larger restoration project, with insurance claim support built in.
Best for
- Henderson, Owensboro, or Evansville-area homeowners dealing with mold discovered during water or fire damage restoration who want one company to handle everything.
- Property owners who need insurance claim assistance alongside mold work — Paul Davis coordinates directly with insurance companies as part of their standard process.
About this company
Paul Davis Restoration of Northwest Kentucky operates out of Henderson, KY, as a franchise of the national Paul Davis network (founded 1966, 300+ locations). Mold remediation is one service among many here — water damage, fire damage, storm damage, biohazard cleanup, and remodeling make up the bulk of what they do. Their Google category is "Water damage restoration service," which tells you where their volume sits.
The mold page on their website lists wall and flooring replacement, caulking, vent cleaning, and textile sanitizing as part of their mold work. The site states their water restoration staff hold IICRC certifications and are trained to identify black mold and contain its spread. They claim 24/7 availability with a 30-minute response window, which is a franchise-wide standard rather than something specific to this location.
This franchise covers a wide territory spanning northwest Kentucky into southwest Indiana, listing service areas from Henderson and Owensboro to Evansville, IN. Franchise owner Chris Lavell is named in their website testimonials as hands-on with jobs.
Services
Service area
Headquartered in Henderson, KY. Lists service areas including Beaver Dam, Clay, Hartford, Hawesville, Henderson, Lewisport, Livermore, Morganfield, Owensboro, Sturgis, and Uniontown in Kentucky, plus Evansville in Indiana. The territory crosses state lines and covers a wide swath of northwest Kentucky and southwest Indiana.
Review consensus
Communication stands out across the reviews. Debbie Kuebler (105 reviews, Local Guide) specifically named Chris Werner, Tabb, Ken, and Kerry for keeping her informed through a kitchen restoration. Susan Adams praised Chris (likely franchise owner Chris Lavell) for how he handled her situation, calling out Dalton and Tabb by name as well. Jamie Clark credited Zack Brown for showing up quickly and getting to work right away. Jane Nichols noted the team always called ahead before arriving. Several reviewers mention same-day or next-day response.
0 found across 16 total reviews at 4.7★. No 1-star reviews found across 16 total reviews at 4.7 stars. There are zero negative reviews (3 stars or below) in the last 18 months. The absence of complaints is notable, but the total review count is low enough that this may simply reflect limited volume rather than flawless service.
Most of the 16 reviews have no text at all — they are bare star ratings. Only 7 reviewers wrote anything. This limits how much can be learned from the review record. The reviews that do include text are overwhelmingly about water damage and general restoration, not mold work specifically. One website testimonial from Hearrin J. in Sebree mentions that mold was still present under the house a week after remediation, though that person had not yet contacted the company about it.
Zack Brown (restoration crew — positive). Chris Werner (crew lead — positive). Tabb/Tab (crew — positive, named by multiple reviewers). Ken (crew — positive). Kerry (crew — positive). Dalton (crew — positive). Chris Lavell (franchise owner — positive, from website testimonials).
The review record is thin but uniformly positive, with strong signals around communication and responsiveness. Ask for Chris Werner or Zack Brown by name if scheduling allows. Because this is primarily a restoration company, confirm they will assign mold-trained staff to your project rather than general restoration crew.
Keep in mind
- Paul Davis does both mold testing and mold remediation. That creates a conflict of interest — the same company diagnosing the problem also profits from fixing it. Consider getting an independent mold assessment before committing to their remediation scope.
- Mold is a secondary service here. The core business is water and fire damage restoration. If you need a company that focuses on mold full-time, this is a generalist.
- Only 16 Google reviews total. That is a thin track record for judging consistency, even with a 4.7 rating.
- The franchise claims a service territory stretching from Beaver Dam, KY, to Evansville, IN — roughly 100 miles across. Response times to the edges of that area may differ from what Henderson-area customers experience.