Provider profile
ServiceMaster by BTM
Provider snapshot
What this listing says
Northern Kentucky and Lexington homeowners dealing with water damage or fire who want a franchise-backed restoration company with a large local team and 24/7 response.
Best for
- Northern Kentucky or Lexington homeowners who need water damage mitigation and want a team on-site the same day.
- Property owners who need the full cycle handled by one company, from emergency extraction through rebuild and contents cleaning.
- Commercial property managers needing large-scale water or fire restoration with insurance claim documentation.
- Homeowners dealing with contents damage after fire or water who want dedicated packout and storage services.
About this company
ServiceMaster Restoration by BTM is a ServiceMaster Restore franchise based in Hebron, Kentucky, owned by Blake McGlasson. They handle water damage, fire and smoke damage, mold remediation, storm damage, odor removal, and reconstruction for both residential and commercial properties across Northern Kentucky and the Lexington area. The franchise operates under the national ServiceMaster Restore brand, which has been in the restoration industry for over 65 years.
The company runs an unusually large local team. Their website lists dedicated managers for water mitigation (Ty McKeehan), reconstruction (Logan Reinhardt), construction projects (Betty Berning), contents (Spencer Adams), warehouse operations (Micah Adams), and business development (Deni Goins, Renea McAfee). They handle the full cycle in-house: emergency water extraction and drying, demolition, contents packout and storage, cleaning, mold work, and rebuild. Their CE course materials reference containment, negative air, dehumidification, and antimicrobial treatments for mold work.
The company holds IICRC credentials and a ServiceMaster Restore Top 50 designation. Blake McGlasson is hands-on enough that multiple reviewers describe him personally coming out for initial assessments.
4.8 stars across 120 Google reviews is strong. The volume and consistency suggest a franchise that runs well at the field level, though the reconstruction side has drawn sharper criticism.
Services
Service area
Based in Hebron, Kentucky (Boone County), ServiceMaster Restoration by BTM serves Northern Kentucky and the Lexington metro area. Their website references specific service in Lexington neighborhoods including Chevy Chase, Beaumont, Tates Creek, and Woodward Heights, as well as areas along Nicholasville Road and Man o' War Boulevard. Dayton is also listed as a served area. The roughly 80-mile span between Hebron and Lexington is worth confirming for response time expectations.
Review consensus
The mitigation and cleaning crews receive near-universal praise. Ty McKeehan is mentioned by name across water damage jobs for fast response and clear communication. Spencer Adams draws repeat praise for contents work after fires, with reviewers describing him as responsive and easy to reach. Jon Garrison has multiple recent reviews calling him honest, respectful, and great to work with. Rory gets praised for being knowledgeable and making stressful situations feel manageable. Christy and her teams are cited for cleaning and duct work. Logan Reinhardt receives positive mentions for reconstruction oversight on some projects. Several reviewers note the company arrived within hours and started work immediately, often after insurance referrals.
3 found across 120 total reviews at 4.8★. The lone 1-star review from Sharron Ruffin says only "Very unprofessional. Terrible service" with no details. The owner responded that they could not find any service record under that name, suggesting it may have been intended for a different company. Two 2-star reviews carry more weight. Vicki Reiter praised the mitigation and demo crews but described the reconstruction phase as a breakdown: no project manager showed up initially despite promises, a drywall installer skipped insulation and denied it until shown proof, prices changed without documentation, and work stopped entirely after she withheld payment for incomplete work. The owner acknowledged these failures and noted that one employee involved (Joe) is no longer with the company. Anuel Nevels praised the cleaning crew but reported being billed for work not performed, and when the charges were disputed, subsequent invoices lost their itemization while showing the same total amount.
The negative reviews share a structural pattern: field crews (mitigation, cleaning, demo) earn strong praise, but the office and management layer (reconstruction scheduling, billing, project oversight) is where things break down. This is consistent with a company that has strong technicians but has struggled with the handoff from emergency work to longer-term rebuild projects. The owner responds to every negative review with personalized, detailed replies that address specific complaints and acknowledge failures, which is a positive signal. The owner noted that personnel changes and process improvements have been made in response to the reconstruction complaints.
Jon/John Garrison (technician/lead -- consistently praised for honesty and respectfulness). Ty McKeehan (Water Mitigation Dept Manager -- repeatedly praised for fast response and knowledge). Spencer Adams (Contents Manager -- praised for responsiveness and care during fire and contents jobs). Logan Reinhardt (Reconstruction Manager -- praised in some reviews, criticized in Vicki Reiter's review for the rebuild phase). Betty Berning (Construction Project Manager -- praised by Colleen Wolfe). Rory (water technician -- praised for knowledge and professionalism). Mac (technician -- praised across multiple reviews). Christy/Christie (cleaning lead -- praised for cleaning and duct work). Roy (water technician -- praised alongside Ty). Ethan (water technician -- praised in multiple reviews). Alex/Ally (technician -- praised for cleaning). Laura (technician -- praised for contents and cleaning work). AJ, Brennan, Jonah (mitigation crew -- praised by Amy Fetters). Antonio, Andrew (mitigation techs -- praised by Grace O'Malley). Dawson (technician -- praised alongside Alex). Lily, Autumn (contents team -- praised by Rachel Holloran). Elmer, Carter (technicians -- praised for basement flood cleanup). Christian (technician -- praised alongside Logan and Mac). Blake McGlasson (Owner -- praised for personal involvement in assessments). Renea McAfee (Business Development -- praised for responsiveness). Tassica Herdman (Operations Manager -- praised for quick follow-up). Joe (former reconstruction employee -- criticized by Vicki Reiter, no longer with company). Johnny (drywall installer -- criticized for skipping insulation).
Ask for Ty McKeehan if you have water damage or Jon Garrison based on recent praise. The mitigation and cleaning crews are a strength. If your project involves reconstruction, get a detailed written scope of work with an itemized payment schedule before starting, and confirm who your project manager will be. The billing complaints warrant asking for itemized invoices at every stage.
Keep in mind
- They do both mold testing and mold remediation. That creates a conflict of interest: the same company deciding you have a mold problem and charging to fix it. Consider getting an independent mold assessment before committing to their remediation services.
- The reconstruction side of the business has drawn the sharpest complaints. Two recent reviews describe missed appointments, inconsistent project management, and billing that did not match the work completed. The mitigation and cleaning crews get strong marks, but the rebuild phase has been a weak spot.
- Billing transparency has been flagged. One reviewer reported being charged for work not performed, with subsequent invoices losing their itemization after disputed charges were supposedly removed. Ask for fully itemized invoices at each stage and compare them to your scope of work.
- This is a franchise, not an independent company. Service quality depends on the local owner and team, not the national brand. The ServiceMaster Restore name provides training infrastructure and brand standards, but pricing and personnel are set locally.
- Their service area spans from Northern Kentucky into the Lexington metro area, roughly 80 miles apart. Confirm response times for your specific location before committing.