Provider profile
SCU Services LLC
Provider snapshot
What this listing says
Northern Kentucky and Greater Cincinnati homeowners dealing with mold after water damage who want an owner-operated biohazard-first company that handles insurance claims directly.
Best for
- Northern Kentucky and Greater Cincinnati residents who need mold remediation after water damage and want a single company from testing through rebuild.
- Homeowners who want direct insurance claim handling — SCU files documentation, photos, and estimates on your behalf.
- Property managers and investors across the Cincinnati region who need fast-turnaround mold and water work on rental units.
- Buyers who value talking directly to a company owner rather than a call center or dispatcher.
- Anyone with overlapping biohazard and mold issues, such as mold in a property after an unattended death or hoarding situation.
About this company
SCU Services is a Florence, Kentucky-based biohazard cleanup company that also handles mold remediation, water damage, and fire restoration across Kentucky, Ohio, Indiana, and Tennessee. Mold is not their primary focus. About 90% of their work involves biohazard scenes — death cleanup, hoarding, crime scenes, and drug residue. They added mold, water, and fire services as the company grew.
For mold jobs, they bring in an environmental hygienist for testing, set up containment, and perform remediation with antimicrobial treatments. Their mold page describes moisture mapping, air filtration, and post-testing. They also do the renovation work afterward, making them a single-source option from testing through rebuild. The website mentions IICRC training.
Brandon Catchen, a third-generation funeral director, started SCU in 2018 doing nights and weekends. Eric Northrup, a former pastor, joined in 2021 to help expand. They run 5 emergency vehicles with 6 crew chiefs. The company is not a franchise. When you call, you talk to an owner.
220 Google reviews at 5.0 stars is rare for any restoration company, and especially notable given that most reviews involve emotionally charged biohazard situations. Only 2 one-star reviews exist in the last 18 months.
Services
Service area
SCU Services is headquartered in Florence, Kentucky (Northern Kentucky / Greater Cincinnati area). They serve Kentucky, Ohio, Indiana, and Tennessee with 5 emergency vehicles. The company has dedicated industry leaders for Kentucky (Dean Miller), Ohio (John Sennhenn), and Indiana (Michael McWhorter). For a four-state footprint, confirm crew availability and response time for your specific location.
Review consensus
Brandon Catchen draws the most mentions across reviews — praised for fast response times (often same-day or within 48 hours), clear communication, and treating customers with genuine care during difficult circumstances. Eric Northrup receives similar praise for empathy and follow-through. Kim Fields and Kyle Firth are named by one reviewer for handling everything from start to finish. Chris Popp is praised for communicating restoration steps clearly during a basement flood. Multiple reviewers highlight that SCU handles insurance paperwork entirely, removing that burden from the customer. Several property managers and business clients note SCU as their go-to for recurring work, citing reliability and consistency.
2 found across 220 total reviews at 5.0★. One reviewer (LadyMp 6, a Local Guide with 12 reviews) described a family dispute during a cleanout after a death, alleging that a diamond ring went missing and that Brandon sided with her sister rather than addressing the concern. She reported weeks of trying to get a direct answer with no resolution. The owner responded briefly, offering to talk in person. The other one-star review (Lisa Kimbler, a Local Guide with 16 reviews) left no text.
SCU's review profile is shaped by the nature of their work — most customers find them during traumatic events (deaths, suicides, hoarding crises). This creates an unusual dynamic where emotional gratitude is high, which may inflate the positivity of reviews compared to a typical mold-only company. The one detailed negative involves a family conflict during a cleanout, which is a scenario where the company is caught between disputing family members. The owner's response was brief but non-defensive, offering to talk in person rather than engaging publicly.
Brandon Catchen (owner, operations manager — overwhelmingly positive, named in dozens of reviews for fast response, clear communication, and personal care). Eric Northrup (owner, visionary/sales — positive, praised for empathy and guidance). Kim Fields (operations manager — positive, praised for start-to-finish handling). Kyle Firth (renovation manager — positive, mentioned alongside Kim for team execution). Chris Popp (assistant operations manager — positive, praised for clear communication during a basement flood restoration).
SCU has an exceptional review record, but almost all of it comes from biohazard and hoarding work. If you hire them for mold, ask specifically about their mold remediation experience and how many mold jobs they handle per month. Request Brandon or Eric as your point of contact — they are the names customers trust, and talking to an owner is one of this company's genuine advantages.
Keep in mind
- SCU does both mold testing and mold remediation. That creates a financial conflict of interest — the same company deciding you have a problem is the one you pay to fix it. Ask whether you can bring in an independent testing company, or request that their environmental hygienist provide results before discussing remediation scope.
- Biohazard is their core business, not mold. About 90% of their work is death scene cleanup, hoarding, and crime scenes. Mold jobs may not be their most practiced service.
- They claim coverage across four states (KY, OH, IN, TN), which is a large territory. Confirm response time and crew availability for your specific location before booking.
- A $500 deposit is required for out-of-pocket jobs. Insurance jobs require the policy deductible upfront. Credit card payments carry a 3% surcharge.