1st Call Disaster Services

The water mitigation crew gets consistently named and praised. Clint appears in the most reviews and draws praise for promptness, friendliness, and thoroughness. AJ and Brennan show up together in nearly every recent positive review as reliable team members. Jonah rounds out the core crew with praise for communication and care. Reviewers repeatedly highlight same-day or same-hour response times, clear explanations of the drying process, and respectful treatment of their homes. Several reviewers mention the team arriving on weekends, holidays, and late evenings. Rajean drew praise for going the extra mile on a weekend emergency. Aaron appears in older reviews as a mitigation lead who handled insurance communication directly. On the reconstruction side, Kyle, Jeremy, Derrick, and Barb receive individual praise for bathroom and basement rebuild work.

8 found across 213 total reviews at 4.6★. Roofing and siding complaints dominate. Henry reported siding falling off, water intrusion from improperly installed moisture barriers, and a roof leak that went unaddressed for over 10 weeks after installation. Charlie Koros described a tornado-damaged ceiling where the crew applied mud over damaged drywall instead of removing it, leading to cracking, and a five-month wait for the return visit. Ekaterina Helton detailed a sequence where the company removed a shingle from the wrong part of her roof without notice, left a tarp that caused additional damage, and sent a crew member named Michael to climb her roof unannounced despite a promise from Chris Stallings that they would not show up without calling first. She also reported rude phone staff. Billing disputes are a recurring theme: Jayson described being charged four times what his insurance said was owed for a tree removal call, followed by collection threats and a lien attempt that was later dropped in court. Alex Wellman waited six months for siding work that never started, with the owner response indicating the deductible was never collected. Aaron Schiff was told weeks after agreeing to a drywall job that the company would not proceed because the scope was too small to be profitable. Sara Collins left a 1-star review with no text; the owner response indicates she declined services after approval came through. Jackie cited months-long delays and poor work quality on an insurance claim. H.G. described condemned reconstruction work, an unfinished home, and two years of hotel living, with ongoing legal action. The owner response to H.G. appears to be a copy-paste from a different customer's review, thanking the reviewer for kind words about their water mitigation team.

The divide in this company's reviews maps to two different operations running under one roof. The water mitigation crew (Clint, AJ, Brennan, Jonah) operates like a tight field team with high responsiveness and strong communication. The reconstruction and roofing side involves longer timelines, insurance negotiations, subcontractors, and office coordination, which is where nearly every complaint originates. Owner responses are personalized and detailed, often citing internal records and email timelines to counter reviewer claims. This is not template reputation management. But the response to H.G. appears mismatched to the complaint, suggesting either a copy-paste error or an intentional deflection on a review involving legal action.

Clint (water mitigation lead — overwhelmingly positive). AJ (mitigation crew — overwhelmingly positive). Brennan (mitigation crew — overwhelmingly positive). Jonah (mitigation crew — positive). Aaron (former mitigation lead — positive). Brian (mitigation crew — positive). Jesse (mitigation crew — positive). Kevin (mitigation crew — positive). Rajean (emergency response — positive). Katelyn (unspecified role — positive). CJ (mitigation crew — positive). Jeremy (reconstruction — positive). Kyle (reconstruction/project coordination — positive). Derrick (reconstruction — positive). Barb (reconstruction — positive). Gavin (mitigation crew — positive). Conner (mitigation crew — positive). Ethan (mitigation crew — positive). Chris Stallings (project manager — mixed, praised by Susan Kilgore for managing a car-damage repair, named by Ekaterina Helton for broken promises about unannounced visits). Chris (unspecified, mentioned in positive reviews — positive). Michael (crew member — negative, showed up unannounced at Ekaterina Helton's home). Shane Heilman (owner — responds to reviews, named in H.G. response). Mel (management — signed owner response to Charlie Koros). Josh (reconstruction — positive). Zack (reconstruction — positive). Bronner (reconstruction — positive).

For water damage and the mold work that follows it, this crew is fast, communicative, and well-reviewed. Ask for Clint or AJ on the mitigation side. If your project extends into roofing, siding, or full reconstruction, get the timeline and scope in writing, read the service agreement carefully before signing, and confirm exactly what happens if insurance does not cover the full amount.