Pile's Carpet Care & Restoration Service

Hunter gets called out by name for carpet cleaning by Mark Wicker, Jerell Spencer, and Vicki Croan, with Wicker calling him "an asset to this company." Gene draws praise from Miranda Hibbard, Timothy Boyland, and Melissa G Hamilton for carpet and furniture cleaning. Jesse (also spelled Jessie) is named by Joshua Swink, Cataleya Molina, Beth Cleaver, Paula Boutwell, Jerry, Juan Rivas, and Morris Lay for carpet cleaning, duct work, and general friendliness. Reviewers consistently mention on-time arrivals, reasonable pricing, and willingness to tackle tough stains. Lauren Fromz praised the flood restoration urgency, noting they were the only company to respond quickly and helped move belongings at no extra cost. A. Haley said they removed stains another company left behind.

7 found across 111 total reviews at 4.8★. Scheduling reliability is the dominant complaint. Haismat 08, a Local Guide with 21 reviews, waited over a month for three rugs and had four appointments that were blown off, then found the price had nearly doubled from the original quote ($139 to $263). Bridget Canny-Faulkner arranged a rug pickup that never happened and never got the promised callback. Debbie Rogers, a Local Guide with 34 reviews, had her appointment delayed without notice, received what she felt was a poor upholstery cleaning, and said the equipment kept shutting down. The owner offered to redo the work at no charge. Claudia Escribens described a reconstruction project after flooding that stretched to nine months with repeated no-shows, subpar workmanship, and budget overruns, ending with her giving up and hiring someone else. Lauren Fromz reported that Jesse yelled at Jocelyn on the phone without realizing the customer could hear. Kyleigh Reardon said the person answering the phone was rude and hung up on her. Binal Patel called the company overpriced and said the work was poor.

The positive reviews describe a company that does strong cleaning and extraction work with friendly, hardworking field staff. The negatives almost all involve scheduling, follow-through, and communication failures on the office/management side. This split suggests the field technicians like Hunter and Gene are delivering, but the business operation behind them struggles with appointment management and customer communication. The 13% owner response rate on negatives reinforces this: the company is not actively managing its reputation or closing the loop with unhappy customers.

Jesse/Jessie (owner — praised repeatedly for carpet cleaning, duct work, and friendliness; one negative review reports him yelling at staff on the phone). Hunter (technician — consistently praised for carpet cleaning quality). Gene (technician — praised for carpet and furniture cleaning). Jean (technician — praised for emergency water extraction and moisture readings). Kortni (technician — praised alongside Gene for carpet cleaning). Mitchell (technician — praised alongside Gene for furniture cleaning). Jocelyn (staff — one negative review mentions her being yelled at by Jesse on the phone).

For carpet cleaning, upholstery work, and emergency water extraction, the field crew delivers strong results. Ask for Hunter or Gene by name if you can. Pin down your appointment with a confirmation call the day before, and do not leave rugs or belongings with the company without a firm return date in writing. If you need mold remediation, get a separate inspection first to avoid the testing-and-remediation conflict of interest.