Provider profile
A+ Restoration
Provider snapshot
What this listing says
Covington and Cincinnati homeowners dealing with water damage or mold after basement flooding, pipe bursts, or ice dam leaks in older homes.
Best for
- Covington and northern Kentucky homeowners who need same-day emergency water extraction after a basement flood or pipe burst.
- Homeowners in older Covington houses dealing with mold discovered after water damage — the crew handles both the water mitigation and mold removal in a single engagement.
- Buyers who want a restoration company that works directly with insurance adjusters on claims documentation and payment.
- Residential properties needing sewage backup cleanup or drain backup service on short notice, including weekends.
- Cincinnati-area homeowners on the Kentucky side who want a locally owned operator rather than a national franchise.
About this company
A+ Restoration is a locally owned restoration company based in Covington, Kentucky, serving the greater Covington and Cincinnati metro area. They handle water damage, mold, fire, and storm work under one roof, and they claim over 50 years of combined experience. Mold is one piece of a broad restoration operation — not their sole focus.
The website lists mold testing, mold damage cleanup, and mold remediation as distinct service pages, along with water damage cleanup, fire damage, storm damage, flood cleanup, sewage backup, board-up, and pack-out services. They mention antimicrobial treatment in their mold work. Nothing on the site describes specific equipment brands, certifications, or testing methodologies beyond general claims about trained staff and current technology. The company runs 24/7 emergency response and offers free estimates.
Jared and Rob Coomer run the business. Rob also had partial ownership in a plumbing company that closed, which one reviewer flagged. The restoration side operates from 23 E 32nd St in Covington with a 513 area code phone number, placing them squarely on the Kentucky-Ohio border.
At 4.7 stars across 191 Google reviews, the overall rating is solid. Field crews — particularly Calvin, Ethan, and Myranda Clark — earn strong praise. The complaints that do exist cluster around office communication and billing disputes rather than the quality of hands-on work.
Services
Service area
A+ Restoration is headquartered in Covington, Kentucky, and serves the greater Covington and Cincinnati, Ohio metro area. The website references both cities repeatedly but does not list specific counties or a defined service radius. Reviewers mention Cincinnati homes and northern Kentucky properties, placing the practical service area along the Kentucky-Ohio border region.
Review consensus
Calvin and Ethan are the names that appear most often in positive mold and water damage reviews. Reviewers describe them as fast, clean, and communicative on-site. Myranda Clark drew a large wave of positive mold removal reviews in October 2025, with customers praising her thoroughness and ability to explain the process. Brennan handled water restoration and plumbing calls with similar praise. Multiple reviewers highlight same-day or next-day response times, especially for basement flooding emergencies. Several customers specifically note that crews kept work areas clean and contained during mold removal. Erin Coffing's review calls out the company's familiarity with Covington's older housing stock.
10 found across 191 total reviews at 4.7★. Communication breakdown after initial service is the dominant theme. Elysha Calhoun, a Local Guide with 16 reviews, detailed a weeks-long saga of unreturned calls, missing documentation, and rescheduled appointments — ultimately costing her $1,000 out of pocket. She praised Calvin's fieldwork but called out Andrew and Rob for failing to follow through. A E, another Local Guide with 23 reviews, waited 11 days for an estimate that never arrived despite three follow-up attempts. Keith Michael reported that Zach and the office ignored calls and emails, and that the company pushed unnecessary products to inflate costs. Rebecca Chumley accused owner Rob Coomer of lying about scope and trying to charge extra for verbally promised work. Misael Aviles described half-completed work at double the expected price. Trent Fryman said the company was hired to spray for mold in a crawl space and never actually did the work. Alex Hoffmann's complaint was about bathtub coating that failed within a year — a service unrelated to mold or water restoration. Two one-star reviews (Chris Bowling, Kelly Smith) left no text.
The split between field crew and office/ownership is stark. Reviewers who interact with Calvin, Ethan, Myranda, or Brennan on-site tend to leave glowing reviews. Complaints concentrate on post-service communication — getting documentation, estimates, and callbacks from Rob, Andrew, or Zach at the office. This suggests the company does strong hands-on work but struggles with the administrative side of the business. The 10% owner response rate on negative reviews reinforces this: the company does not actively manage its reputation or engage with dissatisfied customers online.
Calvin (field technician — praised repeatedly for mold removal and water mitigation work). Ethan (field technician — works alongside Calvin, praised for clean and fast mold removal). Myranda Clark (field technician — large cluster of positive mold removal reviews in October 2025). Brennan (field technician — water restoration and plumbing, praised for promptness). Rob Coomer (owner — praised in some reviews for water mitigation, but criticized in two detailed negative reviews for aggressive billing and poor communication). Andrew (office/management — praised in one review for water mitigation, criticized by Elysha for poor follow-through). Jared (co-owner — praised for emergency weekend response). Zach (staff — criticized for not returning calls or emails). Will H (field technician — praised for service quality). Mark (field technician — praised for cleanup and repair work). Alex (field technician — praised for mold removal). Mike (field technician — praised for good work). David (field technician — praised as hardworking and respectful). Lauren (staff — praised alongside Calvin and Andrew).
Ask for Calvin, Ethan, or Myranda if your job involves mold removal — they have strong track records in reviews. Get your full scope of work, timeline, and pricing in writing before any work begins, and confirm who your point of contact is for documentation and follow-up. If you need post-mitigation repairs or insurance paperwork, pin down specific deadlines in advance so you are not left chasing the office for weeks.
Keep in mind
- A+ Restoration does both mold testing and mold remediation. A company that tests for mold and then sells you the remediation has a financial incentive to find problems. Consider getting an independent mold test before committing to their remediation services.
- Communication after the initial fieldwork is a recurring complaint. Multiple reviewers report difficulty getting estimates, documentation, and follow-up calls from the office. One Local Guide reviewer described weeks of unanswered follow-ups while waiting for water readings and repair estimates.
- Two reviewers describe billing disputes with owner Rob Coomer, alleging verbal promises that did not match written contracts and aggressive collection tactics. Get every scope item and price in writing before work begins.
- The owner had partial ownership in a plumbing company that closed abruptly, leaving employees and customers mid-job. This was flagged by a reviewer in late 2025.
- The company responds to only about 10% of negative reviews on Google, and the one response available reads more like a template deflection than a specific engagement with the complaint.